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I am very unhappy with Sirius and XM.

Discussion in 'Gen 3 Prius Audio and Electronics' started by Judgeless, Aug 11, 2009.

  1. Judgeless

    Judgeless Senior Member

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    I am very unhappy with Sirius and XM.

    I signed up for Sirius Radio when Howard Stern started a few years ago. It’s pretty much the only channel I listen to (100 and 101). Everyone once in a while I put on channel 8 for eighties tunes.

    I pre pay for 1 year at a time. I am 6 months into my pre pay period. I called XM and they told me I could not transfer my account from Sirius to XM even though Sirius owns XM now. They told me I had to cancel my Sirius and signed up for a package that cost $4 more a month with XM.

    I figured out at $4 more a month it would cost the same over time to install a $200 Sirius tuner in the car. I decided to pay the $4 a month and cancel my Sirius account. I called Sirius to cancel and they told me there is a $75 fee to cancel a 1 year contract.

    So they expect me to pay $4 * 12 months= $48 plus a $75 cancelation fee for a total cost of $123 because I want move Howard Stern to my Prius.

    I found the prefect solution. Give up on satellite radio completely. With that level of customer service they can go out of business. Their stock is trading for pennies. This is one more sub they are going to lose.
     
  2. jay_man2

    jay_man2 jay_man_also

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    I was unhappy when XM lost NASCAR to Sirius. Guess I'm a glutton for punishment, though, as I have XM plus the Best of Sirius (which gets me NASCAR and , bonus, NFL). Also like the NAVTraffic, which tells me ahead of time where in my commute I'll be sitting in traffic (in EV mode, watching the MPGs go up). :p
     
  3. LoraJ

    LoraJ Active Member

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    That doesn't sound right. Most people get a refund. Did you explain you were getting XM and it's not your fault they haven't fully merged yet?
     
  4. jay_man2

    jay_man2 jay_man_also

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    He explained that he would get a refund minus the $75 cancellation fee, then have to pay what he's paying now plus $4 a month to get him back to the same level of service.
     
  5. Judgeless

    Judgeless Senior Member

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    That is the case. They will give me a refund for 6 months of unused service $78+tax then charge me a $75 cancellation fee. I am better off just keeping the Sirius radio on and never doing business with a company that treats it’s customers in this matter.
     
  6. Spee1113

    Spee1113 Diehard Dolfan

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    You can get howard on XM
     
  7. PriusLewis

    PriusLewis Management Scientist

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    I ran into the same issue when my TOY-SC1 died and I replaced it with the Vaistech SL2xmt (and, therefore, switched from Sirius to XM). My solution was to let the current subscription run out on the Sirius and eat the cost. For my commute I really want satellite radio, and I prefer XM so I wrote it off as a bad decision on my part to try Sirius.
     
  8. LoraJ

    LoraJ Active Member

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    I guess I am confused then. I thought when other people were cancelling their 1 or two year subscriptions they were getting a refund on the remaining months. If they want to charge me $75 to cancel I will just let my subscription run out since there are only a few months left.
     
  9. jay_man2

    jay_man2 jay_man_also

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    XM still doesn't have any cancellation charges. I cancelled the subscription on my trade-in, and that credit balance is sitting there waiting to be applied to the Lifetime once the trial expires.

    Too bad about the $75 cancellation fee on the Sirius side.
     
  10. efusco

    efusco Moderator Emeritus
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    I find this pretty odd. I've always had outstanding customer service with XM (for about 6 years now I've been a subscriber). Why they wouldn't work with you to transfer the subscription or something makes little sense to me. Did you escalate to a supervisor? Have you called back to speak with someone else to try for a different resolution? Heck, even work through the XM side now and see if they have pull with the Sirius side.

    Not saying it always works, but they don't want to lose subscribers and I've just had very different interactions with them over the years and found them more than helpful when I needed them.
     
  11. radioprius1

    radioprius1 Climate Conspirisist

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    I guess what you need from Xm radio customer support determines how they treat you. When I canceled a few months ago I went through the whole thing of being hung up on twice by them, endless attempts to keep me as a customer, 20-30 minute hold times (at least 3-4 times being on hold), etc. A complete nightmare.

    I was finished with them but now have 6 months free with my new Prius. I guess when it expires I'll say I'm canceling so they offer the cheaper price for the service.
     
  12. Judgeless

    Judgeless Senior Member

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    I called and asked for a supervisor at Sirius. There is nothing they can do. If I cancel they will give me $75 credit then charge me $75 for cancelling. XM just claims it’s not their problem.

    After 3 years of satellite radio I am moving back to FM due to bad customer service.
     
  13. LoraJ

    LoraJ Active Member

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    I'll find out what happens when I cancel in a couple of weeks. It may just end up where I opt not to renew. No way are they charging me $75 to cancel when I onlyhave 3 months left at that point.
     
  14. urlyadoptr

    urlyadoptr New Member

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    If they give you a $75 credit and then charge $75 to cancel, doesn't that, in effect, elliminate the $75 cancellation fee? Am I missing something?

    I can't go back to FM. It's just awful. The only decent station in the Boston area (WBCN) just went off the air after 41 years, and became "Mix 104.1"... just what we need. Another station playing the same lousy music that every other station is playing. Plus tons of commercials. No thanks.

    Full disclosure: I own a tiny amount of Sirius/XM stock, so yes, I'd like to see the company be viable. But I also enjoy the product, which is why I bought the stock in the first place.
     
  15. jay_man2

    jay_man2 jay_man_also

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    If there were no $75 cancellation fee, he'd get back $75. Example - made up, but the numbers work. I prepay for a year for $150. Six months later I cancel, expecting to get back $75 of the $150. (6/12 = half the money).

    Since there's a $75 fee to cancel, I pay $150 for a year, cancel 6 months into the contract, and receive nothing.:eek:
     
    1 person likes this.
  16. Judgeless

    Judgeless Senior Member

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    jay_man2 described my issues perfectly.

    There is one more step. Any company that rips me off in this matter I drop forever.

    If I wanted to cancel out of the blue I am perfectly ok with the $75 fee. I am not ok having to lose $75 because I am moving from Sirius to XM that are both owned by Sirius.

    If they do not get their act together I will not be the only one leaving.
     
  17. slkram

    slkram Junior Member

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    How? I have the same problem. How do you get Howard on XM?
     
  18. Jim Calvert

    Jim Calvert New Member

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    Frankly I think Sirius and XM are highly over-rated and highly over-priced. After my 3 month free subscription runs out, I'll just let it lapse. Who needs it anyway? We already have AM, FM, and CD. Those sources provide all of the music, news, and sports that anyone could possibly want -

    unless they are fans of Howard Stern, Nascar racing, or Martha Stewart - and I am not. :rolleyes:
     
  19. jay_man2

    jay_man2 jay_man_also

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    Add the Best of Sirius package for another $4.04 a month.
     
  20. NCPrius2010

    NCPrius2010 New Member

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    Jay Man 2 - XM told me that there were no "Lifetime Subscriptions" for factory installed XM radios (i.e. 2010 Prius). Maybe someone else can verify this with XM.