1. Attachments are working again! Check out this thread for more details and to report any other bugs.

rattling sound from driver's door

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by kempos, Jun 17, 2011.

  1. kempos

    kempos Junior Member

    Joined:
    Jun 17, 2011
    9
    0
    0


    I can hear rattling coming from the driver's door at low speeds on uneven roads.
    At higher speeds there are no noises, it only happens at speeds of up to 50 km/hour.

    I removed the door panel and there are no loose parts.

    It sounds like a loose screw.

    I also think this is not the case when the window is open.

    My car is just 30 days old :(

    Any help would be greatly appreciated.
     
  2. Paradox

    Paradox Prius Enthusiast / Moderator
    Staff Member

    Joined:
    Sep 22, 2005
    29,110
    8,591
    201
    Location:
    USA
    Vehicle:
    2014 Prius v wagon
    Model:
    Five
    Make sure nothing is in the doors storage holder. I know its obvious, but have to mention it. You said you found nothing when removing the panel. It's 30 days old and under warranty so bring it into the dealership. Make sure it is in fact coming from the door though to save yourself the trip. Make sure it isn't the dash or center console (or maybe the passenger seat) which some have experienced rattles from. I have, but when the weather is cold, once it warms up no rattles at all.
     
  3. kempos

    kempos Junior Member

    Joined:
    Jun 17, 2011
    9
    0
    0
    Well, the door storage holder is empty. I am quite sure the dealer will use the usual excuse "we can hear it". I am quite sure it comes from the middle of the door panel. Can it have something to do with the windows mounts?
     
  4. xs650

    xs650 Senior Member

    Joined:
    Jul 2, 2010
    4,539
    1,433
    9
    Location:
    Northern California
    Vehicle:
    2010 Prius
    Model:
    II
    If you can get it to rattle reliably, take the service adviser for a ride (or let them drive) so they can hear it while you are in the car with them. I'm not a great fan of dealer service departments but sometimes they legitimately can't fix a problem because they can't duplicate it while trouble shooting. If you can demonstrate the problem and show them how to duplicate it, then it's to your advantage.

    Be sure they write down the conditions needed to make it rattle so the shop guy can also duplicate it when he is trying to fix it.
     
  5. Paradox

    Paradox Prius Enthusiast / Moderator
    Staff Member

    Joined:
    Sep 22, 2005
    29,110
    8,591
    201
    Location:
    USA
    Vehicle:
    2014 Prius v wagon
    Model:
    Five
    Yeah I agree, still take it in to the dealer and know of a way or road closeby which you can have the car make the sound. It is simply too new IMO to be pulling it apart yourself trying to find and fix the noise yourself.
     
  6. wjtracy

    wjtracy Senior Member

    Joined:
    Sep 19, 2006
    11,341
    3,596
    1
    Location:
    Northern VA (NoVA)
    Vehicle:
    Other Hybrid
    Model:
    N/A
    Gen-II I have a rattle near front door.
    It is due to small plastic panel under the small forward window. Never tried to fix it.
     
  7. phoenixgreg

    phoenixgreg Senior member

    Joined:
    Apr 7, 2010
    1,157
    290
    66
    Location:
    Phoenix
    Vehicle:
    2010 Prius
    Model:
    II
    I call this the "velvet hammer" test. Open your driver's door and make a fist. Now with the part of your fist where your small finger is, tap (as if to hammer) gently over the top curved area of the inner plastic door panel. Move gradually from the rear-most area towards the front. Do you hear a rattle? If so, try tucking gray felt tape between the black rubber seal against the window and where the plastic door panel ends. I had to split the felt in half with a scissors as it was too wide. It will stay in the void without adhesive. If this noise is more of a ticking, it could be the plastics abrading against joined surfaces, but you said it was an actual "rattle".

    If you don't get a rattle along the top, repeat the velvet hammer tests along the sides and lower edges of the door panel to see if you can locate a rattle. This could help you when you bring it to the dealer if you can demonstrate it. I had something similar and found foam-tape weather seal worked in some of the voids along the bottom of the door to stop rattles from there. Apparently you've already had the door panel off so you know what I'm referring to. Good luck. BTW, I found this to be a problem with ALL of my doors.
     
  8. unkprius

    unkprius Member

    Joined:
    Oct 20, 2010
    152
    18
    0
    Location:
    Texas
    Vehicle:
    2011 Prius
    Model:
    Three
    On the backside of the inside door panel are small plastic 'pegs' that stick out towards the metal. As said above tap gently around the outer perimeter of the door, expecially near the slot where you can pull the panel off. Mine had one that was a hair away from the metal, and when the panel was tapped(or bumps hit), it hit the metal. A felt sticky underneath fixed it, only 1/2" from edge of panel.
     
