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Muller Toyota Says Hello!

Discussion in 'Newbie Forum' started by MullerToyotaBlog, Mar 15, 2010.

  1. MullerToyotaBlog

    MullerToyotaBlog New Member

    Joined:
    Mar 15, 2010
    3
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    Location:
    Pennsylvania
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    Hello everyone. My name is Clay and I am the internet sales manager for Muller Toyota in Clinton NJ. I keep a blog at mullertoyotablog.com (not enough posts to add the link...) and found this website because someone actually mentioned my blog in a post! I want to say that the forums are great and if anyone ever has a question for someone at the dealership level, I am happy to help.

    Nice meeting everyone! :D
     
    #1 MullerToyotaBlog, Mar 15, 2010
  2. JimboPalmer

    JimboPalmer Tsar of all the Rushers

    Joined:
    Apr 14, 2009
    12,470
    6,871
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    Location:
    Greenwood MS USA
    Vehicle:
    2012 Prius v wagon
    Model:
    Three
    :welcome:

    As a dealer, PC can help you two ways:

    Read how the owners get frustrated with the Dealer's employees and help your fellow employees to NOT be that guy. You will be amazed how much the owners blame Toyota for the dealership's User Interface.

    Try to set realistic expectations for prospective buyers. The Prius does not emit rainbows and kittens as emissions, It really does use Gas, just less of it. Absolutely no Swedish supermodels are included, the Solar Roof option make no sense where the sun shines infrequently.

    An excellent example of poor communication from both Toyota and the dealers was the change from 5k oil changes to 10k oil changes on the 2010. They did ALL the right things in an order that greatly diminished the positive customer experience.

    http://priuschat.com/forums/gen-iii...l-change-interval-revised-not-yet-closed.html

    http://priuschat.com/forums/gen-iii...ally-revised-10000-miles-1-year-verified.html

    http://priuschat.com/forums/gen-iii...-revised-oci-notice-maintenance-schedule.html

    Tell the owners what we need to know, clearly separate your facts and your opinions, guide the disgruntled to the folks who can help them. (or are required to listen to them) The customer is not always right, but we think we are.
     
    #2 JimboPalmer, Mar 15, 2010
  3. MullerToyotaBlog

    MullerToyotaBlog New Member

    Joined:
    Mar 15, 2010
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    Location:
    Pennsylvania
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    Thanks for the good info. I will pass it along. By the way, my dad does a 2 hour commute each way and has a 2005 Prius with 200,000 miles on it - still working like a charm - and he keeps me well informed of what his perceptions are.
     
    #3 MullerToyotaBlog, Mar 15, 2010
  4. doobs

    doobs New Member

    Joined:
    Feb 6, 2010
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    Location:
    Branchburg, New Jersey USA
    Vehicle:
    2010 Prius
    Model:
    II
    Hi Clay,

    I wish you would have matched your competitor's price. I bought a Highlander from you in 05 and I stopped at your dealership again when shopping for my Prius.
    I must say that your dealership is way more professional than the "other one" where I purchased my 2010, II but the price difference was too great to pass (about $ 1700.00). Still considering servicing my new Prius at your dealership.
    Thanks for trying.
     
    #4 doobs, Mar 18, 2010
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