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Hybrid system Malfunction (Visit Your Dealership)

Discussion in 'Gen 5 Prius Main Forum' started by RandyPete, Apr 25, 2024.

  1. RandyPete

    RandyPete Member

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    High internal resistance is often caused by Battery plate sulfation that is accelerated by sustained battery voltages less than 12.3 v for extended periods of time. If a 12v dc flood acid battery is left at a 12.3v state of charge or lower, plate sulfation is happens at an increased rate.
    The Prius 12v batery charging protocol does not appear to maintain 12.3 v at the end of charging the battery and sulfation is ongoing at an accelerated rate. If the battery is allowed to sit at this voltage point or lower for a long period of time, as in a week or more, the sulfate plating becomes thicker and is harder to get rid of during the next charg attempt (Higher battery internal resistance), resulting in a low SOC (State of Charge) at the end of that charge cycle.
     
    #81 RandyPete, Jun 10, 2024
    Last edited: Jun 10, 2024
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  2. Gokhan

    Gokhan Senior Member

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    I have had my 2021 Prius Prime Limited for more than three and a half years now, and I have never had any 12-V-battery issues. Last summer, I left it undriven for over six weeks in hot weather with an active full Toyota Connected Services subscription, and there was no issue.

    Regular long trips help.
     
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  3. rjparker

    rjparker Tu Humilde Sirviente

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    A Prius battery does not have to supply much current to start the car.

    As a test a few years back I replaced the 46b24r battery with an old UB1250 alarm battery rated at 5ah. It is a 4x4x3” package available for $15 new at Home Depot.

    It ran the brake booster and brought the system to Ready. Then the dc to dc took over in seconds.

    Obviously I did not begin with the headlights on. I also did not try to jump a discharged 46b24r which would need to be raised in voltage for the ecm to function.

    The 3 pound alarm battery’s absolute maximum current is 50 amps for 5 seconds. So just about anything from 5 amp hours or better will Ready the car in a pinch.

    IMG_5334.jpeg
     
    #83 rjparker, Jun 10, 2024
    Last edited: Jun 10, 2024
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  4. Paul Gregory

    Paul Gregory Active Member

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    Well, that makes no sense. Since the Prius has no regular alternator, it relies on a DC-DC converter to take power from the hybrid system to charge the 12V battery. If you think the system needs to draw100 amps from the 12V battery on startup, you are obviously befuddled in some way.
     
    #84 Paul Gregory, Jun 10, 2024
    Last edited: Jun 11, 2024
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  5. Gokhan

    Gokhan Senior Member

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    It makes no sense to you.
     
    #85 Gokhan, Jun 11, 2024
    Last edited: Jun 11, 2024
  6. Gokhan

    Gokhan Senior Member

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    Gen 4 and Gen 5 are entirely different beasts than the previous generations. They are very hard on the 12-V system.

    It not 100 A, I would guess the starting current to be at least about 50 A.

    If you could start Gen 4 and Gen 5 with only a few amperes, hardly anyone would have the infamous Gen 4/Gen 5 start-up problem, but many people have reported here that the car wouldn't start when the 12-V battery got weak.

    The idle power drain of my Gen 4 Prius Prime is very high. From how fast the traction battery loses charge, it seems to be as high as about 100 A at 12.6 V.

    @Mr.Vanvandenburg's battery monitor is showing a brief 0.3-V drop at start-up. (The green curve is for his Gen 4 Prius Prime.) That is probably consistent with a 50–100-A (~ 1C–2C discharge rate for a 45-Ah battery) start-up current. A brief 5 A (~ C/10 discharge rate) would hardly cause any voltage drop at the battery terminal. Now, that is for a healthy battery. If you have a weak battery, especially in cold weather, that 0.3-V voltage drop could end up to be several volts, and the car could not start.

    Okay. Who HASN'T had a 12V battery issue with their 2023-24 Prime? | Page 6 | PriusChat

    Last but not least, if both the Ah capacity and CCA rating weren't important, the owner's manual wouldn't warn about both of them. It is not a misprint or oversight by Toyota. They know that the car has no starter. For a healthy battery, the CCA does not really matter. But a battery with poor build quality and hence a low CCA rating will increase your chances of needing a jump start for your Gen 4/Gen 5 with a notoriously hungry 12-V system if there is battery degradation, especially in cold weather.
     
