White Paint Customer Campaign

Is the clear coat peeling on yours as well? (Blizzard Pearl)

SM-N986U ?

 

i would wait

 

I would wait and let it continue to peel off pass the June 2025 date and miss out on the free fix.

 

A large section of the clear coat on my driver's door is missing.

SM-N986U ?

 

I am the third owner of my 2010. Have had it for about 7 years and it has 224,000 miles. A couple of years ago the Pearl While paint began popping off, in smaller chips at first but with time they became larger. It finally got so bad I knew I couldn;t afford to paint it so since the worst was the hood I found one in a salvage yard for $130 and made the easy replacement. It looked a lot better.

But the popping and peeling continued and it was on every panel. Due to the high miles, some of the ABS brake light was now on, and the popping paint I thought I would just bite the bullet and trade it. Then I got a letter from Toyota saying we some year model Prius' with a couple of colors that have popping and peeling issues. If you have this problem get in touch with a Toyota dealer to have it evaluated. I did, they took it in and I got a new paint job on every metal panel. It wasn't just a quick fix either. They took it apart and stripped every metal panel. It looks like a new car. They gave me an itemized invoice detailing the work done and on the bottom of the last page was the retail cost of $9950+-, totally paid by Toyota. I love Toyota.

 

They fix rusted areas too?

SM-N986U ?

 

I don't recall any rusted areas as the paint popped off the primer. But they did disassemble all the panels that were needed. They also asked if I wanted them to paint over the dings and dents or get them all out for $500. I had them take them out.

 

Sorry it took so long to get back here. I would call a Toyota dealer that has a body shop to talk with them about it. They will get your Serial# and tell you if your car qualifies for the program and if set up a time to take it in for assessment. Your picture shows a similar condition to what mine was.

Edit: As others have said, it might be best to wait to see how bad it gets or ask that question to the body shop. Mine went a good while, maybe a year of not being too bad but then in a short time it got a lot worse. By the time I took it in most panels were affected.

 

Would you pay to paint the bumpers?

 

I've got peeling on almost every panel, with some rusty areas on the roof. Took it in last October and got scheduled for a repaint in March... it will be here soon!

 

Did they paint your plastics

 

They haven't done anything yet - it's not March!

But if I remember right, the plastics aren't included in the campaign. I don't have bad peeling on the plastics, just a few scrapes.