Dealer replaced Steering shaft ..failed 2 months later!

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by LUNA95, Mar 24, 2013.

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  1. LUNA95

    LUNA95 Junior Member

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    I took my 2007 Prius to local dealer to have the recall service performed on January 12. At that time they "mistakenly broke something" and had to keep my car 2 days while they made the repair. They stated they replaced the steering extension shaft and 3 bolts. Yesterday while I driving I noticed a loud thump when I turned the steering wheel. No warning lights came on so I continued to drive, luckily I was in a spot where I was only driving about 15 mph. I then had to turn again and heard the noise once again and the steering went out!. Thankfully I was in a spot I could pull over without hitting anything! My husband (who has friends who tow) came and got the car and took it home. Upon taking the tire off, he could clearly see that the steering had stripped out, there are metal shavings. Will the dealer be responsible for fixing this problem? Someone could have been killed if this had happened in a different situation! What is your opinion? Of course we have already contacted the dealer, but since it was on a Saturday afternoon, no-one returned our call, so we are waiting until tomorrow.
     
    #1 LUNA95, Mar 24, 2013
  2. Patrick Wong

    Patrick Wong DIY Enthusiast

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    Yes, as long as your car was not previously in an accident which prompted the steering component failure.
     
    #2 Patrick Wong, Mar 24, 2013
  3. PriusCamper

    PriusCamper Senior Member

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    I'm sure the dealer will take this very seriously...
    But its always good to have a really thorough intention/plan when you have your first conversation with them:

    1) Make clear to the dealer that they failed to make your car safe under the terms of the recall and not only did they not fix the design flaw, they exacerbated the design flaw to the point of catastrophic steering failure while the car was being driven,
    2) You could of been killed,
    3) You've done preliminary research on attorneys and legal issues related to this incident,
    4) Unless the dealer is more than responsive to the damage you'll be filing with NTSB and BBB,
    5) Lost time without a vehicle, need a loaner vehicle.
    6) What's the dealer willing to do to make you happy and why can't they do more than that?
     
    #3 PriusCamper, Mar 24, 2013
  4. JMD

    JMD 2012 Prius 4 Solar Roof

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    What's your life worth?

    Fix the car and trade it in.
     
    #4 JMD, Mar 24, 2013
  5. bisco

    bisco cookie crumbler

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    welcome to priuschat.:eek:
     
    #5 bisco, Mar 24, 2013
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  6. toyotechwv

    toyotechwv Toyota Technician

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    Can you post a picture? The area of the recall is covered by a rubber boot at the steering rack. There would have to be significant damage to the boot for someone to just remove a wheel and see something.

    SPH-D710 ? 2
     
    #6 toyotechwv, Mar 25, 2013
  7. LUNA95

    LUNA95 Junior Member

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    [​IMG]

    Above is a photo of what resulted.
     
    #7 LUNA95, Mar 25, 2013
  8. boppo

    boppo Active Member

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    Not seeing the pic.
     
    #8 boppo, Mar 25, 2013
  9. toyotechwv

    toyotechwv Toyota Technician

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    Ditto

    SPH-D710 ? 2
     
    #9 toyotechwv, Mar 25, 2013
  10. bisco

    bisco cookie crumbler

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    unless what resulted was a red X and the letters IMG.:cool:
     
    #10 bisco, Mar 25, 2013
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  11. LUNA95

    LUNA95 Junior Member

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    Trying again...seeing it on my page?? Is it showing up now? Dealer has picked up car and has since notified me that the part they replaced did fail. They are waiting on "higher" ups to tell them what steps to take.
     
    #11 LUNA95, Mar 26, 2013
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  12. bisco

    bisco cookie crumbler

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    still no luck. glad the dealer admitted it, thank God you weren't killed!
     
    #12 bisco, Mar 26, 2013
  13. LUNA95

    LUNA95 Junior Member

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    I'll try again when my son comes over..I am not too good with computer pictures lol. But that you, yes it was a blessing that nothing bad happened!
     
    #13 LUNA95, Mar 26, 2013
  14. maestro8

    maestro8 Nouveau Member

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    could of, should of, would of

    The English language is dying a slow death by your hands. Why do you sit idly as this happens? ;)
     
    #14 maestro8, Mar 26, 2013
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  15. PriusCamper

    PriusCamper Senior Member

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    I'd love to know the specific grammatical/english language concern you're referencing? Is it use of passive tense? Or is it an issue of punctuation? Because lists are not confined to rules that much when it comes to punctuation?
     
    #15 PriusCamper, Mar 27, 2013
  16. maestro8

    maestro8 Nouveau Member

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    Just click the link I posted. The phrase "could of been" is not proper English.
     
    #16 maestro8, Mar 27, 2013
  17. uart

    uart Senior Member

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    No, the link in your image points to **your** livemail received files. For obvious reasons we can't access those files (unless you want to give everyone here your livemail account details and password! Ok I thought not. :) ).

    So please just click the "upload" button when you're replying and it will host the photo here, so that everyone can see it.
     
    #17 uart, Mar 27, 2013
  18. PriusCamper

    PriusCamper Senior Member

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    Yes... I see... Interesting trivial language rule... It "would of" been an important rule if the language wasn't almost already dead.

    :) sux bein u, dosnt it? :)
     
    #18 PriusCamper, Mar 27, 2013
  19. maestro8

    maestro8 Nouveau Member

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    I'll humor you here. If English is almost dead, what will be its replacement?
     
    #19 maestro8, Mar 27, 2013
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  20. PriusCamper

    PriusCamper Senior Member

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    OMG, like U do not know wat englis replace w/ CERISLY??? <3 it!!! &I cry 4u tu ;'-) LOL -->ROTFL
     
    #20 PriusCamper, Mar 27, 2013
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