I had Toyota do my 60,000 mile service today. (As you can see, I don't accumulate miles as quickly as many of the rest of you.) To my surprise, the dealer did not have a standard set of items to do. Rather, the dealer did what is usually done each 10,000 miles: change the oil and filter, and run a multipoint check. In this way, the dealer didn't just do a bunch of items that I didn't need. And the multipoint check came out perfectly: there was nothing the dealer wanted to do. Although I have had doubts about the Prius -- the visibility around the car (or rather, the lack of it) bothers me, I must say that I am very impressed that in 60,000 miles I haven't had to do anything but change the oil and buy new tires. I've had the car five years: maybe I'll hang on another 5, or at least until I see what the next generation is like. I
Holman Toyota in Mount Laurel, New Jersey. I was in Columbus just last week visiting my sister's family. Nice town, although it didn't take us too long to exhaust the things to do on a cold day.
60k is just another 30k service, engine air filter, cabin air filter and oil change. Nothing needs to be done until you pass the 100k miles, that's when you need engine coolant, inverter coolant, and spark plugs around 120k.
But they changed neither filter, much to my surprise. Instead, they said the existing filters were fine. All they really did was oil change and multipoint inspection.
You paid for the service, you should still receive the engine air filter and the cabin air filter. If they didn't give you brand new one's, then they are basically stealing your money because it was a paid service. Regardless if it was still clean or not, you should still get the filters. I would've talked to the service writer and tell them the situation and demand my parts.