Good dealer experience in New England

After having a pretty bad experience with Balise Toyota in Springfield, MA on my 2005 Prius, I thought I would share the highly contrasting and very positive experience I had with Toyota of Keene, in Keene NH.

WOW is all I can say - what a difference. Highly recommend them.

1) Was called about an 06, Driftwood #7 - with no waiting list (exactly what I wanted) - with no pushing of 05 models (which alot of other dealerships did even though I specifically requetsed only info on 05's

2) Agreed to keep the car "on hold" even without a deposit - for a day - in order for me to figure out stuff on my end and give them a yes-no after.

3) Got it at MSRP - with no additional silly options that others wanted to add (glas breakage sensor, lockable wheel nuts and other stuff adding 600 or so)

4) Briana (The rep I dealt with) - drove ~1 hour to meet me more than half-way to make it easier for me (since its in NH and I am in MA I would have needed to do 2 trips up - 1-to purchase car and get paper work so that I could get plates 2-to pick up the car once I had the plates) - this saved me at least 2 hours (i had to drive only 30 minutes to meet her)

5) Got a follow up call 2 days after purchase asking if everything was ok and car was working fine.

6) Dealer fees were a little lower then at others 149 vs. the what seemed to be common 200 USD dealer documentation fees.

Of course aside from all that totally LOVE the 06 Driftwood #7 Prius!

- Love the built in Navigation (I do also have Nav on my PDA - but this is SO much better, no more pre-loading maps prior to trip, barely hearing the voice, turning music down, squinting to see the screen etc.)

- Love voice activation

- Love the color!


Best,
TDD

 

You're going to LOVE it!

We have the 05 Silver as well (family car) - and I like the Driftwood color so much more! Love the tan interior as well