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Prius C $4627.25 repair estimate

Discussion in 'Prius c Care, Maintenance and Troubleshooting' started by tonyk81, Feb 6, 2017.

  1. tonyk81

    tonyk81 Junior Member

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    Vehicle:
    2012 Prius c
    Model:
    Two
    Last payment on 2012 Prius C Two is next month!!! Now I'm looking at an estimate of $4628.25 for repairs.

    Car has been running perfectly and has approximately 84000 miles. 50% of routine maintenance has been at Toyota dealership. All required maintenance is up to date. Car was last in to dealership for oil change and scheduled maintenance November 2016 with 78721 miles. Service department indicated everything was fine on the multi point inspection.

    Monday 1/30 came home from work. Everything seemed fine with brakes, power, etc.

    Tuesday 1/31 go to start the car and the light is dim. Car doesn't want to start. Trickle charge the 12V using the jump point under hood. Turn vehicle on a few hours later and ABS, Brake system warning (yellow indicator), Brake system warning (red), and yellow triangle are all on.

    Friday 2/3 have the car towed to Toyota dealership. They spend Friday, Saturday, and Monday morning diagnosing it.

    Monday 2/6 I'm told 12V battery and other battery are fine. I'm told there are the following codes:

    • C1203 - ECM Communication Circuit
    • C1345 - Linear Solenoid Valve Offset Learning Undone
    • C1368 - Linear Solenoid Valve Offset
    • C1392 - Zero Point Calibration of Stroke Sensor Undone
    • C1451 - Motor Drive Permission Malfunction


    I'm told I need a new the following 2 parts:

    Part Number: 47070-52020

    Part: Actuator Assembly

    Part Notes: Prius C. Brake booster pump assy.



    Part Number: 47050-52020

    Part: Master Cylinder Assembly

    Part Notes: Prius C 1, 2. With 15 wheels.

    Estimate is as follows:
    Part Number: 47070-52020 $1557.14
    Part Number: 47050-52020 $2297.26
    Shop Fee: $27.00
    Labor: $436.00
    Brake Fluid: $9.00
    Coolant: $25.00
    Tax: $276.35

    Grand Total $4627.25

    Or they tell me the car is worth $6676 but minus the repair estimate they would give me $2048.75 on a trade in. What a joke!

    Any ideas why these 2 parts would just go bad all of a sudden? At this point I found a 2013 Prius C at a salvage yard in Vegas with 5000 miles. Parts are in Grade A condition and are guaranteed to work. Probably will get parts from them for the following prices:
    Part Number: 47070-52020 $115.00
    Part Number: 47050-52020 $39.97


    Dealership said they will install the parts and get it up and going although they won't give any guarantee since the parts wern't obtained through the dealership. This has been very frustrating.
     
  2. bisco

    bisco cookie crumbler

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    i would call corporate, and talk the situation over. they might offer financial help.

    no idea why the parts would go so early, or even if the dealer has diagnosed correctly. although, there have been enough actuator problems on the lift back to effect an extended warranty.

    all the best!(y)
     
  3. scona

    scona Active Member

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    Sorry to hear of your problems. I note that the 12 volt battery was trickle charged and that the dealership pronounced it o.k. Considering that you drove the vehicle home and parked it with no sign of anything wrong I might be tempted to try replacing the 12 volt battery first. If it is the original, it is 5 years old and getting long in the tooth. Good luck with getting back on the road again.
     
  4. JimboPalmer

    JimboPalmer Tsar of all the Rushers

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    scona likes this.
  5. tonyk81

    tonyk81 Junior Member

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    This is what service consultant at Stephen Wade Toyota told me by email about my car:

    My technician has found what he believes to be a failure with the brake accumulator, that part also acts as the master cylinder as well has brake booster. The unit has correct voltage being the computer to the accumulator itself. When he was looking over the vehicle he did notice that when the brake pedal was depressed you could hear a slight noise like the system was losing pressure. I am getting an estimate together and will be back with you shortly.


    Contacted Toyota and they are escalating the case to the Regional Office. I'll post an update when I hear back.
     
    jerrymildred and bisco like this.
  6. drysider

    drysider Active Member

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    I would replace the 12v battery before doing anything else. If it is stock, it's time is up. Then see about the rest. Very strange things happen with bad batteries.
     
  7. Sean Nelson

    Sean Nelson Active Member

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    I totally agree with this. The car is completely dependent on the 12V battery when it's turned off, and when you turn it on the car's computers do a diagnostic check before the main battery is connected. So a low 12V battery can lead to strange sensor readings which then get logged as problems.

    Get the battery replaced and the codes cleared and take it from there, would be my advice.
     
  8. ETC(SS)

    ETC(SS) The OTHER One Percenter.....

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    +1.

    You need a new 12V battery (your first new one?) and a second opinion.
    There might be a hybrid specialist or just a good brake tech in your area that can put the used parts on your car if necessary.

