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Unpleasant suprise

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by staze, Jan 26, 2014.

  1. staze

    staze Junior Member

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    All,

    So, I've been searching for a smell in my Gen II Prius for the last several weeks. I'd think I'd found it, then come back after the car would sit in the garage overnight, and it'd be back. Smelled a bit like sour milk or urine (some of you may already know where this is going). Since I have a 5 month old, I figured maybe there was some smelly burp cloth, or something... but I'd pulled all that out.

    So, yesterday, I figured "maybe it's in the compartment under the truck". Open it, and WOOF, there we go. So, I pull everything out of there, and figure I got it. This morning, it's back. Son of a! So, I think "maybe it's under the bin". I pull that out to expose the spare, and low and behold, I find yellowish liquid. Hmmm... that looks like uncured epoxy resin. Smells a bit like it too.

    Now it all falls into place. I was rear ended about 6 months ago, and they did some repairs. The repairs look a bit like metal "patches"... which I'm guessing are saturated in epoxy, then "patched" over any cracks in the body work. All told, I'd guess there's maybe 1/8th to 1/4 cup of liquid... and it's on the backside of the spare, as well as pooled in the space.

    So, questions.

    1. Should I just take it back to the collision center (which is owned by the dealer that I bought the car from) and tell them to clean it up? Or should I just clean it up myself and file a complaint?

    If 1, do we think it could have damaged the rubber of the spare? Or if 2, what's the best way to clean it up (just lots of shop towels)?

    At this point, I'm planning on taking it in tomorrow morning... But I'm curious what people think.

    Thanks!
     
  2. bisco

    bisco cookie crumbler

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    i would take it back and have them clean it. and ask for a new spare as well. they should give you a gift certificate or something for your trouble. all the best!(y)
     
  3. exstudent

    exstudent Senior Member

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    Document everything:

    Take pictures of the liquid w/ the spare and w/o the spare tire. Too bad pictures can't capture the smell too.

    If the body shop gives you a hard time, give them hell:
    1) Notify your insurance company that they body shop is committing insurance fraud. The insurance company paid the body shop to properly fix your car to pre-collision level. Proper clean-up should be part of the repair, esp since that epoxy liquid wasn't there before the collision. If they screwed up something relatively simple like this, I'd question the quality of the other repairs that were supposedly done to your vehicle.

    2) Your state may have a State Regulatory Agency governing auto repairs. Contact them and let them know the deal.

    3) Most business want to avoid negative publicity. Your local news paper and TV channel probably has a person who deals with helping consumers get issues resolved, and they seem to be good at doing it. Besides, it provides the media with a story.

    4) Demand the whole car, interior and exterior be detailed. Shampoo and steam clean cloth upholstery, carpet flooring, and floor mats.

    5) I would not be surprised if all the plastic in the trunk area has to be replaced; maybe other interior plastic parts too. I'm just imagining plastic "Tupperware" containers that had smelly/spoiled food in it; no matter how well you thought you cleaned it, the smell is still there.
     
  4. staze

    staze Junior Member

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    I haven't thought of asking for a detailing, but good idea. I did think about calling the insurance company should they refuse.

    Attached are pictures. And yeah, sad they don't relay the smell... [​IMG]
    [​IMG]
     
  5. uart

    uart Senior Member

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    That doesn't really look like uncured epoxy to me. Also, epoxy resin is fairly pricey so it's unlikely that they'd be throwing it around like that in your trunk for no good reason.

    Just going by the photos, it looks more like a corrosion inhibitor product to me. It looks like they spayed it with some product and it has gradually run and pooled in the tire well. Fish oil based corrosion inhibitors sometimes behave a bit like that.
     
  6. staze

    staze Junior Member

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    Fish oil based! That would explain the smell! I just figured it smelled like an Amine (like epoxy hardener). Sorry, I've been saying resin, when I meant hardener.

    So, if that's the case, what would you suggest?
     
  7. staze

    staze Junior Member

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    I also know petroleum oils will break down rubber, but I'm unsure about natural oils, or if the oil has been vulcanized. If that's all it is, I might just ask for them to clean it up, and pay for detailing (to get the smell out of the car).
     
  8. Patrick Wong

    Patrick Wong DIY Enthusiast

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    Have you felt the liquid to see if it is oily or water-based? I am wondering whether this is mostly water which has leaked into the spare tire area and has combined with dirt and debris in that area.
     
  9. vskid3

    vskid3 Active Member

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    Just FYI, I don't think those "patches" are patches. Mine has them and so do the ones on Google Images. They're probably for sound deadening.
     
