I had an issue when buying my CPO Prius at Sun Toyota and contacted corporate directly afterwards..... Corporate office was very quick in replying to me multiple times and very quick in forwarding my concern to the customer experience team at the dealership. The dealership was a bit slow in getting back to me but Im confident it was because they investigated my concern very carefully as they knew everything about it and were able to answer my question quickly without delay. I was happy with the outcome and the way they dealt with it. Toyota has a great way of dealing with customer concerns and especially the way corporate makes you feel like they actually care, not the case with other corporate offices I have dealt with..... Once I spoke with the customer service team from the dealership they also make you feel like they really care and do everything they can to ensure you are happy with the outcome. Im used to getting full out battle ready when I have concerns with companies to get to a reasonable resolution. I do not feel that way with Toyota at this point. I feel they are going to stand by their product and their customer. I recently had some warranty work done on my Prius and all said and done I am happy with the outcome. Everything was fixed without much of a fight lol. I used to be a loyal Hyundai customer until I went with my fiancé to buy a new car from the dealership, I made the mistake of having to leave at the end of the deal before she went back to the finance office to sign all the papers. Well I come home and look over the sales contract and Wth! They totally took advantage of her and the terms I had agreed upon with the salesman was not what was on the contract, by far.... I went back to the salesman and they didnt want this to go further up the chain so they made a halfa** backdoor deal that I just said OK to to get out of there. After that experience I will never buy another Hyundai product again. Actually the reason why I traded my 2012 accent in on the Prius. A choice I am 10000% more happy with along with having much better customer service. My Fiance will also be trading in her Hyundai as soon as shes not so upside down on it never to return to Hyundai again either. You never read much about positive outcomes with complaints because no one wants to take the time to type it out unless they are angry and want to make it known. I want it out there that I had a great experience and will continue to be a loyal Toyota customer
Post a review of the dealership on Yelp.com as well. Although after I did so, the salesguy at my dealer emailed me and bullied me though. Ugh.
Once I had trouble with a local Isuzu dealer on warrenty work because I did not by it from them. I called corporate and was flat out told that the dealer buys the cars from them and would not help me.
Thats the kind of stuff that makes me not even buy anything associated with a company. I'll take a mediacor product with awesome customer support over a great product with horrid customer support and day. Good thing is Toyota makes a great product with wonderful customer support. Even at the corporate level. Win win there!
I hope Toyota Customer Service is great. I have an issue I have been hesitant to share at this point, but I am dealing with my purchasing dealership and Toyota Customer Service. Since Prius Chat has always been a refuge to me? I just don't feel like bringing my "troubles" into the discussion yet. I will if resolution isn't found or offered. I've been quiet on the issue, simply hoping it all works out. But I'm hoping that the rumors of Toyota's great customer support are true.
Like you are talk with the dealership management first. Even go as far as the gm of the dealership. If your still not satisfied email Toyota corporate. I'm confident you will reach a resolution that will satisfy you.
