wachovia bank is a bunch of liars and thieves

Oh man, that really sucks, galaxee. There used to be a philosophy among businesses called "The customer is always right". Unfortunately the modern version seems to be "The customer is a pain in the nice person & deserves to be screwed".

I hope you manage to get your money back. I'd file a complaint with the Better Business Bureau, too.

 

Wow, that's awful. I'm sorry it happened, Galaxy.

I hate banks, seriously. We only bank with a credit union, and they've been great (DH has been with them for like 20 years)... but our kids have used other banks, and every single one of them has horror stories.

You go, girlfriend... let them feel your wrath!

 

I just logged back on to say the same thing. I've known nothing but credit unions since I was a kid and have had great experiences. It probably has something to do with them being not-for-profit ... the customer is actually more than a customer.

Definitely check if there's a credit union in your area. Check with your school/employer. Many times there's a CU association in place.

Some links if you want more information:

• http://www.creditunion.coop/
• Credit Union National Association
• National Credit Union Administration
• North Carolina Credit Union Network

 

Good luck. Sounds like you're going to hand her her a note and a bag.

 

'nuf said . . . but I am sorry this happened to you.

Handing over unconfirmed amounts of cash, either in an envelope or in a paper bag to a teller and then just walking away is, as you have discovered, asking for problems. That was your one and only mistake.

Wachovia, as financial institutions go, consistently rates amongst the very highest in customer satisfaction ratings. Wachovia couldn't maintain that record if their corporate policy was to steal money out of their customers ATM deposit envelopes. Somewhere along the line you probably got an unethical teller who felt they needed the money more than you - but that is no reason to blame an entire corporation with a good reputation because you broke banking rule #1.

I bank at both Wachovia and The Golden One Credit Union (one of the largest and best rated credit unions in the nation). In my personal dealings, Wachovia consistently beats the credit union for service and friendliness. The branch manager and most of the tellers know me by name. At the Golden One only one teller knows me by name because he had to fix a major mistake and lack of follow-up by another teller.

Just because one teller at The Golden One made a major mistake doesn't mean I would call for a boycott of the place. But in no way would I hand over unconfirmed amounts of cash to either place and say as I was walking away, "tell me the amount later."

 

I know this saying is used over and over again, but it works,

Squeaky chain gets the oil!

 

I have to agree... Nowadays, thieves are going to be found everywhere, even at reputable co-ops and credit unions, charities, etc. unfortunately

I hope the outcome is favorable for you, and best wishes for the New Year!

 

Sorry for your hassle Galaxy.
A another ripoff is how banks put a hold on funds for deposited checks.
California passed a state law protecting consumers because banks would hold funds from local checks and out of state checks for 11 business days even though the funds have cleared electronically .The banks collect interest on these funds while they are in limbo.
I just deposited a large out of state check and my bank of 20 years tells me they release the first $5000 after 2 business days,the balance they hold for 11 business days.
This is blatantly illegal .Its not that big a deal for me at this time,It's the principle.When consumers are screwed en masse,it makes for a considerable theft of funds.
I am considering calling the attorney general's ( Jerry Brown)office to report them.

 

Yeah. I'm surprised you didn't close out all of your accounts right then and there.

I've been at a credit union for decades. Yes, out of state is inconvenient. But they are part of some cooperative system. STAR or something. I'll usually use VISA or traveller's checks when traveling.

You've had two run ins in the last couple months. Time to change banks. And when you do, tell them exactly why.

 

Galaxee-
Recently, I have done exactly that at two banks because of poor customer service. Marched in there and complained to the manager and got no satisfaction. Closed my accounts , got a certified check and moved everything over to a great credit union. They know me by name and value members' satisfaction. And much better percentage rates on my money.

Anyway, so sorry to hear about the problem you had, especially at the holidays. Nothing like an eviction notice to make Christmas grim.

When does DH start classes?

Donna R

 

Does your ATM require that you enter in the amount you're depositing? Is that on record? It's good you got your money back, but if you said you deposited $280 when prompted by the ATM, then it came up $100 short and you complained, I'd think they'd work harder to investigate if there was anything wrong.

I once had an ATM that jammed up and only let me pry out $20 of my $80 deposit. I noticed the video camera that tapes you every time you make a transaction, so I just waved my $20 in front of the camera, took note of the time, called the bank 800-number immediately, then told them what happened and when it happend. It was relatively painless to have them investigate their footage to see they needed to issue me a refund (though I'm sure they had several more complaints that night).

 

I'm surprised the bank didn't have you arrested for prying out money from your 'deposit.'

I am also surprised that banks are not required to have electronic money readers in ATMs. If they can be placed in every vending machine, they can't be prohibitively expensive. No more unverified envelopes. The reader would verify authenticity, monetary amount, serial number, and time of deposit. - If that were the case, I'd consider using ATMs for cash deposits.