Fastrak confusion, California

I ordered my Fastrak transponder as soon as I got my car by completing the hybrid-specific application (and enclosing the sales documents with VIN). I just received the transponder, but I had expected some indication that it would be for a hybrid. For example, the Fastrak website says that I should have received:

• A hybrid transponder: But how do I know if the transponder is a hybrid transponder?
• A DMV Sticker Application Instruction Sheet: It did not arrive in the envelope.
• A receipt with hybrid transponder number and hybrid vehicle’s VIN: No indication on the receipt that it is a hybrid transponder number, and the VIN is not on the receipt.

And when I check my new Fastrak online account, no vehicle is listed.

I’m beginning to think that Fastrak has not registered my car as a hybrid. And I fear that if I submit my HOV sticker application, it will get rejected (and I may lose a month or two in the process).

Have you had a similar experience? Can you provide some clarification on whether Fastrak (or I) have messed up? And, if so, how I would go about correcting it?

Thanks.