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Roadside Assistance

Discussion in 'Prius v Main Forum' started by rcturner, Feb 24, 2012.

  1. rcturner

    rcturner Junior Member

    Joined:
    Feb 19, 2012
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    Location:
    Minnesota
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    I just purchased a "V" last Friday. One of the things that I could not find in the documentation provided by the dealer or in the manuals was the phone number for roadside assistance. I called Toyota this AM and the representative told me the correct number is 800-297 0486. He said you could also call customer care but, this is the direct number.

    So far, I am very impressed with the "V". It is my first Prius and I think I am going to like it a great deal.
     
    #1 rcturner, Feb 24, 2012
  2. pwlcheng

    pwlcheng Junior Member

    Joined:
    Apr 16, 2008
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    Location:
    Tampa, FL
    Vehicle:
    2012 Prius
    Model:
    Three
    I got a key tag with my 2012 Prius showing -

    Roadside Assistance
    Toyota Care - First 2 years/25K miles - 1 (800) 444-4195
    ToyoGuard - After 2 years/25K miles - 1 (800) 528-2054
     
    #2 pwlcheng, Feb 24, 2012
  3. M8s

    M8s Retired and Lovin' It

    Joined:
    Sep 11, 2008
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    Location:
    Colorado and Arizona
    Vehicle:
    Other Hybrid
    Model:
    Limited
    Do they all come with Roadside Assistance? I have a v5 without ATP.

    I wonder if a dealer can supply me with some key tags.
     
    #3 M8s, Feb 24, 2012
  4. Wanderer

    Wanderer Hybrid neophyte

    Joined:
    Feb 15, 2012
    366
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    Location:
    Cold country
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    Roadside was mentioned to me during the key insurance part of the finance office. I now have 3 to choose from. Your car insurance may offer it for a nominal fee. Ours is free with having the insurance. W
     
    #4 Wanderer, Feb 24, 2012
  5. pwlcheng

    pwlcheng Junior Member

    Joined:
    Apr 16, 2008
    15
    7
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    Location:
    Tampa, FL
    Vehicle:
    2012 Prius
    Model:
    Three
    All new 2012 Prius comes with 2 years/25K miles Toyota Care with Roadside Assistance
    (www toyota com/toyota-care/)
    (www toyota com/owners/web/pages/parts-service/toyota-care)
     
    #5 pwlcheng, Feb 24, 2012
  6. Keiichi

    Keiichi Active Member

    Joined:
    Feb 1, 2012
    808
    79
    2
    Location:
    Goleta
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    When you get your car, you should have 2 smart key remotes and one of them should have the key tag mentioned in your manual. Be sure to keep that in a safe place. :) It's small and hard to believe it is important, but it is.
     
    #6 Keiichi, Feb 24, 2012
  7. pwlcheng

    pwlcheng Junior Member

    Joined:
    Apr 16, 2008
    15
    7
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    Location:
    Tampa, FL
    Vehicle:
    2012 Prius
    Model:
    Three
    That is the Key Number Plate which is a tiny metal plate and have the ID number of your smart key.
    The one that I have besides the metal Key Number Plate is a plastic one and it has the roadside assistance info and phone number on it.
    Too bad I'm not able to post pictures yet, I shall post one later when I can so you know what it looks like.
     
    #7 pwlcheng, Feb 25, 2012
  8. pwlcheng

    pwlcheng Junior Member

    Joined:
    Apr 16, 2008
    15
    7
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    Location:
    Tampa, FL
    Vehicle:
    2012 Prius
    Model:
    Three
    The metal Key Number Plate is important if you lost your keys, your dealership needs your Key Number to have replacement keys made that will match your vehicle.
     
    #8 pwlcheng, Feb 25, 2012
  9. pwlcheng

    pwlcheng Junior Member

    Joined:
    Apr 16, 2008
    15
    7
    0
    Location:
    Tampa, FL
    Vehicle:
    2012 Prius
    Model:
    Three
    Okay, now I have 5 posts, let me try to post the picture of my Roadside Assistance key tag which is a tiny 1.75" x 1" plastic

    [​IMG]
     
    #9 pwlcheng, Feb 25, 2012
  10. M8s

    M8s Retired and Lovin' It

    Joined:
    Sep 11, 2008
    614
    113
    33
    Location:
    Colorado and Arizona
    Vehicle:
    Other Hybrid
    Model:
    Limited
    Thanks for posting that. I'll take a copy to my local Toyota dealer and see if I can get some key tags. (We find ourselves driving a lot more since we got the vee and have already planned a summer driving trip of over 3k miles).
     
    #10 M8s, Feb 25, 2012
  11. Keiichi

    Keiichi Active Member

    Joined:
    Feb 1, 2012
    808
    79
    2
    Location:
    Goleta
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    Never saw the plastic tag there for the road side assistance with the stuff I was given.
     
    #11 Keiichi, Feb 25, 2012
  12. JACoH

    JACoH Enjoying the mileage

    Joined:
    Oct 11, 2009
    193
    40
    0
    Location:
    Oregon
    Vehicle:
    2012 Prius v wagon
    Model:
    Two
    All my documentation and tags came in the mail about a month after purchase.
     
    #12 JACoH, Feb 25, 2012
  13. GaryP.

    GaryP. Junior Member

    Joined:
    Feb 19, 2012
    9
    27
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    Location:
    Tri-Cities, WA
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    I immediately put the 5 digit code from the metal key tag in LastPass (my password vault) along with the VIN, etc. I know I will never find that little metal tab but I will always have my password vault.
     
    #13 GaryP., Mar 1, 2012
  14. Mike500

    Mike500 Senior Member

    Joined:
    Mar 1, 2012
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    Vehicle:
    2012 Prius v wagon
    Model:
    Two
    I wrote metal tage key number on the back of the business card that my salesman gave me and keep it in my wallet.

    When I go for my first 5,000 mile service, I'll get a business card from my dealer Service manager and do the same, as well as writing the "800" road service numbers and placing the card in my wallet.
     
    #14 Mike500, Mar 2, 2012
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