Electrical or software problems on my Prius Prime

Having driven 1300 miles for my Prime Advance so far since 11/11, it is problemless for me in terms of the screen. I did notice that USB direct connection with my iPhone 6s would disconnect and reconnect repeatedly. I think it might be the fact that I am using cheap 3rd party cable from eBay. I just got an Anker PowerLine+ lightning cable and it seems to work well. Anker PowerLine+ cables are certified by Apple.

 

I also had the same issue where my iPhone would keep charging, stop charging, charging, etc when plugged into the USB port in my Advanced. I was using a stock Apple lightning cable. The same cable charged my iPhone without any problems when I used it in conjunction with my old car charger. Though, when I switched to a newer/less-worn stock Apple lightning cable, I haven't had any problems plugging it into my car's USB port.

I guess I'm glad to hear that I'm not the only person who encountered this issue, but it is disappointing that the port is so finicky.

 

still learning how to use the functions. how do you get your text messages to show up ?

 

Thank you for the recommendation, I have and sorry to say nothing has changed with my issues.

 

I am not sure how to make them work. When I first had my car and connected my phone the messages showed up on the screen and I could even have the car read them back to me.
Since the issues I have had this is one of the features I have lost.

 

I had my prime advance for about 28 days & 2,500 miles. I've had my touch screen lock up on me twice. Once when I just exited the automatic car wash, nothing on the screen worked. The second time, I was driving playing around with the setting, I'd received a few calls, but on the last call it would not go via the Bluetooth, the push buttons on the steering wheel & the touch screen did not work. Stopping the car, turn it off then back on cleared the frozen buttons & Bluetooth issue. I also had a problem with the voice recognization during navigation would reply back with something that I never said,

 

A quick perusal here and it seems most of the software/connectivity problems are with the Advanced model. I know there are some Advanced owners who have stated that they are not having issues, but it seems everyone who is having an issue with the screen or phone is driving the Advanced. Perhaps they over-promised when it came to the upgraded apps in the high end version.

 

Most of the early sales are top of the line - not sure if that would be a safe assumption. I will be holding off until 2018 for mine - let the bugs get worked out.

 

I may have found a work around for the iphone/bluetooth not working at the same time issue. At first I was not able to play audio from my iphone while the bluetooth connection was active- If I switched the source to my iPhone, the audio played from the speaker of my phone. Weird...
Try these steps:
1. Removing the bluetooth connection to the phone from the Prime's phone menu and "forgot" the connection from the iPhone.
2. Turn off the car and attach the USB cable to your phone.
3. Turn on the car and shuffle through "source" until you choose iPhone.
4. While music is playing, navigate to the phone menu in your Prime and attempt to pair bluetooth.
You should now be able to do both at the same time.

 

I disabled the Bluetooth Audio connection and left the phone Bluetooth connected. Go to Bluetooth, highlight and select the phone connection listing. Now it will display both connections and allow you to scroll to and disable either connection.

 

I have the same problem. Let me know if you find a fix. My dealership is clueless.

 

I had plugged in the usb to lightning cable for the first time today, and phone was dinging with the connect/disconnect sound several times then the nav display went black. Definiely a weird thing to hear the cheerful bootup sound while driving.

Just happened to have a new cable that is mfi Apple approved, and that eliminated problem. Music played fined thru ipod button, and calls come in via bluetooth.

Fwiw, the iPhone 7 and 7plus use bluetooth version 4.2.

 

I bought a 2017 Prius Prime Advanced and had the same exact problem. tablet display restarting while driving, and USB port power on and off intermittently. I have about 400 miles. Taking car back to dealer on Tuesday.

 

There is nothing wrong with USB...you are trying to feed power hungry device that requires 2+ amps......
Car USB is trickle charger .....My LG V20 will keep losing power with GPS app running....
Why because my phone need 2 amps usb charger

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