    #86 Gokhan, Jun 11, 2024
    Last edited: Jun 11, 2024
  7. Paul Gregory

    Paul Gregory Active Member

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    That's correct, it makes no sense that the 12 V battery delivers 100 amps or even 50 amps on startup. It only has to activate the computer system to engage the systems including the DC to DC converter that serves to maintain the 12 V charging system. You obviously got it backwards, saying that the DC to DC converter required lots of amps from the 12V battery on startup. I have jump-started dead Prius batteries many times, and the connection draws far less current than you are asserting. What you said was completely wrong again, and you should acknowledge your mistake instead of doubling down on your error.
     
  8. Paul Gregory

    Paul Gregory Active Member

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    I agree that the newer Priuses have a starting problem. Below a certain threshold voltage, the car will not even try to go into READY mode. The Gen 3 would start if there was any amount of charge in the 12 V battery. Not so with the Gen 5. It seems to have a much higher threshold voltage and shows only an error when you try to start it. There may be enough power to turn on the systems, but it will not go into READY mode due to the low voltage error state.

    I have remedied this by installing a 2 amp battery maintainer. It keeps the battery at a steady 12.5 volts. I haven't checked the voltage when it fails to start, but I'd guess it might be below 11.5 V. Such would have been plenty to start my Gen 3.
     
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  9. bisco

    bisco cookie crumbler

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    it is the loaded voltage that is important, not static
     
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  10. Gokhan

    Gokhan Senior Member

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    You made the naive statement that since the Prius didn't have a starter, it drew a very small current from the 12-V battery at start-up. That statement was false. Toyota does not agree with you. They emphasize the CCA in the Gen 4/Gen 5 owner's manual, and they mention the starting performance (SOF) under battery sensor in the new-car features manual. Open up your owner's manual and read it, and then argue with Toyota instead of with me. You also didn't know that the battery voltage depended on the load current, and for a battery in poor SOC, poor health, or poor function, the voltage with a load would be a lot less.

    The entire 12-V system needs to be powered by the 12-V battery at the start-up, as the DC–DC converter won't kick in until then. I don't know exactly how much that current is, but it is definitely not a few amperes. It is tens of amperes, probably closer to 50 A than 10 A. That is why your car wouldn't start—not because the open-circuit voltage was too low but because the battery couldn't provided enough current. In other words, connecting eight AA batteries in series instead of the lead–acid battery wouldn't have started your car.
     
    #90 Gokhan, Jun 11, 2024
    Last edited: Jun 11, 2024
  11. RandyPete

    RandyPete Member

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    Lots of opinions and I suspect guesses here. Disapointing at the least !
     
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  12. Gokhan

    Gokhan Senior Member

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    There is no need to guess. It is on page 591 of your owner's manual.
     
  13. Gokhan

    Gokhan Senior Member

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    He didn't know that the voltage of a battery was a function of the load current, and for a degraded lead–acid battery, the voltage decreased steeply with the increasing load current.

    That is why the new-car features manual describes that the starting performance (SOF) is one of the things the battery sensor measures. The sensor also measures the state of charge (SOC) and state of health (SOH). That is also why the owner's manual also emphasizes the CCA rating, as in cold weather and/or with a battery with a low SOH and/or low SOC, the SOF will get worse.

    It turns out that the SOF, which is referred to as the starting performance by Toyota in the new-car features manual, is an acronym for state of function.

    What is battery SOF and how to estimate it?—MokoEnergy—Your new energy-solution provider

    When you buy a battery with a higher Ah or reserve capacity and a higher CCA rating as the owner's manual emphasizes, you are simply increasing your chances that the SOC, SOH, and SOF will remain high enough to start the car in more scenarios and the battery will last longer as well.
     
    #93 Gokhan, Jun 11, 2024
    Last edited: Jun 11, 2024
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  14. Paul Gregory

    Paul Gregory Active Member

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    I can tell when someone is just guessing.
     
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  15. Paul Gregory

    Paul Gregory Active Member

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    Like I already said, I've jump-started plenty of Priuses, and there was never a 100 amp load or even 50 amps.
     
