I suspect the hybrid battery on my 2013 Prius Gen 3 is bad. I was on the phone yesterday with a case manager from Toyota who talked in circles for an hour and would absolutely not answer a pressing question re: the warranty on the battery. I was exploring my options online and read (on more than one website) that: "The pre-2020 models feature battery warranties that last for 10 years or 150,000 miles in states that have adopted California emission laws". I live in Virginia, which I believe is one of those states, and I have four months left on the warranty if the 10 year term applies. The manager insisted (over and over and over and over) that a Prius with my VIN number has a 96 month, 100,000 mile warranty on the battery, and refused to answer if a car registered in Virginia with a DIFFERENT VIN number within the time and mileage limit WOULD qualify. I don't think I've ever had a more frustrating conversation. Ever. Can anyone clarify whether or not the hybrid battery on my vehicle is covered under warranty?
Are you getting the P0A80 code for the battery? If you are not, then it's a moot point if the battery is under warranty or not. If the rep has told you over and over and over and over again that it's not under warranty, then your answer should be "it's not under warranty". They go by your VIN, they know everything about the car, from the day it was first sold and where it was sold. I think when you keep asking the question even though you get the same answer, it's hard for any conversation not to get frustrating.
I hadn't gotten that code for the battery, but I was trying to be pro-active. From everything I've read on this forum, a bad battery is likely to be the problem and I was exploring my options before the fact. Forewarned is forearmed, in my humble opinion. I had two different Toyota customer service people tell me that the hybrid battery WAS still under warranty, therefore the repeated question. When two people say it is and one other person say it is not, perhaps you can understand MY frustration.
I'm definitely wondering about this as well, but I actually live and drive in California. Mine is a 2015 (so still within the 10 year mark) and has almost 144,000 miles (so just under the 150,000 mile mark). Dr. Prius shows my battery life expectancy at around 54%, and I've noticed lately the battery gets hotter than usual (sometimes I've seen up to 125 degrees F). I keep the HV battery fan cleaned consistently, and I've checked it's working fine using my Autel scanner. I may venture into a dealership and just get an opinion and perhaps even a replacement? I'm not getting the P0A80 code, so I may get nowhere with it, but may not hurt to try. But in California and states that adopted California (the warranty guide I found on Toyota's website confirms this) does state the battery to be covered for 10 years/150,000 miles. It's now just a matter of what is the dealer's/Toyota's criteria for replacement? Is a code absolutely required? Is other testing acceptable?
I hope this helps, Ryan. Toyota created a case for my question, and I just got off the phone with a case manager. He said that if I lived in California, my hybrid battery would be covered. I would guess, though, that without a scan indicating a bad battery, they won't touch it. Like you said, it doesn't hurt to ask! Perhaps that information might help in the future, if what he said was true.
Well if you're within 6000 miles of the warranty running out, maybe it's not a good idea to keep the fan so clean to prolong the life of it. The sooner it fails, the sooner you can get a new battery
IMHO; Sorry guys; this is a case of wishful thinking and reading into something that isn't there. Check your owner's manual! The written warranty is clear. Toyota covers pre-2020 traction batteries for 8 years or 100K miles. If your car is a 2020 or newer model year, you get a 10 year 150K mile warranty on your traction battery. My old HCH (Honda Civic Hybrid) had a battery issue, within warranty. It had to throw the battery code 3 times before the dealership would replace the battery pack. Bottom-line, the dealership isn't going to give you a new battery pack because your warranty is ending tomorrow. That's not how it works...
Comment just hurted A lot of millennial and gen z feelings, they deserve things in life for. No reasons
Per the warranty manual for my car, a 2015, in California and states that adopted California emissions standards, the hybrid battery is actually covered by law for 10 years/150,000 miles. But I do agree with some of the other posts, no code means the likelihood of anything getting replaced under that warranty is slim to none, especially being so close to the 150,000 mile mark. Edit: Here's a link to the warranty info for California and the hybrid battery. I'm sure there are certain restrictions/provisions/etc that apply.
According to the newest warranty manual I have (2017), Virginia is not a CARB state. But according to this web site (What CARB and CARB Compliant Actually Means | Metromile), they have jumped onto the band wagon. But my warranty manuals all say the car must be sold, registered, AND operated in a CARB state. So, if the car was not originally sold in a CARB state (which VA was not when the car was first sold), it won't qualify for the CARB warranty even though it's registered and operated in one. At least that's how I read it.
You could take your car to Toyota, or other reliable hybrid shop, have them do the load test on the battery, through techstream, or other system. That will give you the indication of possible failure. If a Toyota shop does it, and it shows that it is weaker, they "may" warranty it for you. I'm certain they could use the business. Maybe they won't because it "passed". Maybe it will fail before the warranty expires or shortly afterward and they do a goodwill warranty since you had them check it. Either way, you'll know the state of the battery and what to do. I've beening using the Prolong system on my 2010 and it has worked well. Just as their page says it will.
