Entune not connecting...

There is a New England area wide outage on Verizon, I have a case opened with Toyota, mine worked until Sunday, April 29th, and has not worked since. BTW, a test call will work, the voice and data are 2 separate issues.

 

For anyone in the New England area, Toyota has diagnosed the remote app entune issue, and it turns out to be an issue with Verizon (surprise, surprise).

Verizon is deploying a fix overnight tonight, and the apps should start working shortly.

I have an email from the case I opened which has all of the gory details, if anyone cares.

All I know is my remote charge management, charging email notifications, vehicle locator, etc hasn't worked since Sunday April 29th, if it starts working on Thursday, thats a 19 day outage.
-------------------------------------------------------------------------------------------------------------
Email on my Toyota Entune case below:

It seems like the issue will soon be resolved....I received the update below around right after my lunch. We use test the fix on one of our vehicles and we will get back to all customers to confirm the fix is effective and customer to try ther services again.

Thanks so much  again for all of your patience !!

Regards,

pc


-------------------------------------------------------------------------------------------------------------

Verizon was able to accomodate our request to expedite resolution on this issue.  The fix will be deployed tomorrowing night (Wednesday 5/16) during off-peak business hours (overnight).  Toyota will conduct internal validation/testing immediately following the deployment.  

On Thursday morning, we will also confirm that data services have been restored for one of the originally impacted customers in the NorthEast.  We will need to identify a test subject (one of the impacted Gen One or EV vehicles) and facilitate this test with Agero's Wireless Account Management Team the morning of the 17th.  

Following this confirmation, I will provide notification to this email distribution once we have validated that the test subject's services have been restored.  The respective teams (CEC and PQSS) can then begin to contact customers and dealers associated to open tickets to have the remaining customer base confirm services.........
-------------------------------------------------------------------------------------------------------------

 

I wondering..... who will be the ginea pig???????

 

Probably me, since I opened the case. Can't get any worse, since it doesn't work at all now.

 

ThatTallGuy, I'm in Massachusetts, no "new" in MA, but plenty of taxes!

I expect Percy to call/email me in the morning, hopefully I'll have good news for him, and yes, PC is the same person. I actually had Toyota's data vendor call me to do a "trace" while I was trying to connect, to diagnose the problem.

This is only affecting Advanced PiP owners, in the NorthEast who are trying to use the Entune remote management... I guess we now know there are about 4 of us

 

You need to "opt in" to the Toyota like data collection program. It defaulted to "None" the first and second time i filled it out. Honestly it's a bit confusing. I'm suprised more people haven't had problems.

Also I set it all up on my Spam email and it worked for a few days, then the dealership set it up on the email they had on file as a courtousy not realizing i had already set it up. This over wrote my account which Toyota auto fixed, but it un-opted me in to the data collection program and I lost my access until I reselected to opt in and also re-input in the key from the paperwork.


Sorry about the big pics i'm at home and it's my gaming rig (Duel Monitor), shameless plug to my 6 month old Daughter though.

 

Thanks totmacher, we've been through the setup multiple times, this is an actual low level communication issue in the Northeast on Verizon's network, a fix is being deployed overnight tonight, hopefully. Mine was working until April 29th, and nothing was changed on the account, apparently Verizon made some change though.

 

I started receiving charging status messages this morning from entune, and the iPhone app is also now working, Toyota and Verizon have solved the entune connection problems or me anyway, and we can probably assume for the other users in the Northeast as well.

 

Entune, at least on the Basic model, is a wretched disappointment. It's not merely bad, it's really most sincerely bad, and when compared to what smartphone apps can do, there's no excuse. They need a mobile app model, plain and simple.

On a positive note, they did a great job with audio playback. All sources -- USB, Bluetooth, iPod, satellite radio, AM/FM -- work very well. My only complaints are that the USB interface doesn't supply 1A iPhone charging, and they don't provide a way to seek through an audio file. But I plugged in a 32 GB USB stick full of music, and it scanned through it so that it can rapidly display the music by Album/Artist/Song, it displays the cover art, and it's very fast. So I'm overall very happy with the system, even though Entune is a joke.

 

Rebound we are talking about the remote apps on the Advanced model, email notification of charging events, remote climate control and vehicle locator, all of those use the Safety Connect data link to function, and there was an outage in the Northeast from April 29th until this morning, it's taken almost 3 weeks to resolve.