How Long to get appointment at dealership for service

Discussion in 'Prius v Care, Maintenance and Troubleshooting' started by Makaru, Nov 24, 2014.

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  1. Makaru

    Makaru Junior Member

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    Just phoned my local Toyota dealership today to make an appointment for service. I have 2 Toyota's in the household, both purchased from same local dealership and serviced at same.

    Was told today that it would be over a week's wait for a service appointment. Phoned an alternate dealership near my work and was told 10 day wait for earliest appointment.

    Really? Both these are "big time" urban dealerships clearly with more service business than they can handle. Part of that may be people putting winter tires on their cars, but 7 to 10 days is ridiculous and frankly has put me off a pending Toyota purchase I was contemplating.

    Any time prior to this there might be a day's wait, maybe 2 at the most, but there's no way on earth I will wait 10 days to pay premium service prices at the dealership.

    Is this common in other parts of US or Canada, or just my bad luck?
     
    #1 Makaru, Nov 24, 2014
  2. xliderider

    xliderider Senior Member

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    My dealer has about a 2 week wait average. Now, due to holidays, closer to 3 weeks for an appointment.

    SCH-I535
     
    #2 xliderider, Nov 24, 2014
  3. rdgrimes

    rdgrimes Senior Member

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    I can get in most any day without an appt. You might have to wait, but why not just drop by?
     
    #3 rdgrimes, Nov 24, 2014
  4. bisco

    bisco cookie crumbler

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    that's probably a good strategy if you have time to kill. i doubt they would turn away business.
     
    #4 bisco, Nov 24, 2014
  5. sfprankster

    sfprankster Active Member

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    I would rather wait 10 days for an appointment, if the service department honors the scheduled time, than have to wait 12 days for the Toyota Sunnyvale service department to complete a 5k service after my scheduled appointment. :cautious:
     
    #5 sfprankster, Nov 24, 2014
  6. Makaru

    Makaru Junior Member

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    Oh they will turn me away if I show up sans appointment. They looked at me like I had 3 heads last time I tried it
     
    #6 Makaru, Nov 24, 2014
  7. Okinawa

    Okinawa Senior Member

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    I live in a Chicago suburb. There is a Toyota dealer in my area where no appointment is needed. If you want a brake job done, no appointment, just drive in. The dealer I go to has an express lane for an oil change. No appointment necessary. Anything else within reason, maybe a day or two advance.
     
    #7 Okinawa, Nov 24, 2014
  8. xliderider

    xliderider Senior Member

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    Where I live, Toyota is the leading car brand, followed by Honda. ;)

    SCH-I535
     
    #8 xliderider, Nov 24, 2014
  9. rjparker

    rjparker Tu Humilde Sirviente

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    Where do you live? Down here next day is usual.
     
    #9 rjparker, Nov 24, 2014
  10. xliderider

    xliderider Senior Member

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    The Aloha state.

    SCH-I535
     
    #10 xliderider, Nov 24, 2014
  11. bisco

    bisco cookie crumbler

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    as long as they have donuts, i'm good.
     
    #11 bisco, Nov 24, 2014
    Silver bullit likes this.
  12. BigDaddyNC

    BigDaddyNC New Member

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    I can usually get an online appointment on the next business day. On a couple of occasions, I've also scheduled same-day appointments over the phone with no fuss.

    Now with the wife working at a Toyota dealership, all I have to do is send the car in with her. Makes things easy when you have two Toyotas (the other one is a 2011 Camry).

    Just brought home the new 2014 v last week. So far enjoying the much increased MPG over the RAV4 that we traded. The RAV4 was a great car, but with my commute it didn't make sense to keep it.
     
    #12 BigDaddyNC, Nov 24, 2014
  13. SageBrush

    SageBrush Senior Member

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    Why does it matter ? Just curious -- I service my cars at home.
     
    #13 SageBrush, Nov 25, 2014
  14. orenji

    orenji Senior Member

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    Next day no problem.........
     
    #14 orenji, Nov 25, 2014
  15. rjparker

    rjparker Tu Humilde Sirviente

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    Free oil and rotation for 2 years
     
    #15 rjparker, Nov 25, 2014
  16. Air_Boss

    Air_Boss Senior Member

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    Online scheduling; same day or next.
     
    #16 Air_Boss, Nov 25, 2014
  17. mmmodem

    mmmodem Senior Taste Tester

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    Maybe your area is prime for another Toyota franchise. I have maybe 5 or more dealers I can go to around home and work. Most are next day appointments. Some are longer but then I just go to the next one. What's wrong with scheduling 2 weeks ahead? The maintenance light comes on 500 miles early. Even for my long commute, that's one week notice, not to mention the little sticker they apply to the top left of the windshield.
     
    #17 mmmodem, Nov 25, 2014
  18. Mendel Leisk

    Mendel Leisk Senior Member

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    Hmm, new business model? Service-only "dealership"?
     
    #18 Mendel Leisk, Nov 25, 2014
  19. Dave14Prius

    Dave14Prius Member

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    Next day or the day after that is worst I have seen for simple service.
     
    #19 Dave14Prius, Nov 25, 2014
  20. Makaru

    Makaru Junior Member

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    It matters because I don't want to wait a week for a routine service and I don't plan on doing it at home. What should I do if I need a major repair?
     
    #20 Makaru, Nov 25, 2014
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