Phone, Bluetooth and voice command not working

Discussion in 'Gen 3 Prius Audio and Electronics' started by Sunny02, Jan 10, 2017.

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  1. Sunny02

    Sunny02 New Member

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    Hi everyone! I have a Prius 2012 gen 3 and recently my Bluetooth, phone and voice command buttons/functions stopped working, I can't even get into the Bluetooth configurations screen. I've had my car for 2 years now and it's been connecting to my iPhone 5 and now iPhone 6s perfectly. Last week I signed up for Sirius fm and the radio (am/fm) works. I'm not sure what's causing this problem and how do I fix this? Has anyone had this problem?
     
    #1 Sunny02, Jan 10, 2017
  2. mrbigh

    mrbigh Prius Absolutum Dominium

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    I might suggest you a trip to the Toyo service dept?
     
    #2 mrbigh, Jan 10, 2017
  3. Sunny02

    Sunny02 New Member

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    Yes, that was my other option. :/
     
    #3 Sunny02, Jan 10, 2017
  4. Fierojim

    Fierojim Junior Member

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    I also have a 2012 Prius 3 with Nav & JBL. Same thing happened to me about the same time. It was working fine, shut off car for ~1 hour and, on restart, it was dead. Also the APPS button is inoperative. The FM/AM/Sat systems work ok. Checked all the related fuses. All good. Is there an internal fuse in the NAV/BT/APPS system?
     
    #4 Fierojim, Feb 6, 2017
  5. Fierojim

    Fierojim Junior Member

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    Oh yeah, the USB also acts dead too as it no longer charges my iPhone 7. I did get a message once or twice when it pushed th eAPPS button that said "system not installed." I've had this car since it was new and never a problem like this.
     
    #5 Fierojim, Feb 6, 2017
  6. Codemonkey812

    Codemonkey812 Junior Member

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    I had a similar issue with my 2013. My dealer had to replace the bus cable from the head unit to the module that does theses features.
     
    #6 Codemonkey812, Feb 8, 2017
  7. Fierojim

    Fierojim Junior Member

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    How much did the dealer charge for that repair?
     
    #7 Fierojim, Feb 17, 2017
  8. Codemonkey812

    Codemonkey812 Junior Member

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    The repair was covered by my warranty.


    iPhone ? Pro
     
    #8 Codemonkey812, Feb 20, 2017
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