Leak through trunk handle

Hello everyone,

Although living in UK, I got one of the very rare plug-in models, which are slightly different to the prime models in US.

Homeowner, I hope that the truck section is the same.

It was a bit snowing today and I open the boot, water poured through a handle, I'm sure this cannot be right.

Any ideas?

Link to uploaded video:

 

Do you think you'd could be covered by any warranty? Car is from 2017

 

thank you - all checked. All in perfect condition.

 

same here, went to Toyota showroom and they could not figure it out

same here ! as above - no chance to get it leaking the same way ever again.

very interesting Point ! incline or decline? Is the front or the rear of the car higher? the day of the the leakage, i was parking elsewhere. The front was higher than the rear. I could try to replicate this in my home driveway. Here, the car is standing on even ground and tried to replicate it - but failed to do so. And never had the issue with the leak.

no water ingress on mine from there


Do you also have the carbon fiber trunk?

 

thanks - the interior was absolutely dry - only happened once so far

 

Do you own a normal Prius or a prime / plug-in?

 

Now happened a second time. Car was parked on level ground

 

Thanks for your reply. I wish I could believe it's just condensation, but I'm very doubtful trusts the case, considering the amount coming out. And if it would be condensation etc, I would see this far more often after a car wash etc.

First time. Car was parked on a slight incline (front higher) with loads of snowfall (for UK loads mean 2-3cm ) melting temperature when I opened the trunk

Second time. Car was parked on even ground, and level, it rained during the night.

 

It's time for an update !

After several unsuccessful attempts to replicate the issue. At home, at other places and with Toyota. The showroom has take the car in for further checks and testing. They acknowledged there is a leak.

They weren't successful in replicating the issue issue either. Car is now with them for another day of checking. They told me, they have scheduled a car with the quality or engineering department ( cannot remember which) and to do a VR session with them. I haven't had any confirmation on this either.

 

Car is Since Thursday Morning with the Showroom. Yesterday (Friday) they had a hosepipe running over the trunk nearly the entire day, as this was the apparent recommendation by Toyota (I am in bit of a doubt on that). They sprayed water from different angles all over, left right, up and down. No ingress of water, everything bone dry. They wanted to keep the car for further investigation. They left me with the courtesy car now over the weekend.

 

Hello Everyone. I`ve got my Car back after a week !
Positive: Toyota did not charge me for anything and waived the cost for the Loaner car completely:
actions taken: sprayed he car with water with a Hose pipe, perhaps hundreds of liters / gallons of water were used, washed the car with a pressure washer, the number plate was removed, no water ingress could be identified.
negative: a so called compass case was opened, but allegedly I as a customer had to reopen the case, as toyota closed the case immediately. So I spoke with Toyota Customer Service and they appeared very confused by this procedure. Also, negatively impression about the procedure, no contact details were added to the so called compass case my the showroom, neither were any details added such as photos, videos, link to youtubes etc
next steps: A Case Manager has been assigned and they will in touch with me, I asked for a timeframe and no timeframe was given, "as soon they have more information for the next steps" was the answer.
Case Number: 1754481

I will provide further details, photos and observations to this post.