2011 Prius Sunroof Deflector Seal Deterioration?

I have a 2013 with the sunroof, would be very interested in how this situation is eventually resolved.

 

Not sure if my post earlier made it, so here it is again:

I have a 2011 Prius and am having the exact same issue. Our local dealership (anchorage) quoted us $2200 to fix the problem, stating he whole glass had to be replaced. They are calling Toyota tomorrow to see if they will cover it as a manufacturing defect, but I am not hopeful.

Please keep us posted on your progress. I intend to follow up on my own after the phone call tomorrow.

 

What kind of chemicals are used to deice the roads? Magnesium chloride is nasty stuff.

 

Identical issue here in Amsterdam (the Netherlands), 2011 Prius with solar roof. The rubbers on the edges of the moonroof (or sunroof) are deteriorating. I contact my dealer and this is not under guarantee anymore so he advised to cut off the rubbers. I checked with the solar panel and that also seems to be without rubbers but to me this solution is not very nice. Any suggestions welcome.

 

We got a phone call from the local dealership and they stated that it is a cosmetic only issue and Toyota will not cover the cost to fix it. I took it to Speedy Glass and they also said that it is cosmetic and the roof will not leak into the cabin. I will be calling Toyota myself but I'm not confident in a positive response.

 

Agree. In Alaska they don't use salt or chemicals for the road, only gravel. Could it be an issue with the climate?

 

Here are the images from my 2011 Prius.

 

I posted a negative review on our local dealership's page. I instantly got a call from the parts/service manager who told me he has some different contacts at Toyota who he would call. He told me he's seen this issue before and it's because of the environment (cold weather I assume). I received a call back yesterday and he told me that Toyota will cover it on goodwill. He ordered the front and middle glass piece and will be installing it next week. I am very excited this is the outcome.

I was looking at suggestion/tip boards for working with Toyota and many people said to try and work this out with your local dealership. Have you spoken with the manager at your dealership? Clearly this is a manufacturing defect and Toyota needs to step up and cover this for you. I

 

Hi Daliss,

I am having a very similar problem here in Portland, Oregon. Minimal exposure to road salts (Portland believes it kills trees).

In my case the entire top piece of rubber molding is peeling off. Let me know if you have any new information.

 

I have a 2013 Prius with the same problem, both on the deflector and on the "moon roof" itself. I live in an area that does not ever use road chemicals to de-ice, so it can't be that. I'm currently working with my original dealer to try to get this repaired "on goodwill." I will let you know what happens.

 

Hello! i live in quebec city, Canada and I have a prius 2012 and I have been having the same issue but very worse. Its been peeling off since at least one year now, the total cost for new roof and labor is 2 390$ Canadian. This is a total joke and obviously a defect issue. My dealer ship Boulevard Toyota offered me a discount on the cost but there is no way I will be paying for this. I contacted Toyota Canada via social network and surprise they are analyzing my case. Will repost when I get an answer from them!

 

HI Dallas, Add another to your list. Our 2010 started having the same problem with the gasket in the fall, and now it'seems pretty well completely gone. Like Karma we've been quoted in the mid- $2000's for the sunroof and deflector replacement. I was gobsmacked that they engineered it so that the whole panel has to be replaced for an (I hope!) aesthetic fix. It's pretty rainy where we live, so we're really counting on that under gasket/bladder.

 

I have posted few weeks ago about the same issue on my 2012 prius. Pictures below says it all! I have been arguing with boulevardtoyota in quebec city then with toyota canada, my case is open and i am being patient! So disapointed about the only way to fix it: 2000$and more for a new sun roof! Does not make any sense! I have posted on facebook my issue tagging @ToyotaCanada, i invite you all to do it too! They seem pretty alert to me. We shouldnt be paying a dime for this defect!

 

Hi Daliss, I wonder how did the situation turn out for you? Did you get it fixed? I am so sorry I found this thread almost too late, but again - I have just purchased a used Prius 2012 with the piece of the weather strip by the deflector completely torn off. I didn't pay much attention to this at the time of purchasing and now I'm thinking what to do about it. Wonder if my complaint not being the original owner will be taken seriously by Toyota...

 

We have a similar issue. The wraparound seal on the upper edge of the sunroof stretched out 1.3 inches from its original length and then cracked at both ends. The breaks are very similar to the image in Canard's post at Sunroof Rubber Edging Fading/Cracking Unevenly | PriusChat (direct link to image: https://priuschat.com/attachments/img_2814-jpg.51354/). Our Toyota dealer said they'd have to replace the sunroof at a cost of USD $1,500.