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warranty issue - 2012 Prius

Discussion in 'Newbie Forum' started by Zubin Shah, Oct 27, 2013.

  1. Zubin Shah

    Zubin Shah Junior Member

    Joined:
    Oct 27, 2013
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    Vehicle:
    2012 Prius
    Model:
    Three
    I recently bought a used 2012 Prius III. When I purchased the Prius, I was told by the dealer that they can offer 100K miles 7year B2B from teh date of purchase. I trusted them and bought the 7 year warranty. When my paperwork was being processed, I double checked on that fact and my warranty paper does say 100K from date of purchase. However when I received my paperwork from Toyota, it only says 100K from date of manufacture.

    I tried to bring up this issue with the dealer, but they backed up saying they never mentioned it. and it would have been a mistake with the paperwork that I was issued. Now, this was one of the key factors under the influence which I bought the car within 45 mins of my first visit. Also the sales person told me initially that the the Prius' hybrid battery warranty os 150,000 miles not 100K miles when I purchase from them. Same thing when I received my paperwork from Toyota, it mentions 100K miles. I brought up the issue with them and all they had to say about it was that it was a mistake !

    What should I do? Should I bring up the issue with Toyota directly?
     
  2. JMD

    JMD 2012 Prius 4 Solar Roof

    Joined:
    Oct 11, 2012
    3,779
    1,282
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    Vehicle:
    2012 Prius
    Model:
    Four
    Main battery is 150,000 miles or 10 years if the car is registered in a CARB state for example a California otherwise 100,000 miles or 10 years what ever comes first from original sale date.

    Blitz USA

    The bumper to bumper warranty is 3 years or 36,000 miles which ever comes first.

    You can extend the warranty any time within the standard warranty period for a fee. It is called the platinum warranty. Brochure. Shop it and you can get a good discount

    http://www.toyotacertified.com/ebrochures/tcuv_platinum_vsa.pdf
     
  3. Zubin Shah

    Zubin Shah Junior Member

    Joined:
    Oct 27, 2013
    10
    1
    0
    Vehicle:
    2012 Prius
    Model:
    Three
    Yes , I bought the platinum warranty.


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