Online ordered options don't match sticker? Just me?

All my options ordered online when I placed my pre-order showed on the window sticker and the price matched exactly the price shown on my order confirmation. Pull a copy of your order and go back to the dealer, he owes you everything on that order.

 

Hmm that doesn't sound right at all. While it seems that some people got screwed by having their sticker price raised through options, you got options subtracted YET they still want to charge you the price WITH options. I would go back to the original completed online order from back in November and raise the issue with their sales department.

 

not sure what you mean by online/dealer/delivered prices? the price before taxes etc. should be the online contract including delivery price. if that has the options listed, with the prices, you should have received them.

 

Sorry what I actually meant is the dealer confirmation. After the original order, the dealer should have emailed you a confirmation of agreed on price - at least my dealer did.

 

Maybe the dealer is trying to give you a different vehicle having either sold yours to someone else or to give you one someone else didn't pick up.

 

i'm still confused, let us know how it pans out. all the best!

 

We picked up our Base PIP last Saturday here in Rochester, NY. We had ordered 3 options - carpet floor mats, paint protection and rear bumper applique. The car came through with only the floor mats. We had been contacted by Toyota (not the dealer) about the paint protection not being as advertised. I thought Toyota had somehow deleted both items. I contacted Toyota care. They eventually told me the dealer cancelled the two missing items. The dealer claims they never changed the order and I believe them - they had no clue what was going on until the car was delivered.

We were not charged for the missing items - the dealer adjusted the contract to match the car and the window sticker. But the dealer is installing the rear bumper applique at no charge to us to make up for the mess up.

I would guess Toyota somehow either has a problem with their order processing or they did some car swapping at the port (Newark) and messed up. And they blame the poor, ignorant dealership.

For what it is worth, you aren't alone.

 

There was an issue with the paint protection where the description online indicated it covered the hood and fender, but in reality only covered the hood. Because of the discrepancy, Toyota cancelled the paint protection on all orders. Perhaps other options were deleted accidentally as part of that?

 

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Me! Online, I ordered - rear bumper applique, wheel locks, door edge guards, cargo net, paint protection film, and floor/trunk mats - at a confirmed price, and I completed the paperwork/financing at the confirmed price before the car arrived at the dealership.... Once the car arrived, the door edge guards were missing, and I indicated so with my dealer - I thought that perhaps door edge guards were to be applied by the dealer and not at the factory...

It wasn't until a few days later that I noticed that "door edge guards" was missing from the sticker, and that the price on the sticker was $109 less (the cost of the door edge guards) than my confirmed price.

I'll head to my dealer this weekend to sort out how to obtain a refund. In any event, I'm actually glad the car didn't come with door edge guards, I've now seen some in person, and to me they seem quite bulky - though I'm sure they do a great job of protecting those door edges!

:high5:Oh what a feeling!:high5:
2012 PIP - standard trim, classic silver metallic

 

Yes, when you receive the net, it comes with the little washer/hooks. You unscrew the side panel screws (near the groove where the tonneau cover locks in), then screw it back in with the washer/hook in place for each side. That gives you the top 2 hooks for the cargo net.

Keep in mind though, with the cargo net in place, it kind of makes opening and closing the charging cable/EVSE storage door difficult.

 

On this link you can find a post by Erica (Prius Team) that has info about the paint protection accessory -
http://priuschat.com/forums/toyota-prius-plug-in/101084-prius-plug-in-updates-18.html

 

Pip310,
I have the cargo net and find it quite handy for keeping small items from rolling around the hatch area. However, as Tracksyde points out, it is in the way if you need access to the charger storage frequently. I don't have that problem, because unlike many PiP owners, I don't take the charger with me. I charge at home at night, and so far haven't found any need to do so elsewhere.
My daughter just ordered one for her 2011 Prius. If I had realized how easy it would have been to install the net, I would have waited and got a lower price at the parts counter or at the PC Store.