TOYOTA OWNERS website removed dealer service entries?

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by 2009Prius, Apr 28, 2011.

  1. 2009Prius

    2009Prius A Wimpy DIYer

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    Has anyone been keeping track of his/her service record at the TOYOTA OWNERS
    Toyota Owners - Official Toyota Owners Website
    website?

    I just found that all the service records for my car entered by Toyota dealers on that site have disappeared. Records entered by myself are still there.
     
    #1 2009Prius, Apr 28, 2011
  2. tomlouie

    tomlouie Member

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    I do, and the records all seem there (dealer entered). Maybe a temporary glitch in their DB?
     
    #2 tomlouie, Apr 28, 2011
  3. Hal W

    Hal W New Member

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    Privacy act? Hal
     
    #3 Hal W, Apr 28, 2011
  4. Ryanpl

    Ryanpl Active Member

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    There was a couple of weeks where the dealer entries disapeared but they reappeared.
     
    #4 Ryanpl, Apr 28, 2011
  5. firepa63

    firepa63 Former Prius Owner

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    All of my service info is still there...
     
    #5 firepa63, Apr 28, 2011
  6. DaYooper

    DaYooper Member

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    Sout of da UP eh!
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    2011 Prius
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    All my stuff is still there, service and repairs.
     
    #6 DaYooper, Apr 28, 2011
  7. Hal W

    Hal W New Member

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    Yes, but only you can see it and that is probably the way it should be? Hal
     
    #7 Hal W, Apr 28, 2011
  8. Mendel Leisk

    Mendel Leisk Senior Member

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    I registered on that site, and tried entering a few things, basically because the Canadian counterpart site does not allow owners to enter services. It seemed to work, but everytime I exitted and re-logged in everything, vehicle, services, was gone. So: I haven't been able to get anything to stick.

    Just a quible, the ~15 character limits for entries is a bit of a pita: most of my time was trying to figure out an intelligible entry within that limit.
     
    #8 Mendel Leisk, Apr 28, 2011
  9. jdcollins5

    jdcollins5 Senior Member

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    I just checked mine and all of my service history is still there. I did notice that they have updated their website since the last time that I visited.
     
    #9 jdcollins5, Apr 28, 2011
  10. FirstFlight

    FirstFlight Member

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    That's strange, I had the opposite happen to me. All of my dealer service records were there but the ones I entered were gone! They were there for about a month and then poof! Glad I had a hard copy so I just put them back on there.
     
    #10 FirstFlight, Apr 28, 2011
  11. 2009Prius

    2009Prius A Wimpy DIYer

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    Update: I got an e-mail from Toyota saying:
    I have sent a follow up e-mail and am waiting for reply.
     
    #11 2009Prius, Apr 29, 2011
  12. KK6PD

    KK6PD _ . _ . / _ _ . _

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    Well, as of 11:45am, today, I cannot get in. I keep getting system crash errors, theirs, not mine!

    I hope they "did not fix it" ,it worked just fine the way it was!!
     
    #12 KK6PD, Apr 29, 2011
  13. 2009Prius

    2009Prius A Wimpy DIYer

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    Just got an e-mail back from Toyota:
    This is sad as the policy will make it less convenient to track warranty related complaints - for example if some problem came up before the warranty expires and the customer complains to the dealer but it is only diagnosed to be a real problem (as opposed to something like "the noise is absolutely normal") at a later time after the warranty has expired.
     
    #13 2009Prius, Apr 29, 2011
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