Stealership trying to screw me out of sales referral...

I educated my friend on Prius for weeks, she drove my car, called me everytime she looked at a Prius and discussed prices.

I drove my friend out to my dealership (2007 Prius). My salesguy was not there, he took day off, but we called him, he did not come in. A new salesguy rushed us in the parking lot. We gave the name of my salesman, and said we would walk around. The new guy said he understood and stuck to us like glue, and said he would learn about the Prius because he was new to Toyoto (not car sales).

The dealership was running a special on 3 lower package cars, and 2 were spoken for. Price was good, so my friend bought the car at my encouragement, even the the color choice was her 2nd, because the price was good.

I mentioned my referral fee twice to the salesguy, and was told there would be a sales split with my original saleperson.

I called today and was given the run around by my salesperson and he acted as if he did not receive any credit for the sale. He put me on hold and said the manager at the time of the sale was no longer employed there and did not "put in for the referral fee" and it was "too late". I call BS on the whole thing. I called again and talked to a manager who is "looking into it".

How much commission do they make anyway? I have been in sales my entire life, and this takes all. This was the easiest sale toyota ever had. I had made my friend check her credit, get a credit card, educate her on the damn car, and drove her to the dealership ....

 

It was a newspaper holiday ad price

 

We shall see if they make it right, before naming names. But both salemen are not being ethical on this. I do believe it was a split, and there was no confusion about a referral fee. Between the 2 salesmen, they did not put in for my referral, and now are using the "too late, manager in charge of that sale is gone" excuse.

My next step is to call the owner of the dealership.

 

Well, owner satisfaction and testimony, is often the very thing that make or break a product with new and different technology. My friend would never have considered a Prius, and was looking at Honda Accord, until I talked to her. She was afraid of Prius, and thought they were hyped up.