I contacted their "customer experience" center regarding the issue where Entune automatically starts playing my phone's music over Bluetooth every time I turn on the car. That was last month, and I haven't received any reply. But this survey is just too funny. (When I clicked "next", I got a grey page with just the following text: So, basically they don't care if you haven't gotten any response at all. They only want to know how many Toyota employees responded to your question! What a worthless survey, and I still await their response
Soylent, they care that you didn't get a response, they care enough to throw out your survey response because it would lower the score in their self run customer satisfaction survey.
Lol exactly... here I thought, "oh good, I'll tell them I never got a response and maybe now they will respond! Oh... wait, nope." "How great are we?? Huh? Aren't we awesome? Choose one answer: 1. Really awesome, 2. Yes, 3. Amazing, 4. Cancel survey"
That sounds pretty typical for Toyota. When I had my first experience with my local dealer's service department for my first 5k miles maintenance service everything went very smoothly and I was quite satisfied. A few days later I received a survey from Toyota asking my opinion of my service visit. The second time I went they installed the wrong 5W30 oil which I caught on the service report and had them change to the correct 0W20 and let me watch. When I got home and checked my tire pressure they were all at 50 psi with a max sidewall pressure of 44 psi. I had a few choice words with the Service Manager after this but he assured me that their was no way that their technicians could have possibly inflated my tires to 50 psi ! I never saw a survey for this visit where I could let Toyota know about a poor service vist PS - I also broke a breaker bar the next time I tried to loosen a tire lug nut
Toyota dealers or any other dealer carefully controlling the surveys is just one more example of "Management get's the behavior that it rewards, whether they intended to reward that behavior or not."