  9. katiesdad7

    katiesdad7 Member

    Joined:
    Feb 18, 2011
    172
    25
    0
    Location:
    Stuart, FL
    Vehicle:
    2011 Prius
    Model:
    Three
    I had a similar noise but it came from the back door. Idid take the tech on a test ride twice and he heard it both times. He fixed it the first time and it came back. He fixed it again and now its back again. He said it was 2 metal clips that come loose. He replaced them twice. I have no idea what he will do the next time.

    For the record, the Prius is a rattle trap. But my dealer is slowly but surely getting them out.
     
  10. kempos

    kempos Junior Member

    Joined:
    Jun 17, 2011
    9
    0
    0
    Well, it is not a door panel as when I removed it and took a car for a ride the noise was still there.

    My next guess it the lock. The noise comes from that area and if the door is not properly closed the noise is not there.

    I will try to verify it this weekend.

    what surprises me though is that the the noise goes away at highways speed. It makes me think it might be the window as the pressure of air at higher speeds might push the window and stop the noise.

    I did not have time to take it to the dealer and it is not that annoying as it happens only at low speeds.

    However, it would be interesting to hear if others have/had similar problems.

    Thanks
     
  11. phoenixgreg

    phoenixgreg Senior member

    Joined:
    Apr 7, 2010
    1,157
    290
    66
    Location:
    Phoenix
    Vehicle:
    2010 Prius
    Model:
    II
    Kempos, welcome to the "rattle chasers club"! I had that noise too did several tests to figure it out. So you've already driven your car with the panel off. You may have noticed the plastic barrier is put on with black goop. Be careful if you decide to peal that back as the stuff gets everywhere and can stain.

    Have you heard the noise and then moved around the loose door latch release and lock assembly which is on 2 cables? If you can change or stop the rattle, then you have identified the source. If you can't modify or eliminate the noise after that process, it is most likely something else. But if you can stop the noise by doing that, what I did was use duck tape and taped the cables to a structural area between the upper and lower "openings" inside the door frame. Then I replaced the plastic film. I needed to open the slit a bit more by cutting the plastic to allow the latch assembly to pass thru it, if I recall.

    If this is not the source of your noise, could it be something left inside the bottom of the door during assembly? Are you sure it's not in the "B" pillar where the seat belt retractor is located? Have you ruled out the overhead assist handles both front and rear? Good luck - I feel your pain and disappointment.
     
  12. kempos

    kempos Junior Member

    Joined:
    Jun 17, 2011
    9
    0
    0
    Well, the noise comes from the back of the door and I think when I slightly open the door it goes away (I should rather say, if the door is not properly closed).

    I am quite sure it is the lock but on the other hand, are there any loose parts in the lock itself that could cause the rattling noise?

    Another thing that adds to my confusion is that the noise goes away when I drive over 50 km/h.

    It is there when I drive on uneven roads at about 25 - 40 km/h. this would suggest that the cause is exposed to air pressure. with higher speeds it is pushed by the air and stops rattling.

    Maybe it is the window then? I will try to get it fixed by my dealer but I am afraid they will not hear it.

    Thanks for all your help,
     
  13. kempos

    kempos Junior Member

    Joined:
    Jun 17, 2011
    9
    0
    0
    Just one more quick question - if my dealer is unable to fix it for me, and I decide to remove the plastic which is glued to the door by this black "glue" will I lose the warranty if let's say my window breaks?

    Thanks
     
  14. phoenixgreg

    phoenixgreg Senior member

    Joined:
    Apr 7, 2010
    1,157
    290
    66
    Location:
    Phoenix
    Vehicle:
    2010 Prius
    Model:
    II
    By removing the membrane, you should not void any warranties. If you are careful, it can be re-attached with the same goop but be careful as it can stain and it will get on your hands.

    Have you tried spraying a silicon lubricant into the latch mechanism from outside the door? Also, spray some lubricant on the silver latch loop on the "B" pillar to make sure something isn't rubbing to make a noise.
     
  15. antiglare

    antiglare Member

    Joined:
    Nov 20, 2011
    79
    57
    0
    Location:
    SF Bay Area, CA
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    I am wondering whether you've been able to take care of the window door rattle in your Prius? I have a 2011 Prius with a rattle similar to what you've described: a "loose screw" rattle sound in the door when the windows is fully up, but completely quiet with the windows even just a smidge lowered.


    Thanks :)