What happened to RADAR CC?

I really hope that you don't own a gun!

 

Your dealer lied.

Tom

 

Are the options listed on your sales contract?

 

I am speechless that one who is aware of this site, full of complete information, would accept the word of some "salesperson" at a dealership trying to close a deal for what they have in inventory. I just don't get how that happens. Sorry for your situation; I would drive that car right back to the dealer, speak to the general manager and tell them to get you a V with ATP ASAP.

 

This is a stunning lie. If you have Advanced Technology Package on your contract, you need to go back and demand the correct car be delivered to you at the agreed price, and let them know you intend to use legal means if necessary to enforce the contract. Demand to talk to the actual manager of the dealership. There is no other AT package. If you don't get satisfaction, it would be worth a few dollars to pay a lawyer to write a demand letter. You need to carefully review what was identified in your contract, and compare to the model no. and options for the V.

Also - you should document all future communications with the dealership. Take notes and get names of everyone you talk to about this problem. This by itself will show you are serious and may yield better initial results. If you go to a lawyer, take copies of the contract and all other paperwork.

 

I would also contact Toyota corporate customer service.

Toyota Help

 

I don't have too much sympathy.

It's like someone who says they want a quart of milk, goes to the store and picks up a quart of Orange Juice, goes home and then complains because the cereal tastes funny.

Seriously too much is left out of your story. Did you "specify" a PKG 5 with AT? Sure a dealer should not be lying, should be upfront. On the other hand, you should take some personal responsibility for knowing what your purchasing. The time to question what you are buying is before you sign a contract, not as you are driving off the lot. If a PKG 5 with ATP was what you wanted, sorry it wasn't what you bought, but if you can't tell the difference between Milk and Orange Juice, that's at least inpart your own fault.

Shame on the dealer for pulling a fast one, if they really knew you wanted a PKG 5 with ATP and misrepresented. You "might" be able to get out of the deal. BUT Shame on you for not being more responsible for your own actions.

Next time, especially with a purchase as big as an automobile, I'd make sure I was getting what I wanted before I was driving off the lot. During "Cash for Clunkers" and the huge demand and dwindling inventories of Prius, saying "I want one with "Everything" might not of been specific enough.

Plus why would you hear any mention of this on Prius Chat? This is a great website for information but it can't go with you to the dealer and buy the car for you.

Really, I am sorry you did not get the car you wanted. But not knowing exactly what you said to the dealer, what exactly was said to you, and not understanding how someone could pick up a automobile concievably wanting a 5 with ATP and not even check something as basic as whether it HAD the ATP? Hard to feel too sorry.

If I want the sunroof, when I go to get my automobile? I'm going to sit in it and look up before I sign the contract.

 

The $1,800 sounds like the Nav, which is not called Advanced Tech Package in any Toyota marketing materials. So, is your car a V with Nav? (does it have the 17" wheels and does the sticker list V model no. - sorry look for the internal toyota model nos. in the sticky post with the initial package info) Good Luck.

 

Get a lawyer. Depending on the facts, this could be misrepresentation or even fraud. If possible, refuse delivery of the vehicle until you have legal representation - you can screw up your case by saying/doing the wrong thing. Do not contact the dealer yourself. Always speak only through your lawyer. You may also need to involve law enforcement.

Also, while I would love to know the name of the dealership, you should refrain from posting it unless you want to risk a defamation lawsuit.

This is beyond PriusChat.

 

Please advise whether you've actually taken delivery of your Prius. If so, let us know the model (was it a V?) and the price. If you haven't taken delivery, then start looking for the Prius V w/ ATP at other dealers. Try California!

Don't forget that the Prius V w/ ATP will soon be reintroduced, but this time with Safety Connect (at an additional charge). There is only one Advanced Technology Package, and it is available ONLY on the Prius V.

If you paid $32,520 (or so), then you purchased a Prius V w/ ATP. If you paid $4,500 less, then you bought a Prius V. If the price is somewhere in between, then you likely have a Prius IV with something on it. The question is not only "What did you buy?" but also: "What were you sold?"

Get the information together. If you've really been sold a bill of goods, then get a lawyer so that you can get your Prius V w/ ATP and a pile of hurt placed on the dealer.

Also, if all of this is truly a bad act by the dealer, you should make the entire thing known, including the dealer's name.

 

It is my personal experience that Toyota has more than their share of let's just say "questionable" auto sales people and practices. It just so happens that they are the only game in town and they know it.

 

I'll respectfully disagree with the latter statements. If what the OP has said is true, then a Consumer Fraud Act claim is clearly in line, as well as possible other fraud claims.

Also, there is no need to fear a defamation claim if the facts as stated by the OP are true. The truth is an absolute defense to claims of slander or libel (posting false and defamatory statements on PriusChat would be libelous), PLUS defamation suits are quite rare. Why would the dealer make the statements even MORE public by suing you. AND, if the dealer did make the defamation claim, it is an easy entry to the counterclaims for fraud.

The only thing to fear is . . . lying.

And I do believe PriusChat is the perfect place for this discussion. The only real problem is when there are misleading posts, half-truths, etc. If the OP comes out with everything, and puts it all on the line, then many people are being served. If the OP says nothing more, then the dealer (still unnamed) is not damaged.

 

What's your question then? The simple answer is if there is a "problem" with Prius Package 5's with ATP it isn't yet common public knowledge. So if your dealer is telling the truth, the news is just breaking.

I do remember reading a thread the other day where a poster claimed the Package V, ATP build option was removed from the Toyota website "Build Your Prius" tool.

The other "possible" is that your dealer wasn't lying, there is a problem and Toyota isn't building them right now. Haven't heard that yet, but stay tuned, if it is happening I'm 100% sure you'll hear it here.

 

Did he tell you what the packages included? $1800 is just navigation. The $4500 one is the whole ATP. Did he lead you to believe that the RCC was included in the $1800 package?

 

I picked up my Prius IV last week. The dealer had a blue V with NAV and ATP in the show room. He told me it was not sold. They do exist and they are out there.

 

While that is true, keep in mind that truth is an absolute defense in court. I wasn't commenting on the result of a defamation case, but rather the possibility of the filing of a lawsuit, which I thought the OP might want to avoid altogether.

Don't get me wrong - I want to hear the juicy gossip as much as the next guy. But I think I have to duty to give the OP fair warning.

So, OP, let's have the name!!