1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Maintenance Slacker

Discussion in 'Prius v Care, Maintenance and Troubleshooting' started by RebelAthena, Jan 19, 2015.

  1. RebelAthena

    RebelAthena New Member

    Joined:
    Jun 20, 2014
    11
    2
    0
    Location:
    Atlanta, GA
    Vehicle:
    2014 Prius v wagon
    Model:
    Five
    I'm very overdue for my first scheduled maintenance.

    YES, I know this is a dumb issue to have; you can save the lecture, I'm already guilty/anxious about it enough.

    Here is the deal: I know I get free maintained at the dealership, but what I learned when buying my car is that the dealerships around here (Atlanta) are _terrible_. I purchased my car online and out-of-state because I grew tired of being called "honey" at the dealerships around here and getting the runaround (I mean hard core misinformation on stock and price at numerous dealerships). I got a great deal (and great service) at a great dealership 200 miles away, but I cannot imagine making that trek for service, and I refuse to go back to the dealerships filled with creeps.

    Do I simply go to a local oil change place that I trust and get the work done there or what? Do I suck it up and return to the dealership 200 miles away?

    Look, I'm no shrinking violet; I'm a loud-mouthed attorney standing over 6', and while I could manage the folks at the local dealership, I don't want to go to a place where I _know_ it's going to be a hassle/gimmick/scheme every time.
     
    ahmad ashfaq likes this.
  2. JC91006

    JC91006 Senior Member

    Joined:
    Nov 10, 2013
    16,525
    8,428
    0
    Location:
    Los Angeles, CA
    Vehicle:
    2008 Prius
    Model:
    II
    You should give the local dealer service dept a chance before you start to judge them. And bad service is better than no service on the car.

    Do not drive 200 miles for an oil change, basically all your new car will need
     
  3. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,144
    50,053
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    definitely don't drive 200 miles for an oil change. if you don't want to use a local dealer, a quick lube place can be a poor choice if you don't know how to watch their work and check the oil level when their done.

    your best bet is finding a local garage through AAA. all the best!(y)
     
  4. Mendel Leisk

    Mendel Leisk EGR Fanatic

    Joined:
    Oct 17, 2010
    56,686
    39,222
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Go into the nearby dealership, with your eyes open. Do your homework in advance, know what you're there for. Tell them, watch for the upsell. If it comes let them know you just want the basics.
     
  5. fuzzy1

    fuzzy1 Senior Member

    Joined:
    Feb 26, 2009
    17,557
    10,324
    90
    Location:
    Western Washington
    Vehicle:
    Other Hybrid
    Model:
    N/A
    I believe that a place you trust is the most important. I'd even forgo the 'free' scheduled maintenance visits to an untrusted dealership, instead paying for it at a trusted shop.

    That said, I put far less trust in most chain-franchise oil change places than in the dealerships where I purchased my cars, but do have my favorite local independent shops (one for Honda/Toyota, another for a different brand in the household) that are preferred over those dealerships.
     
  6. mikefocke

    mikefocke Prius v Three 2012, Avalon 2011

    Joined:
    Nov 3, 2012
    3,760
    1,680
    0
    Location:
    Sanford, NC
    Vehicle:
    Other Hybrid
    Model:
    Limited
    I have had no problems getting a Toyota serviced locally by the only dealer in town despite shopping at the same dealer and then going 2 states away to buy just because I didn't like being forced to buy SET options put on all the cars by the distributor, options I didn't want at those prices. The sales manager and the general manager both called me and I explained why I didn't buy from them. Despite that, the service has been excellent and the service managers cooperative and reasonable and I have no complaints.

    Before that I was taking an Acura, CRV and Porsche to the local quick lube place and standing 4 feet away watching what they put in and did. Never had any problem once they understood I was paying them for the ease of service, and could have done it myself.
     
  7. Okinawa

    Okinawa Senior Member

    Joined:
    Dec 28, 2013
    1,333
    317
    0
    Vehicle:
    Other Hybrid
    I do not live in Atlanta and I know nothing about this garage but I did a little online research to try to help you. There is a garage in Atlanta that has good reviews. The name of the garage is AAA Car Care Plus, 2161 Lavista Road Northeast, Atlanta, GA., phone (404) 235-6754. Why not drop over and talk to them? I would not go to a franchise oil change place.
     
  8. RebelAthena

    RebelAthena New Member

    Joined:
    Jun 20, 2014
    11
    2
    0
    Location:
    Atlanta, GA
    Vehicle:
    2014 Prius v wagon
    Model:
    Five
    Thanks, I will!
     
