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Combination meter failure - is the dealership trying to scam me?

Discussion in 'Gen 2 Prius Main Forum' started by Athey, Nov 18, 2024 at 9:22 PM.

  1. Athey

    Athey New Member

    Joined:
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    Location:
    Oregon
    Vehicle:
    2007 Prius
    Model:
    N/A
    Hey all - my ‘07 Prius has had the problem where the dash doesn’t turn on, and the car doesn’t want to turn off, requiring me to unplug the battery to reset the car.
    It happens maybe once or twice a month, and it’s been happening for years.
    I’ve taken it to the dealership at least once a year for four years and they’ve never been able to figure out what was wrong, because I’ve never managed to bring it in when it’s in this stupid state.

    Thankd to this forum, I found that this is apparently common, and caused by a ‘
    Combination meter failure’, which the internet has told me can be fixed by replacing a capacitor.

    I took it in today with this information in hand.
    They just called me saying that they confirmed that the combination meter is bad and that it’s going to cost $3200 to replace, and will take 3 weeks because they need to order the part.

    my friend who had this problem said that she did the repair herself and the biggest hassle was prying the whole front dash off to get access to the capacitor.

    Is the dealership full of shit and just trying to cheat me by replacing a bigger part than necessary?

    This dealership has a history of shady shit. I just don’t have anywhere better to go.

    Thanks.
     
  2. dolj

    dolj Senior Member

    Joined:
    May 14, 2012
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    Location:
    Wellington, New Zealand
    Vehicle:
    2007 Prius
    Model:
    N/A
    No, the dealer solution involves removing the failed printed circuit board (PCB) which is called the Combination Meter (CM), programming the new CM with your odometer reading, and installing the new CM into the car. This is the only official repair a dealer can do and costs because they install a new part.

    What your friend did is quite common and it is what we recommend people do to fix this problem because the cost is significantly lower. There is a place in Texas that will either repair your CM or swap your old CM with one they have repaired. With this option, they also program the CM they supply with your odometer reading.

    I would ask your friend if she could help you do the repair yourself, being that it is the most economical option.