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2007 Prius 'hybrid battery failure'

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by tvspaulmoore, Oct 12, 2015.

  1. tvspaulmoore

    tvspaulmoore Junior Member

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    Hi there

    I have an 07 Prius which I bought used in 2011 and which has been fine (except for some A/C work last year) but got the 'triangle of death' this morning and having towed it to my regular shop, they tell me the code (they couldn't give me the number) simply said 'replace hybrid battery'... the car has 102,605 on the clock.

    I have a couple questions for anyone who might have experience...

    1- Is the car safe to drive the 4 miles home (and on short errands in the meantime)? Shop guy says yes

    2- Do I need a dealer verification of the battery needing replacement? Want to avoid unnecessary expense of paying for them to diagnose?

    3- Is there any way in the world Toyota would cover (or even part-cover) a replacement or are they strict about failures over 100K miles? (And would this mean going via dealer which would be more expensive anyway)

    4- Does anyone have any experience with TAMPA HYBRIDS INC. or know of a source for reliably reviewed hybrid specialists who could replace the battery (in the Clearwater/Tampa FL)? I have no tech skills and wouldn't be able to attempt myself

    5- Lastly- I read the Consumer Reports article about the Prius long term reliability (vs. Civic Hybrid) and was feeling pretty pleased with myself- have I just been very unlucky? Wondering whether to feel much self pity (!)

    Thanks in advance for any replies
     
  2. jdenenberg

    jdenenberg EE Professor

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    Your decision to buy a Prius over the Civic Hybrid was a good one. Honda has had continuing problems with their HV batteries. You live in a hot climate which does reduce the expected life of our HV batteries so a failure at 100k+ miles and 8 years is ot an extreme case. You should try to get Toyota to help with the repair as your system is just barely out of warranty (they have helped others).

    Your shop guy is correct, it is safe to drive for a few weeks, but it will degrade further over time and then you will not be able to drive it.

    JeffD
     
  3. johnnyb588

    johnnyb588 Member

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    1. Eventually the car will not be drivable. This could happen tomorrow, could happen in a few weeks, but it will happen. Until your car just literally won't turn on, it's safe to drive. It will just rely more heavily on the combustion engine as the electric engine fails to keep up.

    2. If you're planning on replacing it at the dealer, I highly doubt they would charge you a diagnostic fee if you are going to be spending a few grand with them. Just make sure you clear that up with the service manager up front, and I'm sure they won't be charging you any extra for a diagnosis that leads to a repair. FYI, there are other options for battery replacement, if you want to save some coin.

    3. Since you're so close to both limits (mileage and time), there's a possibility they might be able to help you out a little bit. I believe what you'll need to do is contact Toyota corporate to see what your options are. They may require a diagnosis verification from a Toyota dealership, but I can't say for certain. Either way, you would want to contact corporate for this issue, I believe.

    4. Can't help here.

    5. You're not unlucky, but you're also not lucky. You're the norm. The warranty on these batteries is 8 years and 100,000 miles for a reason (unless you're in a CARB state, but I don't think FL is CARB). That's right about when they are expected to fail.
     
  4. tvspaulmoore

    tvspaulmoore Junior Member

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    Thanks for all the replies

    I spoke with Toyota on their 1-800 number and they said I need verification from the dealer that the battery needs replacing before they will consider negotiating over costs for replacement out of warranty. We have an appointment for that tomorrow so will see what they both say.

    The whole thing puts me off buying a used Leaf as a second car now (!)
     
  5. tvspaulmoore

    tvspaulmoore Junior Member

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    UPDATE:
    Toyota agreed to pay half the dealer replacement cost- which ended up costing us $1500

    Could have been worse but still disappointing considering I was 5% over the warranty but paid 50% of the cost of repair
     
    uart and Dino33ca like this.
  6. uart

    uart Senior Member

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    It's still a good deal though. Remember that legally Toyota had 0% responsibility to pay that 50% after it's one day or one mile over the warranty limit. :)

    Having a new battery is way better than having a rebuilt one, so you're unlikely to have any further problems with it.

    BTW. Did the guys say they checked out the battery cooling fan and ducting when they fitted the new battery? If not then this is definitely a maintenance job to consider doing. A common cause of premature battery demise in warm climates is the battery cooling system getting clogged.

    Take a look at this thread to see what you're looking at here: Fur and dirt causing major battery problems | Page 2 | PriusChat
     
  7. JC91006

    JC91006 Senior Member

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    With these out of warranty goodwill assistance, it would depend on the person working your claim. Some are nicer than others
     
  8. tvspaulmoore

    tvspaulmoore Junior Member

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    I will look into the battery fan- my wife took the car so I don't know for sure (but doubt it)

    Yes it is a new battery but Toyota warranty it only for 1 year ("we only do 1 year for any part") despite the cost

    The people we spoke with at Toyota were very nice but my lesson from it is that had we had it serviced at the dealer (so they had a full record of how we had looked after it) they might have been able to do more... we didn't of course because our local dealer is more expensive and further away from us than our reliable local shop (and the local shop has better customer service)
     
  9. bisco

    bisco cookie crumbler

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    since you bought the car used, it probably wouldn't have mattered. you learned some things here, but i don't think you realize how fortunate you are. you have a brand new battery for 1500 that will most likely last 100,000+ miles, where a lot have people have paid 1500 for a 'rebuilt' battery, with a 3 year warranty that probably won't last 20,000 miles and good luck with the warranty service.

    yes, the battery is a consideration on any electric vehicle, and it behooves consumers to do some research before purchasing. that being said, it doesn't mean it's a bad deal, any car can need expensive repairs at 100,000 miles. but if you buy an ev thinking you're going to save money, and that's the only reason, it might be a mistake. all the best!(y)
     
  10. JimN

    JimN Let the games begin!

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    They might have done more if you had all your work done at the dealer but they might not. As already mentioned, you got a good deal. The alternative would have left you with a used pack.