2023 Multimedia Unusable

Does it only happen trying to connect to your phone? Does it happen with your phone off? Try driving with your phone off. If the problem does not happen driving with the phone off, it is the phone, not the car.

Galaxy 8 is a fairly ancient phone. I am surprised that yours still works. Don't expect a state-of-the-art system to be compatible with a six-year-old phone. I am sure Toyota did not bother testing it with older phones.

 

No, don't. That requires a lot of initialization.

 

just bring it to the dealer and get a new unit for free within warranty period.

 

Bluetooth on your phone is turned on. Turn off your phone entirely before you start the car and keep it off, then see what happens. You first want to eliminate the possibility that it is your phone.

 

Typically a Galaxy S8 will show battery-capacity issues by now. You might experience other issues as well.

In that case, it could be a firmware issue with the multimedia unit. Perhaps the dealer knows how to do a reset and firmware update without removing it. Since it was working fine before, it is more likely needing a reset than firmware update. The 12-V battery negative cable disconnect could do the trick after all as someone suggested it.

 

When I picked my Prius the salesman couldn’t get wireless CarPlay to connect. We tried a few things, but nothing worked. Luckily I brought a cable. We tried the wired connection and it worked fine. I drove the car about 40 miles, tried the wireless again, and it connected right away and has worked ever since.

 

Did you disable or refuse the connected services consent? My salesman told me if I refused that option the first time I connected that it would cause all kinds of problems with the infotainment system. I don't think that's causing your issue - it sounds hardware related to me - but worth asking the dealer about if you did refuse it.

 

4500 miles in, using wireless Android Auto on my galaxy Z fold 3, I've only ever seen the infotainment system turn itself off one time, and that was within the first couple hundred miles. Restarting brought it back to normal. Otherwise, the only issue I've had is the system occasionally not connecting to my phone on the first try.

 

What was the resolution to this problem? This just happened to our 2023 LTD that's 9 months old and has just under 15K miles on it. Never seen it before today.

Even happens with no phones in the car, just trying to get the radio to play. Constant rebooting loop.

Is it a known issue the dealer can fix, not really looking forward to stuff like this once it's out of warranty. Way too much software in cars today. Is there any easy confirmed user way to fix it? Any confirmation that dealers can fix it?

 

i have a pixel 5 and i can only connect to android auto with bluetooth but can never connect via usb cable. tried clearing cache, update android auto but still no luck connecting via usb. connecting with bluetooth works.

 

I have a Samsung Galaxy 10.5 inch tablet mounted. Does what I want

 

I have to ask the stupid question first. Are you using the left USB port under the dash?

 

yep, the left usb. the right usb is only for power.

 

Shoot, that would have been an easy solution. But I figured you were using the correct port.

Are you at least getting power through that port? Does your phone charge when it's plugged into the data port? If not, maybe the port is disconnected somewhere behind the dash.

Also, you generally have to allow permission on your phone to let the car interface. Is it possible that was denied by accident? Maybe go into permissions on your phone while it's plugged in to doublecheck the car has access?

 

the pixel 5 is getting charged via the left usb and connected to android auto via bluetooth. i'm wondering if it's a pixel 5 issue but i'm not certain unless there are other pixel 5 users who are not able to connect via usb.

 

I think it's doing what it was designed to. It's grand price and shininess elude to more versatility. When we start using it we realize we've been taken by the glossy screen sales gimic. New cars don't do anything 10yr old cars don't do. And fuel economy doesn't seem to have improved either. Keeping my old Prius and gonna just keep right on fixing it