What happened to Entune? How do I get my ECO history back?

toyota ransomware

 

The only thing I really used was “Saved Locations” which let you search for destinations on your smart phone which would then sync with the car’s navigation app. Now that appears gone. There is still the saved locations app on the car but nothing to sync it with on the smart phone. Sad. Maybe it’s moved but I haven’t found it.

 

I called ToyotaEntune and they said they were working on the app won’t be available until sometime next week!

 

I just tried the telematics apps (charge management, location finder, etc) on the phone app and the media apps (like stock prices, gasoline prices) on the car, and it all seems to be working normally, including the the "Eco" history and sheep on the phone app. No notice about a required software update on the phone. This may all break on 11/15 when they do the formal transition. Until it breaks, I am not going to do anything.

 

There is (so far) no notice about a required update on the phone. The upgrade notice appears on the Infotainment screen in the vehicle. When you successfully upgrade the software in the car the Entune App on the phone currently pretty much stops functioning with a terse message to start using the Toyota App. As of today (Friday) a LOT of functionality on the Toyota App is missing compared to what was in the Entune App. Hopefully the Toyota App update happens next week and things will be better. Fingers firmly crossed. J

 

I am familiar with that popup on the car screen, and have done updates of the car Entune software in the past. I am not seeing it now, and everything is still working as usual, both on the car infotainment screen and the old Entune phone app. As of today.

What I care about is the telematics functionality. I really don't care about the media apps. Note that the telematics apps work completely different from the media apps: the media apps on the car talk over Bluetooth to the Entune app running on the phone, and any required Internet service is done via the Entune phone app using the phone's Internet connectivity. OTOH, the telematics apps use a dedicated cell phone built into the car, and the telematics functions of the phone Entune app talks to a server over the phone's Internet connection, and that server makes a data connection to the cell phone in the car to do the operation. I believe that this is different in the 2021/2022 model (the cell phone in the car does more than just telematics), but that is how it works in the 2017.

 

Gone gone gone. Been that way for months.

 

I also have a 2017 Advanced. I don't know what I did differently. I installed the Toyota App, and it works (except for the vehicle locator function), but I did not uninstall the Entune app. In the Entune app, my sheep are still grazing happily in their field and all the functions still work, including vehicle locator and ECO history. I suspect that if I ever logged out of the app or changed anything, that it would be all over, but I am not going to try and find out.

 

My guess is you may not have updated the Entune app to the current version. 1.29.87 on iOS.

 

I thought of that, and the Entune app on my phone is indeed old (last updated Aug 6, 2021, version 1.29.900.11), but I have auto-update on and I am not offered anything newer. Other apps are updating routinely. I have a Motorola z4 running the most recent Android 10 patch from Verizon, applied today (Jan 13). There may be something in my setup that keeps it from offering an Entune update, but I as sure as *** am not going to try to "fix" it.

 

Still no Eco history when using the "Toyota" app on my iPhone 13. I got a phantom message today from what appeared to be the old Entune app, saying that all Entune functionality has been activated in the Toyota app. But so far, nothing. Has ANYBODY retrieved their Eco history and functionality on an iPhone?

 

Nope. No Eco History no Charge Notifications. Sad.

 

At least you guys get those features!!

All I get with my 2020 LE is the tire pressure, mileage, and amount of fuel in the tank

 

And no vehicle finder/last parked location!! Has ANYONE gotten this on any year Prime?

 

Spoke with Lexus in regards to Entune app, because after it render useless after Lexus app update.

I was told there's an issue with Android phone connection with Entune, and they are working on it...

And I was also told that there's a chance that Toyota/Lexus may Entune all together on or after October 2022 and probably without replacement..


Posted via the PriusChat mobile app.

 

Toyota BS Alert. The location info isn't on the Toyota App on my iPhone 7 either, so it's not just an Android issue. And it's not a cellular 3G obsolescence issue either, since (1) other telematics services, such as charge management, work fine, (2) the cellular unit in the Prime is LTE capable, and (3) their provider is Verizon, who isn't killing 3G until Dec 31 2022.