Recall Details

While I was way off on business my wife's 2005 Prius had a pump failure @ 168K, which I thought was strange until I read of these recalls. Could you direct me to the details please?

Actually, I'm here as well as said car developed an oil leak AFTER we got it back from the dealer, and was wondering if a Tech here may know if dropping oil/filter is part of that service? Almost $800 later, we have an oil leak!?
at While

 

Thank You, I just got off phone with Toyota C.S., after I checked the look up page; negative for listing there.

This was an item termed to be a "Customer Service Campaign case/recall closed" in 2011, shortly before we purchased this car.

We bought the car used from a Toyota dealership in Madison, Wi, and I thought it odd that a dealership would have let the car go w/o having done the recall, or that their fix would be failing again so soon. As most of you probably know, Toyota will only warrantee said fixes for 12 months.

The pump assembly and sensors were replaced again by us, and I have to unfortunately guess here, just a few years after initial recall campaign replacement. It's a great car otherwise, but I can't see having to pay out for continuing to replace bad parts, again and again.

C.S. opened a case for us, they will get back to us on refund after I fax in our service receipt and proof of payment. Here's the NOT SO funny part to all this; C.S. said our work had been logged as "warranty/recall work done" the month after we'd had it at Hesser Toyota here in Janesville, WI!! We paid out of pocket for it, and the Dealer submitted it as recall/warranty work the following month!!

The old 60 Minutes piece on how badly women get ripped off car dealers still holds true today. Remain vigilant!

 

Err, please read what I wrote: Dealer charged us, and today Toyota C.S. indicated they (Toyota Dealer) submitted it the following month as warranty work done.

It's a known trick we found at BMW Mototrcycle Dealers: sometimes their Corporate N.A. offices take extensive time to reimburse their Dealer networks for said works, which leads to Dealers double-dipping in order to " make payroll", which of course is fraud.

 

Is there a sort of anti-Prius / trolling vibe in these forums now?

 

We faxed in our receipt paperwork to Toyota N.A. Customer Service, and yesterday they contacted us with an excellent remedy.

Be very wary of this Dealership tactic that we call "double-dipping", it may technically be called something else (fraud), but here is again the essential scenario: You have work done on your car/motorcycle and pay out of pocket, for that work which is actually in a recall, service campaign, or also can be termed to be a Tech Service Bulletin (TSB) issued by NHSTA, etc.. The Dealership then submits that "work done" on your vehicle to their Corporate ladder for reimbursement, on the work YOU HAVE already paid for.

"exstudent"; No, I do not contact the Dealership management(s) unless it is in a face-to-face scenario and I am recording the conversation. In my experience the dealership(s) themselves will NEVER admit to wrong doing, and will NEVER give an inch towards what is an admission of guilt. Thankfully, my job provides a free legal service, and I usually just call them to handle it. With the assistance of lawyers I learned their lingo used to figure it out ahead of time. (Didn't need a lawyer with Toyota.)

In discussing your vehicle repairs with a dealership Service Department yo NEED to ask these (3) questions at a minimum: Is my vehicle repair involved in an old/new (1)recall, (2) service campaign, (3) tech service bulletin of ANY sort? Those should be asked as 3 separate questions followed up by an affirmation question of ..."Are you sure about that?"

There were several different information points on our car and it's "recalls", and a "service campaign". Just because your VIN # does not register as having an active recall or service campaign, does not mean it is unaffected-there may be "closed" campaigns which were processed incorrectly or your work done was a hatchet job.

"bisco"; We did not have..." a pump failing on a 10 year old car with 168,000 miles...". We had a systems failure with parts which were replaced under a previous "closed" campaign, recently before we purchased said car, and a dealership involved in fraud. Secondly, even if the parts had NOT been replaced, I have never had to replace ANY pumps of any sort on a Toyota before 225,000 miles; my expectations are of Toyota Quality, and NOT down to General Motors ideas. (Worked 14 years in a GM assembly Plant, I know how they DON'T build a vehicle for quality.)

As I told our C.S. Rep yesterday we'll be picking up another Prius, instead of the alternatives. Bad dealerships are everywhere, and loyal customers need to keep them honest. Hope this helps someone in the future.

 

Finally got our refund delivered last week, as Toyota NA CS had said they would.

Shouldas and couldas don't cut it; The Dealer had the details of THIS car's History, and decided to try and fleece my wife.

I was on the road with my work in Rail industry; Dealers are KNOWN to try and fleece women, to this day it IS a problem.

Did I mention it was the Toyota Dealership in Janesville, WI?

Pin/sticky this please.

 

No, I'm not "way off base" as my experience comes from almost 30 years of Toyota ownership experience, which in our little family equals well over 1 million miles of Toyota travel.

Your "experience" in an internet forum membership seniority tells me you have a computer.

So, would you like to discuss real world cars and driving, or seat time with a keyboard?