  9. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,144
    50,053
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    ask them if you can bring your own oil and filter and watch them install it.
     
  10. Okinawa

    Okinawa Senior Member

    Joined:
    Dec 28, 2013
    1,333
    317
    0
    Vehicle:
    Other Hybrid
    Please let us know how you make out.
     
  11. RebelAthena

    RebelAthena New Member

    Joined:
    Jun 20, 2014
    11
    2
    0
    Location:
    Atlanta, GA
    Vehicle:
    2014 Prius v wagon
    Model:
    Five
    "I didn't like being forced to buy SET options put on all the cars by the distributor, options I didn't want at those prices."

    Yes. I got a Prius V Five with no additional options from a SC dealership at a price no one here in Atlanta would match; likewise, they gave me a trade-in value that made other dealers balk (it was a high-mileage lexus and the SC dealership was attached to a lexus dealership). After getting multiple car prices on a single car at a number of dealerships, it was a delight to deal with a no-nonsense dealer.
     
  12. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,144
    50,053
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    sounds like you made a very savvy move. you can do that with your maintenance as well. don't feel rushed just because you're overdue, it's not that big a deal. who was maintaining your high mile lexus?
     
  13. RebelAthena

    RebelAthena New Member

    Joined:
    Jun 20, 2014
    11
    2
    0
    Location:
    Atlanta, GA
    Vehicle:
    2014 Prius v wagon
    Model:
    Five
    Ha! The local lube and car wash. I just used high-mileage oil. When I needed additional service/repair I went to a garage near my office that I really liked (I've since moved).
     
  14. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,144
    50,053
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    too far to go back there?
     
  15. JC91006

    JC91006 Senior Member

    Joined:
    Nov 10, 2013
    16,525
    8,428
    0
    Location:
    Los Angeles, CA
    Vehicle:
    2008 Prius
    Model:
    II
    If we are only talking oil change, just go where it's convenient. Your local dealer sounds like the best choice for that service
     
  16. rdgrimes

    rdgrimes Senior Member

    Joined:
    Jun 7, 2013
    1,740
    446
    4
    Location:
    New Mexico, USA
    Vehicle:
    2018 Prius Prime
    Model:
    N/A
    The scheduled service is free, and considering the cost of 0-20 synthetic oil changes it seems silly to do anything other than take it to a dealer.
     
  17. JC91006

    JC91006 Senior Member

    Joined:
    Nov 10, 2013
    16,525
    8,428
    0
    Location:
    Los Angeles, CA
    Vehicle:
    2008 Prius
    Model:
    II
    I always question if whether the dealer puts in the right 0w20 oil or cut costs by giving you a dino 5w20. You would never really know.
     
  18. fuzzy1

    fuzzy1 Senior Member

    Joined:
    Feb 26, 2009
    17,557
    10,324
    90
    Location:
    Western Washington
    Vehicle:
    Other Hybrid
    Model:
    N/A
    Unless you have reason to not like it's shop.

    'Free' is not always a good deal. In the long run, 'free' but incompetent service is more expensive than correct work at full price from someone competent and trustworthy. There are some shops that will never touch my cars again, even for 'free' service.
     
    Okinawa likes this.
  19. Mendel Leisk

    Mendel Leisk EGR Fanatic

    Joined:
    Oct 17, 2010
    56,686
    39,222
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    I can't see the dealership switching oil, especially if it's spec'd 0W20, on the invoice. I mean, I can buy liters of Toyota 0W20 from the dealership up here, for $5.63 Canadian. There's no point.

    There's something comically wrong with the picture, if you're supplying oil and filter, breathing down their necks while they do an oil change. If it comes to that, just for peace of mind, theirs and yours: I'd just go the DIY route, screw the freebies.
     
  20. fuzzy1

    fuzzy1 Senior Member

    Joined:
    Feb 26, 2009
    17,557
    10,324
    90
    Location:
    Western Washington
    Vehicle:
    Other Hybrid
    Model:
    N/A
    But other people claim to have seen it, when the shop had other oil on hand in far cheaper bulk form. Especially when 0W20 was relatively new.

    On a prior car of a different brad, after noticing the shop put in heavier oil than specified, the next time I specifically asked for the grade recommended by the owners manual. They agreed, but didn't tell me until afterward that they had none in stock. They had to send a gopher out to buy it at a nearby automotive chain, at the highest possible price, plus a markup to cover the gopher's labor. I soon found an independent shop with much better service.