Plug-in dropping calls

Discussion in 'Gen 1 Prius Plug-in 2012-2015' started by HybridAnne, Jul 6, 2012.

  1. HybridAnne

    HybridAnne New Member

    Joined:
    Jul 6, 2012
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    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    My otherwise delightful Prius Plug-in drops my phone calls every few minutes. I'm having the same problem with 2 different phones (one of which worked perfectly with my old, also delightful, 2007 Prius). Any suggestions?
     
  2. Three60guy

    Three60guy -->All around guy<-- (360 = round) get it?

    Joined:
    May 20, 2005
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    Location:
    Racine, Wisconsin
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    Let's do some isolation techniques.

    First, are both phones using the same carrier? Verizon/AT&T etc?
    Second, are you having to pair the phone over and over?
    Third, are you in the same territory you were having no problems or somewhere new?
    What is your phone? Smartphone?
    Are you dialing from the Prius or the phone?
    If you have a Smartphone do other applications quit unexpectedly?
    Where is your phone physically located in the Prius Plug-in when you are having this problem?

    The idea of these questions is to try to isolate what the source of your problem is.

    Cheers