Cracked Trunk Trim Piece - Not Warranty Covered?

I have this exact issue. Really glad to see this thread. Really disappointed to have this annoying issue. Really hope I can get this covered by warranty. Manufactured 3/23, if that matters.

And by exact, I mean EXACT, in that the crack is in the very same spot on the trim as the OP's post. That suggests that there is a manufacturing defect in the part, to me. If you look at the photo on the Reddit post, that crack is in the same spot as well.

Is this purely a cosmetic issue, or is there any problem not doing the repair? If this is purely cosmetic, and dealer will not cover it, I would have to think hard about paying $1k to repair this, especially since it could just happen again as it seems like many have had this issue. On the other hand, having this kind of flaw in a 6 month old new car is - disappointing. To be clear, this issue SHOULD be covered under warranty.

 

Show them how?

 

Please report back any updates from this check with Toyota. And, once I get information from my dealer on their response, I will update to this thread.

 

Just show the service manager the posts/pictures of the other folks with the same issue, then ask to open up a case. Once Toyota gets a few of these, they'll offer a solution. They're probably working on one now.

 

I have an appointment at the dealer tomorrow. In setting up the appointment I linked the Reddit threads (there are a few, at least) on this issue, so if the service people read in advance they will have some background. One of the Reddit threads ends with the dealer repairing for free, so perhaps there is already progress on a resolution. I will see what they have to say. I can also show them the pictures from this thread.

 

Toyota doesn't seem to test their cars enough, if this is happening in droves.

 

Toyota uncharacteristically pushed themselves with the G5, in just about every facet of the design/production process. We ended up with a poor man's supercar. It's expected there will be a few kinks, and I'm confident a resolution will be reached considering it's happened on a few cars now.

This ain't your grandma's Prius lol. Every time I climb into the Baby Lambo, I still feel privileged to be driving it.

 

Hopefully not serious ones. So far each gen has it's share of major clangers.

They could do better: hand some pre-production cars over to testers, have them just use the car normally. And run a few round test tracks or dynos, build up the miles, see if anything breaks.

 

It could be a lot of things. I have 12k miles on mine and haven't had it happen yet but who knows when it can happen. Some people have had it happen with a few hundred miles, a few thousand, etc.

There's people reporting sensor or brake issues on FB. Could be snow for those though. There's also the weird one where if you leave your Prime plugged in after being fully charged, it drains your 12v.

 

It is the same in Gen 4—you are not supposed to leave it plugged in for longer than overnight, which is stated in the owner's manual.

 

I may have missed it but did the dealer tell what the heck costs $1,000 to replace?

 

I looked at mine and there's a thin rubber piece and I have the LTD so it's automatic.
Also, 6300 miles with no issues except the no spare, which I am working on

 

Can you point out which page of the owner's manual?

 

i was curious what 53 posts on a cracked trim piece were about

 

Gen 4 had that triangular window piece just aft of back door with finish that kept peeling off, and rusting plate at hatch release.

Gen 3 had droopy rear bumper, flaking Blizzard Pearl paint and rotting sunroof gasket

Gen2 had hatch panel coming off or breaking, plus the rubber bit there turning to moosh, odo's that stopped at 299,999 miles (wouldn't be a signif problem with gen 3...), plus stinky hybrid battery vent tubes.

Several gen's have spare tire wells that turn into swimming pools, dash displays that croak.

What else we got...

 

It is on page 81 in the charging section.

When the vehicle is left with the AC charging cable connected, the electricity consumption amount of the 12-volt battery increases due to controls, such as the system checking, operating. When the AC charging cable is not needed, remove it from the vehicle.

 

Quick update, apparently Toyota is covering this trim repair under warranty. It took me two trips to dealer, and a three hour wait once they had the part. Done.

 

If it's really widespread there will probably be a TSB out at some point that makes it easy to have it fixed

 

Just a reminder that you can get this part new from a Toyota dealer for as low as $365. Looks to be a fairly easy swap to do yourself if you can't force your dealer/Toyota to pony up the money. Biggest problem would be trying to remove and reapply the Toyota badge(assuming you don't just buy a new badge for $21 - Toyota considers it a non-reusable part)

$400 absolutely sucks, but at least it's better than $1100+ after taxes.

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