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After Service Issue

Discussion in 'Gen 2 Prius Technical Discussion' started by hobba, Jun 19, 2008.

  1. hobba

    hobba New Member

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    I have noticed that after I have my routine service performed, (oil change and tire rotation) at my dealer, that my mileage decreases on the MFD display by 5 to 8 MPG. It eventually returns to its normal average of between 45 and 50 MPG. I have a 2005, Pkg 6 with 22,800 miles.

    Anyone experience this and what would cause it? Just wondering......
     
  2. bbald123

    bbald123 Thermodynamics Law Enforcement

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    I'd suspect oil over-fill.
     
  3. jdenenberg

    jdenenberg EE Professor

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    They run your car and the AC while servicing it to check for problems. Since this uses gas while getting no miles, your MPG on that tank will be lower. You should also check the air pressure in your tires after servicing as dealers tend to follow general rules about air pressure and lower psi yield lower MPG.

    JeffD
     
  4. dogfriend

    dogfriend Human - Animal Hybrid

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    +1. I took my car in to have the alignment checked just after filling up and resetting the mpg average. The average was 49 mpg when I dropped the car off, when I picked it up it was down to 35 mpg and they only drove it about 7 miles IIRC.
     
  5. hobba

    hobba New Member

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    Thanks for the feedback. I did check the oil and it was spot on. I also checked the gas cap and it was seated properly. They did reset the tire pressure, but I increased it when I got home. I am now on my second tank of gas and my mileage is 35 mpg. When I do a manual calculation of mileage, I get 43 MPG.
     
  6. pewd

    pewd Clarinet Dude

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    +2. What Jeff said - no more complex than that - sitting in the bay running without moving - so the computed MPG drops. Normal.
     
  7. Michgal007

    Michgal007 Senior Member

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    My mpg dropped also to ~46 from ~51 I usually get, and I couldn't get it higher. The next tank I got ~ 48 on the highway at 65mph. I was using the A/C (usually I get about 54 mpg at this speed). It was frustrating. I managed to get 51mpg in the following highway tank, but I feel that this is all lower than what I usually get.

    I asked for 3.75 quarts of oil and the tire pressure is fine. :(
     
  8. Bear68

    Bear68 Member

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    Sad fact is that most techs, being on flat rate, do not drive very gently when test driving cars. The quicker they verify the repair and get the car parked, the quicker they can get started on the next job.
     
  9. Bob64

    Bob64 Sapphire of the Blue Sky

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    Ack! My poor baby :/

    I'd be heartbroken if my "lifetime average" went down 5-8mpg... since it takes a week or two to get it up by 0.1mpg.

    Wonder if I should try making friends with my local hybrid tech and perhaps give them cash over the weekends if they can perform the more-complex maintenance for me. :)
     
  10. hobba

    hobba New Member

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    UPDATED: After a month of driving the car with the MFD showing 35 MPG, I returned to the dealer to have it checked. They said with the use of ethanol in fuel these days, owners can see a 2 - 3 MPG drop in fuel economy. However, they did a fuel consumption test loop of 11 miles and found an average mileage of 54 MPG. Their diagnosis was a reset of the fuel consumption gauge on the MFD. Since then, my mileage indication has returned to normal. Problem solved. Thanks to all who offered advice.
     
  11. Freedom

    Freedom Active Member

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    Interesting comment. I was in speaking to a local mechanic yesterday about adding some of the after market stuff for me. Anyhow, here is the point:

    He said they have one Prius they do the oil changes on, and can't figure out how to test the oil pressure after the oil change, as it is only running on electric. He said that there are some "secrets" the manufacturers don't let out on new vehicles to keep customers going in to the dealerships for a while!

    He also told me to google TSB's (Technical Service Bulletins) online to see what hints and tips are officially out there on a car. And he commented that some stuff, if it did not change in that model year, you have to check the TSB's for the prior years.
     
  12. Bob64

    Bob64 Sapphire of the Blue Sky

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    Getting the engine to turn on (and stay on) is simple.

