Toyota eastern regional manager

What did your dealer do?

 

It's should be something of note to Toyota. Following this forum I've read so many posts about how people love The Prius, but have had horrible experiences with their dealership.

I know there are good dealerships and good people but there are quite a lot of complaints.

The frustrating thing is the majority of things upsetting consumers are usually relatively minor.

For the first time in my life I'm seriously considering obtaining my Prius through my credit unions automobile purchasing service. Maybe I won't get as good a deal as if I went to a dealership and battled and haggled for a day or more, BUT hopefully I would side step a lot of the BS people seem to get from a lot of their dealers.

Good luck, I hope your efforts result in some remedy.

 

Well, Toyota is no Lexus and will never be because it serves a different demographic. This was obvious even at Manhattan Beach Toyota.

I simply bought the car sight unseen over the Internet from Longo Toyota and had them delivered it to my house (complimentary delivery within 100 miles, which Longo Lexus also offers). You will probably get better service if you locate a combined Toyota/Lexus franchise. It was just as easy as our at-dealer Lexus purchase.

 

PM "Prius Team". They can give you the contact information.

Tom

 

When you get your customer survey from toyota sales. Make sure you resond and use upto the 40 words text limit.

also call
Toyota's Customer Experience Center at 800-331-4331.

Dealers live and die by these customer surveys that go back to toyota.

Also it rolls down hill fast call the VP of Customer service. your will get results.

good luck

 

A couple of days ago I sent a letter to:

Mr. Yuki Funo
Chief Executive Officer
Toyota Motor Sales USA
19001 S Western Ave
Torrance, CA 90501-1196


If he doesn't fix the mud flap and body side molding supply shortage (there aren't any OEM's in the USA), then I'll write to whoever the head man is in Japan.


(I'm sure Prius Team helps whenever they can, but they can only do so much. Depending upon your dealer problem, you may want to write to Mr. Funo. Personally, I've had pretty good success in getting problems resolved (when normal avenues have failed) by going directly to top management in major corporations. It's their personal assistants who actually respond.))

Good luck!

Greg

 

Very frustrating! I complained aboutmy last two experiences with Toyota. Not sure if anything came of it. I know I got some sort of appology from them.

Thankfully this time I had a really nice experience with the Prius at a different dealership. I think it is ridiculous what the salesman did to you. If the pinstripes and rubber stuff was not already on the car, I don't know how he could force you to pay for them. Such a scam.

 

NJ is part of the New York Region:

New York Region
16 Henderson Dr.
West Caldwell, NJ 07006
973-575-7600​

I'd like to think that someone in the organization cares but I doubt it as Prius sales are too strong. I'd hold off on the survey until all options are exhausted. If nothing works then return the survey with the lowest marks across the board as it is time to return the screw.