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2017 Exhaust System replacement/TSB issued

Discussion in 'Gen 4 Prius Main Forum' started by Asia, Apr 19, 2022.

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  1. Asia

    Asia Junior Member

    Joined:
    Dec 18, 2014
    2
    1
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    Location:
    Fort Knox, KY
    Vehicle:
    2017 Prius
    Model:
    Two
    I bought my 2017 Prius 2 new in Feb 2017. Since then I have put 175k miles on it, mainly highway though!
    This past Friday my coolant light came on but it only flashed for maybe 10 seconds and ONLY did it when I went up hills. I stopped and added coolant at a gas station but within 60 seconds it was empty. Refilled it again and it was empty once again... So the next morning I had it towed to Toyota where they found my coolant had been leaking into my exhaust system and the whole thing needed replaced.
    There was a TSB put out on it BUT I am now past the warranty so I had to pay $1700 out of pocket!! I did call the Toyota advocate line and asked if there was anyway Toyota would reimburse be for the repair, even just half considering there had been a TSB put out but no nationwide recall yet. Has anyone had any luck with getting reimbursed at all for a big issue like this that had a TSB issued? The advocate guy says he has to do research and would get back to me Thursday...
     
    #1 Asia, Apr 19, 2022
  2. sclevine

    sclevine Active Member

    Joined:
    Dec 23, 2016
    119
    136
    2
    Location:
    New York, NY
    Vehicle:
    2024 Prius
    Model:
    XLE
    Same thing happened to me a few months ago at 190,000 miles on my 2017 Four. Coolant leaking somewhere in the catalytic converter, which was replaced - $2100. Did not try to get reimbursed. Yes, expensive repair, but my five years of ownership so far has been waaaay cheaper than any other car I've owned.
     
    #2 sclevine, Apr 20, 2022
  3. Prius2016excel

    Prius2016excel Member

    Joined:
    Mar 29, 2022
    46
    36
    0
    Location:
    England
    Vehicle:
    2016 Prius
    Model:
    Excel
    Sorry to hear this and I hope you get some joy out of Toyota regarding a refund. I’m at 102k (literally just out of UK warranty) and having issues. Was your coolant literally empty? Did it leak out suddenly or was it a gradual thing? Mine is slowly draining after a recent breakdown 2016 - complete power loss / breakdown | PriusChat
     
    #3 Prius2016excel, Apr 20, 2022
  4. sclevine

    sclevine Active Member

    Joined:
    Dec 23, 2016
    119
    136
    2
    Location:
    New York, NY
    Vehicle:
    2024 Prius
    Model:
    XLE
    I think mine was a leak over some weeks. I had the car serviced at the dealer 6 weeks before and they didn't say anything about low coolant. I was not in the habit of periodically checking it. But in the few weeks prior, I could sometimes hear water gurgling 'somewhere'. But no warning, and car was acting completely normal. When I the dash light came up and I realized there was a problem, the coolant was empty, I was 900 miles from home, and in Ohio where I was, it was sub-freezing and a winter storm. So I just opted to have them fix it immediately* rather than fill the coolant, go on my way, and watch/wait. It would be nice if the car would give you a warning when the tank is like half empty or 25% full, etc.

    *immediately = wait 2 days for them to get the catalytic converter from 300 miles away because there is a severe shortage of this part in the USA.
     
    #4 sclevine, Apr 20, 2022
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