About to cry ... '05 Prius battery died ...

How much of that is battery cost versus shop time? Yeesh. Re-enforces my plan to never cross the dealer's threshold again.

 

I know it doesn't help...but I really don't like your dealership. $300 to replace your 12 volt plus charging you another $250 to simply run diagnostics...seems ridiculous. It shouldn't cost you $550 to simply change your 12 volt battery and see if it helps. If they have already said that it was the traction battery, I'd be very suprised if they ran diagnostics and then admitted..."hey...all it was just the 12volt all along"....makes them look bad. I think you've gotten good advice...but moving forward do you have other dealership service options? Even if this all works out...your experience with this dealership would leave me looking for another option.

 

Agreed, this dealership's behavior is the reason why a lot of folks have negatvie opinions about dealerships in general.

 

New Prius owner here - have been following this thread. I figured my only option for service would be my local Toyota dealership. Is this not correct? How do you go about finding local shops that are familiar with hybrids? Hopefully I won't need service for a little while, but am now a little dealer-shy after reading this thread.

 

There are 15 Toyota Dealerships within 35 miles of Quantico, VA (My nearest dealer is 35 miles away)

Toyota Dealer Locator Search - Find Toyota Dealer


If it was me I would try different dealers until I found one I was much less unhappy with. Then I would check For Independent Mechanics nearby as well.

http://www.cartalk.com/content/mechx/find.html

 

I concur. I go to a Toyota dealer in San Jose, CA, and they have a very good reputation. I doubt they would gouge me this way. Of course, I have had no battery issues so far, so you never know. I've bought three cars from this dealership and always take them there for service.

There ARE good Toyota dealers out there. Sounds like you need to look for one.

 

Hi - my Prius was registered April 2010 and service book and dealer tell me Hybrid Battery warranty is 5yr and 60,000 miles - what registeration date are you referring to when you say 8yrs and 100,000 miles.
Many Thanks

 

The 8 year /100k mile warranty is for US models.
In California it is even better, 10 years /150k miles.

I doubt Toyota puts a crappier battery in the UK version of the Prius...so you have a good chance of the HV battery lasting 10 years /150k miles, since they engineered it to last that long in California.

 

That is preposterous. Let them change the battery in it for the $300 and then the test to see if it worked is turning the car on and driving it down the street. Tell them under no circumstances are they to do the other diagnostics.

Hopefully it works, but if not I agree ReInVolt is the best option...

 

Any update?

 

Well what's happening can't wait for an update.....It's just like a soap opera ..... LOL

 

Please bring us up to date !!!!

 

update or we will all run amok!

 

OK, who's ready to run amok with us............LOL

 

If I were you, I WOULD DRIVE OVER TO TOYOTA AND...write them a strongly worded letter.

 

I'm beside myself on what to do here! Can someone please help or provide any insight because I learned long ago that most dealerships (and their respective service reps) are only looking out for the company, not the car owners?

Thanks in advance everyone![/QUOTE]

OK, "bzyoung" it's time we heard from you with the conclusion to your sad story or was it just a put-on. You said and I quote (see above) "I'm beside myself" well for your info you have a dozen or more fans that are also beside themselves waiting for a reply on how this drama ended up.......

 

While I am consistently impressed with Re-InVolt, I suspect this is due to the new 12v battery. Due to doing them at the same time, we will never really know.

I am happy you are back on the road, for less than half your original quote.