  16. RandyPete

    RandyPete Member

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    Why not measure the starting amps during a startup to READY mode ?
     
    #96 RandyPete, Aug 3, 2024
    Last edited: Aug 3, 2024
  17. RandyPete

    RandyPete Member

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    An update on my 2024 PP XSE car warranty work. I lasted posted in #41, then in post #66, with updates on progress with the warranty work.

    I got the car back this last week and returned the replacement rental car to Enterprise Rental yard.

    Here's a summary of the outcome:
    Took the car in 5/2/24 with complaint about :
    1- Hybrid SystemMalfunction text to left of speedo display (a recurring reported problem).
    2- A/C System does not work, Fan operates, does not blow cold air.
    3- Heater does not work, Fan operates, does not blow warm air.

    Several calls and text messages later I learned that Heater and A/C are part of a climate control system that uses a heat pump. Learned from other posts here that the system is extremely complex (May be the most complex climate control system in any car). Learned that Toy SLO had not worked on this system for any customer previously.

    It became apparent and was stated that the Traction Battery with integral Heating/Cooling feature has to be replaced as a unit. The traction Battery was good, but the Heat/AC elements (evaporators/condensors) were leaking coolant gas within the battery assembly.

    Then I learned that Toyota does not have a Traction Battery for the 2024 PP XSE in stock any where in the USA. They predicted an 8-12 week wait for the traction battery to be manufactured and shipped from Japan to Toy SLO. I ask again for a vehice rental and they arranged one for me from Enterprise to be picked up on 6/6/24. Nissan Rogue Hybred. In about 30 days it was repaced by a Chevy Malibu (30 day rental contracts).

    My little new Toy PP XSE was parked in the back of their car impound area and left to sit unattended for the duration, until the Traction Battery arrived. I went and found it and learned that the 12v battery was dead and the door had to be opened vith the mechanical key.

    Got a call about a little over a week ago asking me to come in and pick it up on a Friday when my service manager was not working. Warranty work was complete. I opted to pick it up on the following Monday. Made more calls and found out the 12v battery had not been tested or replaced. That was adressed. Then it needed to be detailed. That was taken care of.

    Went in, waited a short time on 7/27 , they gave me the keys and they ask that I come back after returning the rental car to Enterprise and closing out that contract. Drove the Toy PP XSE home, charged the traction battery up with my HOUSE 120V outlet and the toyota charge cable. Returned the rental and the next day 7/30 went back to Toy SLO to get the warranty invoice for the work perfored on my new car.

    Here's a summary of the warranty work and car rental that Toyota (corp) apparently paid for:
    (note that I found a $90.04 charge for 0.5 hours of tech time, so their labor rate must have been $180.00/Hour or so)
    $453.90 for 50 grams of 123YF cooling system gas.
    Replace 12v battery with True Start battery parts $208.54, labor $90.04
    Replace Battery Assembly HEV part number G9510-47162 parts $28,345.42, labor $1,242.48
    $2,752.46 Car Rental.
    Total Warranty Claim paid $33,093.00

    I still have some questions about the 12v battery replacement. Will Talk to service writer Monday about that.

    I hope you all bought the extended Warranties for your PP XSE when you purcased the car.
    This work was done under the standard factorty warranty. But as time passes, I might need that extended warranty in the future. I tend to keep my vehicles for a long time.

    The Dealership never identified the cause of the coolant gas leak in the battery compartment.
     
    #97 RandyPete, Aug 3, 2024
    Last edited: Aug 4, 2024
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  18. CooCooCaChoo

    CooCooCaChoo Senior Member

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    Is that correct?

    If it is, they should've just gave you a new car and call it even.
     
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  19. Hotdog453

    Hotdog453 Junior Member

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    It might be one of those 'list prices' thing too. IE, like if you legit went in to the dealership to 'buy it', it'd be that much. But 'their' cost, and the cost the dealership etc does, is <a lot less>.

    The list price on batteries in general is pretty insane, so that's just a guess from my side, but it kinda tracks to 'other' battery replacement things/comments I've seen on YouTube/read.
     
  20. hill

    hill High Fiber Member

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    You don't need to buy the extended warranty until the very last day of the factory warranty. Save your money until then.