HV Battery Goodwill Warranty Listing - Toyota Prius USA

good to know

 

Another column indicating extent of service done by dealership: seldom/infrequent, 25%, 50%, 75%, 100% Toyota dealer. Of the goodwill warranties I am aware of, this aspect seems to have been the commonality: the more maintenance done at a dealership, better the outcome for these out of warranty folks.

One guy bought a CPO from a Toy dealership. Original owner had all maintenance done at the dealership. A few months later, the current second owner got the HV Battery error code. 2nd owner gave the impression that no further maintenance performed at a Toyota dealership. Toyota finally offered good will warranty for this guy; an Oregon case IIRC.

 

I live in Nevada and my 2006 Prius just gave the dreaded Red Triangle of death, so It looks like my HV Battery is dead, any insight on whether this car is still under the warranty?

 

You are asking a question for a thread that is intended to highlight the exceptions/extensions of CARB warranty for the HV Battery in CARB and non-CARB states.

1) Have you even bothered to look in your warranty manual that came with you car? All the info is in there.
2) As far as I can tell, Nevada is not a participant of CARB, therefore, 8years/100,000miles HV Battery warranty for you.
3) Year wise, you are over, if indeed 8yr/100,000miles.
4) You don't list your mileage, but we don't need to know that, Toyota does.
5) Don't be so lazy. You really need to do some leg work yourself to definitively find out.
6) If you or the previous owner(s) had this car, regularly serviced at a Toyota dealer, you stand a better chance that they might cut you a break, b/c of "customer loyalty."
7) If you want to attempt any Toyota "Goodwill" warranty (or Customer Loyalty), Toyota needs the diagnosis confirmed by a Toyota dealer. You will likely be paying $100 plus to the dealer to confirm diagnosis, and ask them to ask Toyota for "Goodwill." You can also call Toyota Customer Care yourself. But you need to start wit the dealer.
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Good luck.

 

that read triangle has many meanings to it.......not necessarily a hv battery failure

 

wjtracy, feel free to add my case (now resolved) from this thread:

2005 failing hybrid battery questions | PriusChat

 

how many mile on her?

 

You can add me to the list. Battery out at 107,399 miles. 2007. Covered at 100% including diagnostic.

 

You can download openoffice, it's free and it's basically free versions of excel and word

 

Just wanted to add my experience after finding several of the cells in my 2004 hybrid battery were shot. Thank goodness for PriusChat, where I found out about goodwill warranty and aftermarket reconditioned batteries.

My dealer, where I bought the car and had service done, left a message that replacement would be $3800 out the door. Because I had read up here on PriusChat before I talked to her, I asked if Toyota would give any goodwill concession since I was under the 150,000 mile part of the warranty (118,000) and I asked their thoughts on reconditioned batteries. She said she would have her manager check with Toyota and talk to the mechanics since she was unfamiliar with the reconditioned batteries. I found reviews for several places who installed reconditioned batteries in San Diego and the one with the best reviews (from LA) would charge about $1900 to install their premium battery (all cells from 2-3 year old Priuses) with a four year warranty. I also called Toyota myself, with the number given here, since I'd read about some having good success but the upshot from them was nope, not doing anything. Rats.

However, the dealer called me back and said that Toyota had agreed to pay half the cost of the battery, so my cost would be about $2000 out the door. The mechanics didn't recommend the reconditioned batteries, and said they'd had some people come in with problems related to them (not surprised- it is competition and some reconditioners probably are unscrupulous). I honestly was surprised (but pleased) that the dealer was able to get the deal from Toyota when I wasn't. Since the difference at this point was only about $100, I decided to go with the dealer and the replacement battery. Take home: it does pay to ask about the goodwill warranty.

 

great news, thanks for posting!

 

Happy to do it! Hope it might help others faced with this issue

 

• 2008 PRIUS (8 year/100k warranty)
• 152,000 miles
• purchased new/ original owner (also own 2007 Hybrid Highlander...bought new from same dealer)
• all maintenance and service for both done by same original dealer
• Arizona cars
• Dreaded Red triangle on 7/18/2015 in Prius
• Quoted $3600 on 7/18 for new Hybrid drive battery from dealer service department
• Spoke with my main service writer (recently promoted to Service manager) on 7/20, I asked for Goodwill assistance
• Stated that he would contact his Rep to see if they could contribute $1000 ($500 from Toyota and $500 from the dealer)
• Heard back from SM on 7/21....Toyota stated since stellar service record for both vehicles (loyal customers)....my total price was $825 for new battery and labor!
• Vehicle was ready on 7/22...runs perfect!

 

I bought my 2006 Pruis on Nov 2014 with 172,000 miles in California. Now all the lights are on (Ck engine,VSC.Triangle,brake) and found out the codes P0A80. The Pruis is within the 10 year emission warranty but over in mileage. I have not had the chance to establish service records with Toyota. But 3 years ago I worked as a Service Advisor for 6 years. When I call the Toyota # should I mentioned that I worked for Toyota(will it help or hurt my chances). Plus the car is still registered in California but I am living in Las Vegas. Will a Nevada dealership honor a California emissions warranty or do I need to take it to California for service? Do I have a better chance just calling Toyota or first taking it to the Nevada Dealership. Thats if it alright to take it to a Nevada dealership.Finally it probably hurts my chances that I only owned it 6 months and by mileage it was out of warranty when purchased. How should I handle this situation. Thank you for providing Pruis owners with so much information

 

You have no warranty, it's over by mileage. What's there to honor?

 

i would contact your friends where you worked, i'm sure they can help you out. all the best!