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2013 Persona Radio / bluetooth / issues

Discussion in 'Gen 3 Prius Audio and Electronics' started by Bermando, Mar 15, 2013.

  1. Bermando

    Bermando Junior Member

    Joined:
    Aug 12, 2009
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    Location:
    USA
    Vehicle:
    2013 Prius
    Model:
    Persona
    Hi All,

    Forgive me if there is another post about this issue but I didn't see one yet. I have a new Persona and I am having issues with the entertainment system. Everything was fine for the first 2 days but now the system keeps restarting itself and it's getting worse. This happens when I have the usb cord plugged into the phone, and also when it's just on bluetooth.

    1) Phone calls. I'll be on the phone and all of a sudden the system restarts itself and it ends my handsfree option. Then once it reboots it connects again. This can happen several times during a 20 minute call.

    2) ipod. I'll be listening to my iphone through the usb (also happens when I stream via Bluetooth) And the system restarts itself.

    Basically the screen goes black, then the toyota logo appears, then it works fine until it restarts itself again.

    Any ideas? Need any more info?
     
    #1 Bermando, Mar 15, 2013
  2. Sfcyclist

    Sfcyclist Senior Member

    Joined:
    Oct 23, 2012
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    Location:
    SF, CA
    Vehicle:
    2013 Prius
    Model:
    Persona
    Just FYI, the Persona has the 6" navi head unit.
     
    #2 Sfcyclist, Mar 20, 2013
  3. Corey Fisher

    Corey Fisher New Member

    Joined:
    Mar 2, 2013
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    Location:
    Ardmore, OK
    Vehicle:
    2013 Prius
    Model:
    Persona
    Same problem. I have a Samsung Galaxy Note II. The car head unit crashes at least once a day, either while on the phone, or streaming music. Crashed once while using Maps as well.
     
    #3 Corey Fisher, May 29, 2013
  4. Sfcyclist

    Sfcyclist Senior Member

    Joined:
    Oct 23, 2012
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    Location:
    SF, CA
    Vehicle:
    2013 Prius
    Model:
    Persona
    Did you check your cable? I had disconnection issues due to the cable.
     
    #4 Sfcyclist, May 29, 2013
  5. bathala

    bathala Member

    Joined:
    Feb 15, 2013
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    Location:
    Area 52
    Vehicle:
    2013 Prius
    Model:
    Persona
    Check your fuse box. May be a loose fuse.
     
    #5 bathala, May 29, 2013
  6. SFR-DSR-44

    SFR-DSR-44 Junior Member

    Joined:
    May 14, 2013
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    Location:
    Milpitas, CA
    Vehicle:
    2013 Prius
    Model:
    Persona
    #6 SFR-DSR-44, May 29, 2013
  7. Jared Jacobs

    Jared Jacobs New Member

    Joined:
    May 29, 2013
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    Location:
    Hagerstown, Maryland
    Vehicle:
    2013 Prius
    Model:
    Persona
    Just bought my 2013 Prius Persona about 4 days ago and I don't have this problem. If I were you I would talk it back to the dealership and get them to check it out.. Maybe a software update could fix it. My version is 2.2.0
     
    #7 Jared Jacobs, May 31, 2013
  8. 14T shelley

    14T shelley Junior Member

    Joined:
    Mar 31, 2013
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    Vehicle:
    2013 Prius
    Model:
    Three
    We have a 13 level 3 and the bluetooth will only connect to the phone on rare occasions. It will lock the phone up so I can't make calls and I don't know when I have an incoming call. Now the radio is freezing up and the only way to make it work is to turn the car off and re-start it. Se my thread under technical and issues.

    Bill
     
    #8 14T shelley, Jun 5, 2013
  9. Deb S

    Deb S New Member

    Joined:
    May 26, 2016
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    Location:
    Washington
    Vehicle:
    2013 Prius
    Model:
    Persona
    I have had my 2013 for 3 full years & have the same issue. I've reported it to the dealership every few thousand miles at oil change time. They completed replaced the unit but it continues. Did anyone ever figure out what to do about this???
     
    #9 Deb S, May 26, 2016
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