  10. staze

    staze Junior Member

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    Ah, okay. So, feeling the liquid, it's both watery and oily I'd say. So not sure. If water got in, there is clearly a leak from the repair work done. I've never even exposed the spare before, so dirt in that area should be non-existent. But I guess the tire sitting in liquid would certainly lead to a smell. :/

    Still going to the dealer tomorrow about it. :/
     
  11. edthefox5

    edthefox5 Senior Member

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    I bet your car is just leaking water. I bet its not garaged.

    Also if the car was in a rear end bad hit most likely the quarter panel or panel's were replaced. The area by the hatch hinges is where the quarter panel meets the roof. In the corners you can see a seam under the paint. Its a spot welded seam there and alot of posts where that seam has cracked and allowed water in. It runs down the post interior into the trunk. If allowed to sit for a while the water in the well will stink.

    That and if you ac e-box under the dash has never been cleaned the car will stink anyway. That has to be maintained.

    I see your in Oregon. Probably have mice infiltration too. Pull the interior cabin air filter out and check that for mice nests & droppings. They will really stink up your car and eventually ruin it by chewing through the wiring.
     
  12. staze

    staze Junior Member

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    Off base on pretty much all of them. No mice, car is garaged, always replace cabin filter. And it's not the AC/heat that stinks.

    Car was rear ended, but damage was pretty much all to hatch latch and bumper. If it's leaking, it's due to work they did. All seals look good, and nothing in the back Is ever wet. So if water is getting in, it would seem to be up from below (looks like there are two plugs in that spare tire pan that it could be getting past).
     
  13. staze

    staze Junior Member

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    Think I found it, thanks to the mention of seams. The whole cavity for the spare has some type of caulking or sealant on the seams. Right near the accident site, that caulking has chipped away and there's a space between the seam. Looks like they just have to touch that up. Hopefully a quick fix. Still going to ask for something to compensate me, and have them clean it up. Damn shoddy work.
     
  14. Patrick Wong

    Patrick Wong DIY Enthusiast

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    I suggest that you also examine the hatch floor area below the 12V battery, as some water may have seeped there as well.

    If you have any doubt as to whether the liquid is water-based, just pour a little water on it and see if it mixes in or not. If yes, then the liquid is water. If not, then it is oil-based.
     
  15. staze

    staze Junior Member

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    Yeah, I took a look in the 12v compartment (which is quite deep), and didn't see anything. Taking it in today... will post back when I have an answer.
     
  16. staze

    staze Junior Member

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    Here now. They don't know what it is, or how it got in there. :/

    Cleaning it out, and will fix the small break in the sealing, but sati I should just keep an eye on it when it rains. :/

    Thoughts?
     
  17. staze

    staze Junior Member

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    So they cleaned it up. But whatever it was kept slowly seeping out from under those dampening pads. :/ they thought it was oily as well, but no one knew what it was, and had never seen it before. :/

    Taking it through a car wash to try to make sure it doesn't come back. We shall see.
     
  18. staze

    staze Junior Member

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    So, ran it through the carwash, and there was water back there again, but this time obviously soapy smelling and looking.

    I pulled the two plugs/bungs out of that area, and noticed there are little bumps around the area... they appear to be paint bubbles, which would keep the plugs from seating fully. Going to take it back and show them. But guessing this is it since I think the smell first showed up right around the last time I took it through a car wash. And soapy water sitting for a long period, exposed to the tire, would probably result in something kind of oily feeling/looking.
     
  19. The Electric Me

    The Electric Me Go Speed Go!

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    I'm assuming if you were rear ended the accident wasn't your fault?

    In any case this should be repaired to your satisfaction and it's clearly a SHODDY job. I'd complain to my insurance company and demand to take it to a different body shop.

    A good body shop, fixes that correctly the first time.

    "They don't know what it is, or how it got in there. :/"

    That in my opinion is not an acceptable answer. I don't think it's coincidence that this leak appeared after you were rear ended. They were charged with fixing that damage...they haven't. They evidently even had a second chance, and denied knowing anything about it and failed again.

     
  20. uart

    uart Senior Member

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    Hi Staze. A car wash won't direct water up underneath the car, not enough to cause this anyway.

    What I think you have is a leak somewhere else, possibly near the top of the tailgate, and it's running down an inside cavity (like within the tailgate for example) and collecting in that area. That's why the first lot of water had an oily residue in it, probably from a corrosion inhibitor that had previously been applied within those cavities.