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Removing primary driver?

Discussion in 'Gen 5 Prius Main Forum' started by Costco Hot Dog, Jan 19, 2024.

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  1. Costco Hot Dog

    Costco Hot Dog New Member

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    2023 Prius
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    LE
    I have a 2023 Toyota LE that I got from a previous owner and they are still listed as the Primary Driver on the car. I can still add myself as a secondary. When I try to add myself and try to remove the primary, I follow all of the instructions and still get an error saying that my session has ended due to inactivity… even though I am doing this all in one sitting. I’ll upload photos when I am on the computer.

    Toyota Brand Engagement Center can’t seem to troubleshoot the issue and when I took this car in for 5,000 mile maintenance at my local Toyota Dealership, they say they cannot change as they are “are locked out since it’s not registered to us.”

    I do not know the previous owner and have no contact with them. Any ideas? I wonder if anyone else has had this problem. This is more of an inconvenience. I can still use CarPlay and such, but can’t remote access the car (car won’t add to my Toyota app).

    Thanks in advance!
     
    #1 Costco Hot Dog, Jan 19, 2024
  2. Tideland Prius

    Tideland Prius Moderator of the North
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    Would resetting the headunit to factory setting boot the previous owner out of the app? (I assume you’re talking about the app?)
     
    #2 Tideland Prius, Jan 20, 2024
  3. CooCooCaChoo

    CooCooCaChoo Senior Member

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    LE
    No he's talking about the driver profile that gets loaded by the car when it starts up. I would either try what Tideland is suggesting, or changing the name of the driver profile to yours.
     
    #3 CooCooCaChoo, Jan 20, 2024
    Tideland Prius likes this.
  4. Hammersmith

    Hammersmith Senior Member

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    Limited AWD-e
    I assume you've followed the steps starting on page 3 of the following:
    https://www.toyota.com/content/dam/toyota/owners/my-account/pdfs/change_of_ownership.pdf
     
    #4 Hammersmith, Jan 20, 2024
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