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Safety Connect Volume

Discussion in 'Prius v Audio and Electronics' started by Vinoh, Nov 17, 2011.

  1. Vinoh

    Vinoh Junior Member

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    San Jose, CA
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    Just got my Prius v with AT and tried Safety Connect to make sure it is working properly. It connected fine and I was able to talk to the operator. However, the volume was so low I could barely hear him or the automated announcements even when he tried speaking loudly. The car was completely quiet during the test so I don't don't think I would be able to hear anything during a real emergency. I tried the test again in case it was a glitch and the second operator, who was just as quiet, told me the volume is factory set.

    Has anyone else tried it? I guess I'll get it checked out at my first service if not before.

    Thanks.

    --Dave
     
    #1 Vinoh, Nov 17, 2011
  2. MIKEBRUBAKER

    MIKEBRUBAKER New Member

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    Hello Dave, also just took delivery of my 2012 prius v and accidentily hit the sos button while trying to open the shades to the moon roof and also could not hear her speaking because the volume was very low, called 800-431-4331 and they said to take it back to dealer. Thank you Mike Brubaker
     
    #2 MIKEBRUBAKER, Jan 5, 2012
  3. Vinoh

    Vinoh Junior Member

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    I just got my car back from the 5k service. They verified that the volume was very low and spent hours researching it with Toyota. Turns out that Toyota is aware of the problem and should be issuing a fix in a couple of months or so.

    --Dave
     
    #3 Vinoh, Feb 29, 2012
  4. DAVEJAN

    DAVEJAN Junior Member

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    V
    Same here. Toyota opened an incident report. This is a very bad problem because when I called via SOS button I could barely hear the operator asking was this an emergency. I spoke loudly and asked the operator to speak loudly. I could then just hear. In an emergency I doubt you would be able to hear the operator. David
     
    #4 DAVEJAN, Apr 16, 2012
    1 person likes this.
  5. DAVEJAN

    DAVEJAN Junior Member

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    I might suggest that everyone call the 800-431-4331 number and get an incident number. This might cause Toyota to escalate the fix effort. David.
     
    #5 DAVEJAN, Apr 16, 2012
    1 person likes this.
  6. hoffmanbf

    hoffmanbf New Member

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    Five
    I'm a newbie here, but just to let you know - as of 5.24.2012 - Safety Connect volume problems are not fixed. I did have an emergency and was dumbfounded when I heard the operator say something about a dog in an alley. - Had to call AAA instead. And I was stuck on the left hand shoulder in rush our traffic on Interstate.
     
    #6 hoffmanbf, May 25, 2012
  7. hoffmanbf

    hoffmanbf New Member

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    Five
    As of 5.24.2012 - not yet fixed. Found out the hard way. OUCH!!!
     
    #7 hoffmanbf, May 25, 2012
  8. Vinoh

    Vinoh Junior Member

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    Five
    Just had my car in yesterday for the 10k service yesterday and they also confirmed there is no TSB yet. I must say that Toyota seems remarkably unconcerned given that this is a lawsuit just waiting to happen!
     
    #8 Vinoh, May 25, 2012
  9. Vinoh

    Vinoh Junior Member

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    Five
    I finally have good news to report! A TSB for the Safety Connect volume problem was issued this week and I just got home from having it installed. The installation took all day. The technician said the instructions were 30 pages long and I think they had to remove a seat for part of it! I tried it when I got home and it works great. Not only is the volume plenty loud enough to hear even if there was noise around, it seems that the voice was coming through the main speakers now, instead of the little speaker by the button. Very clear and easy to understand, like a phone call.
     
    #9 Vinoh, Nov 15, 2012
  10. plsinger

    plsinger Junior Member

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    Five
    Does anyone have the TSB number for the Safety Connect volume fix ?
     
    #10 plsinger, Nov 27, 2012
  11. Vinoh

    Vinoh Junior Member

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    Five
    TSB-0221-12 (Wire harness for Safety Connect) is what was written on my repair order.

    --Dave
     
    #11 Vinoh, Nov 27, 2012
    ZPriusV5 likes this.
  12. plsinger

    plsinger Junior Member

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    Thanks !
     
    #12 plsinger, Nov 28, 2012
  13. plsinger

    plsinger Junior Member

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    Vehicle:
    2012 Prius v wagon
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    Five
    After two days at the dealer....they ordered the wrong part....my Safety Connect is fixed!!!
    The audio now comes from the right door speaker and is very audible.
    I suggest you all have this done.....
     
    #13 plsinger, Jan 24, 2013
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