    In my never to be humbled opinion, this whole diagnosis smells fishy......like some service department employee wants a new fishing boat, fishy. The fact that the dealership tried to yoke you into a quick dump on a new car sale despite the fact that you have been a loyal service department customer is beyond revolting.

    Unfortunately.....this isn't the first $4,500 brake repair estimate I've seem on a fairly new Prius in this forum.

    Good Luck!
    Let us know what happens!
     
    N.J.PRIUS likes this.
  9. Sam Spade

    Sam Spade Senior Member

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    This.
    It would be a good $200 gamble.
    Shops are known to "miss" bad 12 V batteries on a regular basis.
     
    N.J.PRIUS likes this.
  10. ETC(SS)

    ETC(SS) The OTHER One Percenter.....

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    Gross incompetence or attempted theft.......



    .......just a theory. ;)
     
  11. JimboPalmer

    JimboPalmer Tsar of all the Rushers

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    Before we get too far gone, I would fill the tank, replace the 12 volt battery, and leave it in Ready over night if you have a garage. Changing the battery will reset the codes. If they never reappear, great! If they do, then it is a real issue. Best of luck
     
  12. tonyk81

    tonyk81 Junior Member

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    Received a call from the service manager at the dealership today. Toyota Denver Regional office contacted them and they will offer goodwill warranty repair. I will pay for the battery, fluids, shop fee and Toyota will cover the brake issues at no cost. The master cylinder and ABS actuator are on order and should be in Friday.
     
  13. bisco

    bisco cookie crumbler

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    congrats, well done!(y)
     
  14. ETC(SS)

    ETC(SS) The OTHER One Percenter.....

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    Let us know what the final bill is.

    I'm thinking that somebody shamed this dealer into covering their as......er......doing the right thing.

    Either that or somebody in the head-shed is reading this forum.



    Veeeery long shot, and.....yet.......it could happen, and by that I mean the dealer doing the right thing part.
     
  15. Fred_H

    Fred_H Misoversimplifier

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    It would be very very interesting (to me) if you could talk them into first installing only a new, fully charged, 12 V battery, and then reset the codes and perhaps do a few more restarts and resets.

    But most likely they would refuse to do that, because there might be a remote chance that that would fix the problem, and then they would look foolish for pressing you for a four thousand dollar repair.
     
  16. Fred_H

    Fred_H Misoversimplifier

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    I would not recommend this.
     
  17. Neohippy

    Neohippy Active Member

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    I would still replace the battery and see if it fixed it. This way I would know if I could even trust the dealer. There is a good chance they wanted you to trade your car in and it could easily be fixed. Sounds like your car could use a new battery anyways.
     
  18. The Electric Me

    The Electric Me Go Speed Go!

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    Just given the cost they are asking you to absorb, I have to agree with everyone.
    Call Toyota, Get second opinions.
    Assuming this was bought new? Not a salvage or branded title vehicle?
    If so, IMO being less than 5 model years old, with less than 90,000 miles on it, that seems like a huge cost for parts and repair. At the very least, you'd think Toyota might be supportive of the reality of premature failure of the components.
    But I'd want second opinions.
    Maybe 3rd opinions.

    Sometimes I think codes and car self diagnostics are great, but I don't always trust immediately that they are revealing the reality of the situation.
    And in your case? If that is the cost associated with that failure, I hope not.

    Good Luck.

    PS.
    If it turns out Toyota can't or won't help, and it turns out those parts and that cost is simply the reality?
    Then I think I'd easily go with the salvage yard parts.
    Not a lot stories about these particular parts going bad. I'd at least take the low cost gamble that you could install salvaged parts and get perhaps many, many years of reliability.
    At the cost they are quoting for new, and labor? Even if you only got a year or so out of the salvaged it would be worth it.
     
  19. tonyk81

    tonyk81 Junior Member

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    Final Outcome



    Thanks everyone for your replies. We were able to pickup the Prius C Friday evening. As I mentioned a few days ago Toyota agreed to do a goodwill warranty repair on the brake system. That saved us $46xx dollars! Very grateful for that assistance.



    Here's what the final diagnosis was "found ABS and brake lights illuminated in dash with DTC's C1203, C1345, and C1451 caused by internal leaks in the master cylinder and ABS actuator. Replaced brake master cylinder and ABS actuator assembly. Bled hydraulic braking system. Found no DTC's or other issues after repairs.”



    We did opt to have the 12V battery replaced since it was nearing 5 years. So our final total was:



    Labor $54.50

    Parts $208.99

    Shop Supplies $6.54

    Sales Tax $17.15

    Toyota Battery Discount ($10.00)



    Grand Total $277.18



    Brakes feel as they did when the car was new and regenerative braking is working fine again. Haven't noticed any MPG differences.
     
    N.J.PRIUS and thatoneraccoon like this.
  20. jblank

    jblank New Member

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    I thought the battery was a couple of thousand dollars....is it really just $200?