1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Need mod help. Locked out of real account due to 2FA

Discussion in 'PriusChat Website Questions' started by UltraJetRefill2, Jan 5, 2021.

Tags:
Thread Status:
Not open for further replies.
  1. UltraJetRefill2

    UltraJetRefill2 New Member

    Joined:
    Jan 5, 2021
    6
    1
    0
    Location:
    Tucson, AZ
    Vehicle:
    2017 Prius
    Model:
    Two
    My regular account is UltraJetRefill. I've tried to contact the mods through the 'contact us' link, and also direct email to Danny. My 2FA app is producing an incorrect number, most likely due to a new phone install. I just need the 2FA turned off so I can log in. Not sure what else to do at this point.
    Thx
     
    #1 UltraJetRefill2, Jan 5, 2021
  2. PriusCamper

    PriusCamper Senior Member

    Joined:
    Mar 3, 2012
    11,330
    4,614
    0
    Location:
    Pacific Northwest, USA
    Vehicle:
    2007 Prius
    Model:
    Two
    What does 2FA mean? A 2FA app? What is that? I googled it and I'm guessing you're talking about two-factor authentication? Is this related to Bluetooth or Wifi or some other Near Field Communication (NFC) set up with your Prius? Details are always helpful....
     
    #2 PriusCamper, Jan 5, 2021
    Mendel Leisk likes this.
  3. sam spade 2

    sam spade 2 Senior Member

    Joined:
    Mar 31, 2018
    7,035
    2,790
    0
    Location:
    USA
    Vehicle:
    2017 Prius c
    Model:
    Four
    What he really is saying is that he got locked out because of bad "bookkeeping" at his end.
    He doesn't remember the second "password" so now is screwed.
    Likely will need to continue with this new "account" and should consider himself lucky that he got that to work.
     
    #3 sam spade 2, Jan 5, 2021
  4. Mendel Leisk

    Mendel Leisk EGR Fanatic

    Joined:
    Oct 17, 2010
    56,664
    39,220
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    #4 Mendel Leisk, Jan 5, 2021
    UltraJetRefill2 likes this.
  5. UltraJetRefill2

    UltraJetRefill2 New Member

    Joined:
    Jan 5, 2021
    6
    1
    0
    Location:
    Tucson, AZ
    Vehicle:
    2017 Prius
    Model:
    Two
    True. I didn't save the backup code. I've usually had good luck backing up my two factor authentication app, but for some reason it was messed up after installing on a new phone.
     
    #5 UltraJetRefill2, Jan 6, 2021
  6. UltraJetRefill2

    UltraJetRefill2 New Member

    Joined:
    Jan 5, 2021
    6
    1
    0
    Location:
    Tucson, AZ
    Vehicle:
    2017 Prius
    Model:
    Two
    Sorry, my description was a little lacking. Yep, two factor authentication. I use Duo Mobile, and the app kept presenting a code that PriusChat rejected. I think it was due to a recent switch to a new phone. As Sam Spade 2 mentioned, I didn't keep my backup code safe.
     
    #6 UltraJetRefill2, Jan 6, 2021
  7. PriusCamper

    PriusCamper Senior Member

    Joined:
    Mar 3, 2012
    11,330
    4,614
    0
    Location:
    Pacific Northwest, USA
    Vehicle:
    2007 Prius
    Model:
    Two
    So you're using the tap-a-talk app? That's always been problematic and the problems with that app doesn't give the webmaster of PriusChat many ways to fix problems. Have you tried using the web browser in your phone instead?
     
    #7 PriusCamper, Jan 6, 2021
  8. UltraJetRefill2

    UltraJetRefill2 New Member

    Joined:
    Jan 5, 2021
    6
    1
    0
    Location:
    Tucson, AZ
    Vehicle:
    2017 Prius
    Model:
    Two
    I've been using Firefox to try and log in. I've used the app on Google Play, but no dice there either.
     
    #8 UltraJetRefill2, Jan 6, 2021
  9. Tideland Prius

    Tideland Prius Moderator of the North
    Staff Member

    Joined:
    Oct 2, 2004
    45,024
    16,242
    41
    Location:
    Canada
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    Disabled. Sorry for the delay.

    Could you try logging in again?
     
    #9 Tideland Prius, Jan 7, 2021
    Raytheeagle, UltraJetRefill and UltraJetRefill2 like this.
  10. UltraJetRefill2

    UltraJetRefill2 New Member

    Joined:
    Jan 5, 2021
    6
    1
    0
    Location:
    Tucson, AZ
    Vehicle:
    2017 Prius
    Model:
    Two
    In the infamous words of hacker movies over the past 20 years, "I'm in!!" :D

    Thanks again to everyone for the help.
     
    #10 UltraJetRefill2, Jan 7, 2021
    Tideland Prius likes this.
  11. Tideland Prius

    Tideland Prius Moderator of the North
    Staff Member

    Joined:
    Oct 2, 2004
    45,024
    16,242
    41
    Location:
    Canada
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    Excellent.
     
    #11 Tideland Prius, Jan 7, 2021
    UltraJetRefill likes this.
  12. UltraJetRefill

    UltraJetRefill Member

    Joined:
    Dec 11, 2017
    155
    93
    0
    Location:
    Tucson, AZ
    Vehicle:
    2017 Prius
    Model:
    Two
    It works on the PriusChat mobile app as well. (y) Thanks again!
     
    #12 UltraJetRefill, Jan 7, 2021
    Tideland Prius likes this.
(You must log in or sign up to post here.)
Thread Status:
Not open for further replies.