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Order not processed, no communication.

Discussion in 'PriusChat Shop Forum' started by 7707Prime, Jul 2, 2023.

  1. 7707Prime

    7707Prime Junior Member

    Joined:
    Sep 13, 2017
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    Location:
    Planet Houston
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    Ordered a sunshade through the shop for my Prime 6 years ago, transaction went through and got the shade in good time. However, after 6 years of daily use, it's a little ragged (to say the least). Placed an order for a new one almost 3 weeks ago and the transaction is stuck in "awaiting payment" on the PriusChat shop side and "authorized but not charged" on the Paypal side. I sent a message a few days ago but have received no replies.

    Guessing from the other comments in this subforum that the shop is no longer reliable the last few years? Will wait for another couple of weeks for the authorization to fall off on the Paypal side and order from another merchant, I reckon.
     
    #1 7707Prime, Jul 2, 2023
  2. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,129
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    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    you're fortunate they haven't charged your card. it's pretty much hit or miss, mostly miss.
     
    #2 bisco, Jul 2, 2023
  3. Doug McC

    Doug McC Senior Member

    Joined:
    Feb 15, 2022
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    Location:
    Midwest
    Vehicle:
    2022 Prius
    Model:
    XLE
    I would notify PayPal of the problem you are having. It may not get your order filled but it may prevent someone else having to go to the hassle.
     
    #3 Doug McC, Jul 4, 2023
  4. Viper Jazz

    Viper Jazz New Member

    Joined:
    Jul 16, 2023
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    Location:
    FL
    Vehicle:
    2011 Prius
    Model:
    V
    Well shoot, wish I'd seen this before. I'm in the exact same boat.

    Tried filing a dispute w/ PayPal, but since it's been in the "processing" phase for almost a month now I can't actually dispute it. Am I just supposed to wait until it magically goes away?

    Absolutely insane that it's still linked as a legit service on this forum.
     
    #4 Viper Jazz, Jul 16, 2023
  5. Omi

    Omi Burlap Jockstrap

    Joined:
    Jul 14, 2005
    47
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    Location:
    Clearwater, FL
    Vehicle:
    2021 Prius Prime
    Model:
    Plug-in Advanced
    I’m in the same boat. No communication, no idea what is happening with my order.
     
    #5 Omi, Jul 23, 2023
  6. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,129
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    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    i wish we had a way of warning potential shoppers
     
    #6 bisco, Jul 23, 2023
  7. Omi

    Omi Burlap Jockstrap

    Joined:
    Jul 14, 2005
    47
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    Location:
    Clearwater, FL
    Vehicle:
    2021 Prius Prime
    Model:
    Plug-in Advanced
    Still no response, so I guess chargeback is where I will have to go with this.
     
    #7 Omi, Jul 28, 2023
    bisco likes this.
  8. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
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    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    yep
     
    #8 bisco, Jul 28, 2023
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