Technician had to break oil filter cap then charged me for a new one

Yes, and Yes,

next question, you know of a back up place to go?
Because once that sh!t starts happening, probably not gonna end.

Is this a Toyota dealer, or another garage?

Me personally, if that would happen and they didnt take blame and put a new cap on for free on the spot...
I would have refused the $60 cap cost and pull my sock off to put in the filler hole and said bye bye.
OEM cost on a cap is like $10

 

Take the car back and show them the receipt for both the previous and current oil changes and demand that they credit back the cost of the new oil filter housing and the oil change, since they screwed you over when they were responsible for the problem in the first place.

Tell them if they don't, you'll take your business elsewhere in the future.

Posted via the PriusChat mobile app.

 

Actual genuine Toyota Prius filler cap $14.17, Gasket (if you need it $7.38):


2010 Toyota Prius Cap sub-assembly, oil filler. Partial - 121800P021 - Genuine Toyota Part

 

I think the title said filter cap.


2011 Toyota Prius Cap assembly, oil filter. Element, engine - 156200T010 - Genuine Toyota Part


Mine is never hard to loosen because I'm the last one who tightened it and I know the right torque. But it's a known issue if the last oil change technician overtightened it.

 

speak to the general manager, total rip off

 

I'd be telling them that if they insist on charging me $60 for their $10 mistake, it would be the last time they ever saw me and it'll also show up on Yelp.

The hallmark of quality isn't being 100% mistake free. It's dealing with the mistake with integrity.

BTW, I feel a bit like @ChapmanF on this stuff. No one changes my oil but me. Not even if they offer to do it for free.

 

oops

 

I would cut them some slack; they did let you know up front at least, and $60: not trivial, but…

Sidestep the whole mess; have them install (or DIY?) the spin-on conversion? The parts, through Amayama, were around $100 CDN for me, all-in, including shipping. This bill has about $25 of extras (wiper blades); the last three items are what’s needed:


More info on the conversion in my signature:

 

Ohh the infamous cartridge filter cap.

Either way, they are still in the wrong if they are the ones that tightened it last.
Ask em if they know what the torque specs are

btw: new member so posts are being moderated, might not see a post for a bit....if they post again

 

Toyota could do the world a favour: emboss the spec on the cap.

 

As if, monkey see, monkey do!

I think they just dont set torque levels.

 

I use 18 ft lb, like the manual says.

 

The “manual” being the Repair Manual, the one behind the Tech Info pay wall?

An oil change instruction would be nice in owners manual.

 

I'm with you, have been doing my own maintenance on our cars for years. My daughter took her Sienna to the dealer for an oil change and when I did her next oil change the stupid dealer had over tightened the plastic canister so it went all the way to the engine before feeling tight so I ordered a metallic one to replace it and told her to only come to me for oil changes.

My new 2021 Prius AWD has 2 years of free service but I'm only going to let them rotate the tires...not letting them touch my filters or drain plugs....not worth the risk. (I change the oil every 6 months or 5,000 miles, anyway, and their free service is 10,000....which is ridiculous.)

 

google review does more damage

 

I think you guys are a little too hard on the place. They did say it might get broken, in advance. And yeah I know, they're more'n likely the last outfit to torque it. But over $60? Fugedaboutit?

 

1562040030. This is the Toyota part number for the Aluminum cap that they put on the Scion iQ. It’s been on my car for the last 3k miles. No worry or issue.