Anyone else having issues with their contact ID? I've contacted Entunes and Toyota but they're giving me the run around
I had no issues getting a contract ID number. Just press your SOS button to register the car. Getting Entune to accept the ID number, however, took a while. Their IT people had to mess around for about a week to associate my contract ID with my car before I could get the Prime Apps to work.
I couldn't get my contract id to be accepted from the entune phone app. I logged into myentune.com from my computer, entered the contract id there, and then it all worked fine after that. Edited to add: this took a couple of days of trying different things with the phone app before finally trying from the computer.
The problem I had was the Entune app to except my Safety Connect Contract ID. As I said before, it took a month for the IT department to fix it. Posted via the PriusChat mobile app.
I've spoken to 3 different reps and they all gave me the run around to "enroll" into the service. I already have my contract ID. It just doesn't work for some reason. It's been almost a week and it still doesn't work. Maybe I should use the SOS button and have them figure it out?
Check back with Safety Connect people and make sure you VIN is correct. They typo'ed my VIN in the system and ended up registering a different car for the service. Once I had the VIN corrected in the Safety Connect system it allowed me to put in my contract ID right away. The VIN for the registered car in Entune MUST match the VIN that Safety Connect registers, if there is any mismatch you will get an error. Their system is very poorly designed, so do not be surprised if one is in uppercase and the other is in lowercase and that this causes a mismatch.
I was also having trouble with entune phone app accepting my contract ID for days and days. I did what "ruby" suggested and logged onto myentune website via computer and entered contract ID and it was accepted immediately and I was able to select my preferences on notifications. I mainly wanted to be able to check on charging completion via phone rather than to go to the garage and check for the blue lights or open the door to see how fully charged it is.
I had a similar problem. Kept getting a message that it wouldn't accept my safety connect number. I called Toyota. They couldn't fix it in the phone and told me someone would get back to me within 5 days. Mysteriously it started working all by itself 2 days later. A Toyota product specialist called me a couple of days later to go over everything. He pretty much told me they were having lots of problems but they were working on it. It's mostly working but buggy. Most times I have to sign in twice.
So I am guessing the key is to press the SOS button, let them set it up and make sure your vin number is correct. Do they provide you with the contract id?
My dealer press the SOS button while I was in the car and obtained contract ID during set up. Be sure to have paper and pen available. Few hours later, I received email from Toyota with the same contract ID #.
The easiest way is to press the SOS button in your Prime Advanced (there is a little cover you have to flip down before you can actually press the button). When the operator comes on, explain that this is not an emergency; it is a registration request. And then explain again, until they get the message and go into the registration dialog.They will already have the car info; they will ask for personal info like an e-mail address. And be sure to ask them for the contract ID, which can then be entered at https://www.myentune.com.
Since I have a Hawaii area code cell number I kept getting referred to ServCo Pacific. I finally got the number to Customer Experience 1-866-836-3003 and they were able to get me the contact ID which was totally different from what I was given by the dealer. In any case, problem solved. I can now use the Entune app to set the temp before I go out in the cold!