    Step 1) turn off car.
    Step 2) Turn on car.
    Step 3) As soon as the engine comes on, shift into neutral. Problem solved. The engine will now keep running. Beware of leaving the car running in neutral, as it will be unable to charge the HV battery.
    Step 3a) If the engine does not turn on, put foot on brakes (be sure to put enough pressure to hold the car STILL!) Then put another foot on the gas, and push it down to 50%. The engine should now turn on. Shift into neutral.

    Problem solved.
     
  13. hobba

    hobba New Member

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    UPDATE: I have continued to lose a solid 10-12 MPG on my 2005 Prius. After 3 trips to the dealer, the problem remains. They are at a loss to explain the problem. I have contacted Toyota who have taken my info and assigned a case manager to look into the problem. I was told they would contact me within 48 hours. I was planning on taking the car back to the dealer on Sat. to have another go at it, but I think I will wait to hear from the Toyota rep. To be fair, the dealer has tried to be helpful, but they admit they are stumped. Will let all of you know what happens next.
     
  14. richard schumacher

    richard schumacher shortbus driver

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    And again: you check the oil level yourself before leaving the dealer*? You check the tire pressures soon after the service? The dealer swears that they don't leave the car ON for more than a few minutes while they are doing the work (it would be easy for the techs to do this without the service writer knowing it)?

    * Everyone should do this after every oil change before driving away, no matter who does the work.
     
  15. hobba

    hobba New Member

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    The case manager contacted me yesterday from Toyota. She said Toyota has experienced calls like mine from all around the country and they are unable to pinpoint what is causing the problem. And they do consider it a problem that their tecnhical people are looking into. They suspect the ethanol in gas, but the oil companies have been putting ethanol in gas for quite some time, so they can't figure out why this is happening now.

    They said they have had some customers tell them that they have had better mileage using Mobil brand gasoline.

    As for me, I'm mystified that a 2005 Prius which has consistantly gotten 43 - 48 mpg would suddenly drop to a consistant 35 mpg without any changes to driving habits.

    I appreciate the suggestions of PriusChat members and have investigated them all with no relief.

    Toyota case worker indicated they will hold my case open for one month in case something comes up in their research, they will then contact me.

    I feel the dealer and Toyota have done what they can, but I'm still hugely disappointed to have lost the hybrid advantage I enjoyed for two and a half years.
     
  16. bac

    bac Active Member

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    Forget about what you asked for - check the dip stick! :)

    ... Brad
     
  17. Solarman44

    Solarman44 Junior Member

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    I took my 2004 in a few weeks ago for them to reprogram a new key module. They had the car a whole day and when I picked it up they also said they did some service recalls. When I dropped the car off I had 54.2 mpg on the MFD. When I picked it up I noticed the mpg was 49.3 and the car had been driven 2 miles. The one thing that I did not like seeing was the battery was down to 2 pink bars. I just wonder what in the heck they did to draw the battery down so far?
     
  18. freshmtt

    freshmtt Dachshund Addict

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    This is why I am looking into the possibility of doing my own oil change, my car is brand new and I have about 3,400 some miles on it since i bought it 3 months ago. I am now a bit concerned with what exactly the techs do with the cars, steep drop in MPG is kind of scary
     
  19. richard schumacher

    richard schumacher shortbus driver

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    It's not likely that they're actually damaging anything. If the MPG gauge reads a lot lower *at the moment you get the car back*, the simple explanation is that the car was ON while they were working on it or while it was waiting. If the MPGs look normal when you get it but start dropping immediately, check the air in the tires. (You should already have checked the oil level yourself before driving away from the oil change.)
     
  20. snowbird

    snowbird Junior Member

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    Did they check the fuel gauge consumption again? I thought reseting that had fixed it for you. I'm confused about gas too. Some recommend Mobile and others (as another poster did) suggest the Top Tier group of suppliers. I've increased my tire pressure. I live in the south; I can't quit using AC. I just don't know what else to do.