Display Audio crashes and restarts

I think there have been a few reports of resets. A dealer part swap usually fixes the problem. Seems like an internal hardware thing.

 

The Display Audio navigation system in my C Three crashed today, about halfway into a drive from Boston to New York (the radio kept playing, though).

In the middle of announcing a route instruction the system rebooted, showed the Toyota splash screen, then recalculated the route to the destination I had set, but after that it did not work properly for the rest of the trip. Although the moving marker on the map appeared to be on the correct route, it kept showing odd turns ahead (I was on highways at the time), and there were no voice prompts. Also the display of distance to run and expected arrival time in the top right corner kept blanking then re-appearing. This continued for about 90 minutes while I finished the drive.

I haven't had a chance to try it on another destination yet, but I'm going to report this to Toyota support. Should note that I'm on the latest release of Entune, 2.2.0.

 

I picked up a 2013 RAV 4 the other day and I am having the exact same issue. Haven;t used the Pandors much, but when I am playing music off my iPhone 5 over Bluetooth it just reboots randomly. Has anybody else responded with similar tales or advice. I am bring the car back to dealer for a scheduled (non-audio) upgrade tomorrow anyway so I will talk to them then.

 

I have issues with the navi screen going black. it doesn't necessarily crash though, my audio will still work and I can switch to other apps.

I had a bunch of other issues that the Entune 2.2 update fixed, but the Navi is now SLOOOOOOOOOOOOOOOOW. It was fast before the Entune update. I was just going to chock it up to CRAP navi and stick my Garmin back up.

 

Built-in navigation and Entune were things I very much did NOT want, for these very reasons. I hate the idea of losing my entire car (having to take it to the dealership) just because of some accessory malfunction. My Garmin works just fine, I have all my favorite music on a USB drive. I wish we consumers could pick and choose which bells and whistles we wanted on our car... I would have loved a 3 or 4 for some of their other features, but did not want some of the others that came with those packages.

 

Any update on this issue?

I have a 2013 lift back and when using BT audio from my iPhone 5, at times the display audio will crash and reboot randomly.

Plan to bring up this issue at the 10K service.

 

I had a problem playing music from an 3rd Gen iPod nano. Every two days or so when I was changing tracks, the screen was show a scrambled image and then the system would reboot. I think it only happened if I changed tracks while it was loading the album art of the current track. Now I have a 6th Gen iPod nano and the problem has not happened since.

 

I don't have a part number, but I had the same issue and the dealer replaced the "radio tuner assembly." It's not the head unit/display but some controller box that feeds into it. It hasn't crashed a single time since that part was replaced so I'm pretty sure that was the answer and should fix your issue too. I hope I haven't just jinxed myself.

 

I have been fighting this issue since May 15th 2013, navigation and blue tooth screen gois black and Toyta symbol n comes on sometimes it wil sit and spin "Loading"

 

Sometimes loading form15 minutes until i would pull over and turn car off. I did vidio this happening and gave to the dealership, because every time they could not recreate .

 

Did they watch the video and decide to replace the part mentioned earlier?

Mine still crashes, often when I have the Nav on and it has to recalculate a few times. I haven't had the time or energy to bring it to the dealer again.

 

My 2013 Prius V has a similar problem, consistently since I bought it in July 2013. While I'm listening to audio books over Bluetooth, the audio shuts off, the screen displays the "Toyota" logo while it resets, then it starts back up. The dealer upgraded "Entune", but that did not help - it reset on the way home from the dealer. This happens with or without the map active. Sometimes I go 4 hours no problem, sometimes it resets twice within 30 minutes. Sometimes, the display completely locks up and I have to pull over, shut off the car, and restart it. The problem is clearly linked to the Bluetooth connection, but knowing that doesn't help, because I need Bluetooth.
Has anyone actually had a dealer agree to replace the unit? How many trips back to the dealer do I have to make?

 

if U dare to DIY. Read below for SW 3.2.0
Entune 3.1.0 update - Toyota Nation Forum : Toyota Car and Truck Forums

 

do you have anything connected on the USB port?
Phone used and version?
if U can capture a video and show them maybe it will be better
I read dealer would like to reproduce issue b4 they are willing to replace unit.

 

My radio randomly turns off, display goes black, then logo appears while radio starts and then display returns to audio or nav; wherever it was before the radio turn off. This has been occurring since I bought the car, Dec 28, 2013. It occurs when I have nothing connected to the USB port and without my phone paired. It also happens with the USB port is in use and when my phone is paired. It has been back to the dealership twice and now there is a Toyota care case.

 

I brought the car in today for the 15k service and told them about the problems I've been having with the Nav, after looking at it a while they've decided to order and install a new one. I should get a call in a week to come back. I'll keep you guys updated.