2020 Prius Prime Limited - Screen Rebooting Issue

search here, there are a few threads

 

If you have the phone connected to the car by bluetooth and also plug it into the USB data port, that will cause reboots from what I've read. I never plug mine into the data port so don't have first hand experience with that.

If that's not the case, then it's a warranty issue.

 

it has nothing to do with any phone, I don't know why that legend still persists. At least for me, it happened with my 2020 Limited no matter what phone was connected, either my Android or iPhone (my work phone). I tried every combination, as one phone connected by Bluetooth as both phone and audio player, then the other phone, then one phone connected as phone and the other as audio, then the reverse. The reboot continued in every case. I even tried completely deleting both phones from the car and having no phone, and it still happened.
I had never connected either phone with a USB cable, it was always Bluetooth, so it doesn't seem that a USB connection is involved either.

 

Perhaps because it has happened to other people? I don't know for sure because my screen has never done that. But just because one person's flat tire was cause by a puncture doesn't mean someone else's couldn't have been a bad Schrader valve. Most problems have multiple possible causes. At least for you, the screen reboots had nothing to do with any phone.

That's why I said that if it's not the phone connection then it's a warranty issue.

 

Strange. Mostly mine reboots when I don't have my phone directly connected. Usually in the first two to three minutes of driving. The dealer looked at it once and could not find anything. I have a service due in August, I will mention it again.

 

Toyota and it’s customers seem to have come to an uncomfortable but inescapable equilibrium.

I’m just glad our 2010 CDN Touring doesn’t even HAVE a $!?*#%! screen.

 

I have had a 2020 Prime Limited for 18 months and have never had a screen reboot problem. (Now I’ve jinxed it!)

I have had occasional issues with Apple Car Play but most of the time it works fine.

 

My 2020 P Limited reboots once every two moths or so. Phone does NOT seem to be related.

 

2020 Prime XLE-- I have the exact same symptoms within the first two to three minutes of driving. Any resolution?

 

Hello Everyone,

21 XLE, has been rebooting occasionally, most recently yesterday on my way to California. 195 miles into the trip at 70 mph. Thinking about taking it to the dealership. Has anyone resolved this issue? Thank you.

 

Dealership can not help.

 

Thank you.

 

Only in the past 4 months, my 2017 Prime (51K miles) twice suddenly had screen reboot with no USB or bluetooth connections, and once the screen froze while driving with iPhone 10 connected via USB and using navigation mode. Things have been good the past few weeks. Just thought I'd add my experiences.