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Frustrated By Multimedia System

Discussion in 'Prime Audio, Electronics, and Infotainment' started by Lisa Vay, Aug 19, 2019.

  1. Lisa Vay

    Lisa Vay New Member

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    I just purchased a brand new (undriven) 2019 Prius Prime Advanced on Saturday and honestly, I have yet to be able to even enjoy it.

    I was disappointed by the lack of a CD player in the Advance model, but I got over that quick enough when I just decided to plug my LG V35 in via USB. It is on the compatible phones list so I assumed it would be fine but the screen immediately told me it wasn't a compatible device. I changed the USB setting to Media but again, same error. So listening to music was thwarted again.

    I then tried via Bluetooth and it sort of worked, though it took about 15 minutes to be able to select an artist. Cataloging I assume so again, tolerable I suppose. But then the actual fight began for any semblance of an acceptable user experience. So the song I am listening to stops and the first song by the top artist on the list starts to play if I try to browse for a new song. There are no shortcuts that I have found to go to specific letters like my 2009 and 2012 Prius...es had so to get to T was a chore of holding the down arrow for what felt like an eternity. All while listening to a song I didn't want to hear. How a 2019 car can have worse song navigation than MP3 players from the 90s is absolutely mind boggling and I ended up having my first call in the car talking about how bad the car was I hadn't owned for 30 minutes yet.

    I also received a text, which it read for me, but I had no option to voice a reply to said text. This was also disappointing as I was able to do so in my friend's car (Ford something, model escapes me) that she bought about 4 years ago now. Once again, I assumed this was simply a standard feature for any decently priced car.

    The sound system sounded good so I really wanted to actually hear a song I wanted to listen to so I tried to just voice command a specific song to play off my phone. But 5 tries and completely different results (ranging from CITGO information to the nearest church) proved the voice recognition has also taken a turn for the worse since the 2012 model, which only ever misheard me when my windows were down. Not entirely sure what the point of putting nice speakers into a car is when there exists no ability to conveniently even get music to play from any source.

    With music being too complicated for a $30k+ vehicle to manage, I poked around the other features to see what I could use the screen for other than a map. This did not pull me from my slump, as there appear to not actually be any. Slacker? iHeart? Generic stock/sports apps? I think I counted 6 apps I would never use and a couple related to charging my car/tracking gas prices. I am at a loss.

    Can somebody please tell me I am wrong about these complaints and that they all have fixes I simply haven't found? Because a giant screen that shows nothing useful unless you are in an unfamiliar area, and speakers that can't even get proper use due to a total lack of intuitive music sources makes the car feel like a beta test. I would rather not turn off the screen and just stick my phone to it with double sided tape but as of now that would be such a drastic improvement I can't even laugh about it...
     
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  2. bisco

    bisco cookie crumbler

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    welcome to the wonderful world of toyota infotainment!

    fortunately, they make their cars much better. idk anything about prime, but if it is anything like past generations, you're pretty much out of luck.

    all the best!(y)

    p.s. if you don't get enough help here, read the 700 page manual :oops:
     
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  3. marcoinpb

    marcoinpb Member

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    After a 7,000+ drive in my 6 month old Prius Prime Advanced (after 2007 and 2010 PRIUS), I have a few clear impressions of the NAV and Audio setup.



    Recognizing that much of this has been posted by others, I will make it fairly brief.


    The 11 inch display has resolution not as clear as was the 2006 or 2010. The actual mapping information seems pure out about 1980. Scant information showing most main highways but missing minor streets shown in 2010. The map and search data is apparently at least 10 years old and data available is of very mixed age.


    I Installed a JAPANESE module device that allowed the map and search data to be available when moving - that helped a lot.


    With much effort I was able to add over 30 SIRIUS Chanel’s to my display and easily access them. That helped a lot. No other TOYOTA apps have any apparent value.


    The lack of CarPlay is clearly odd considering all competing vehicles contain CarPlay.

    Toyota seems to have a love/hate relationship with the Prime model. Increasingly hate seems to be winning - from posts here, 2020 has CarPlay but other often useful apps are gone. Easy to feel Toyota is using up already manufactured unique Prime parts in preparation to simply kill the model.

    Sort of odd.
     
    #3 marcoinpb, Aug 19, 2019
    Last edited by a moderator: Aug 19, 2019
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  4. jb in NE

    jb in NE Senior Member

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    I don't think you are wrong. There isn't a CD player, the car won't talk to your phone on USB, the Bluetooth is slow. I don't think any Prime owner is highly impressed with the infotainment system. I run an Apple phone and it works well on both USB (but won't charge it at a sufficient rate on the weak USB power) and Bluetooth, so I don't have the frustration on the phone side.

    You have some other options - plug the phone headphone output into the aux input and listen that way. You can run any of a number of music apps on the phone, or listen to music stored on the phone.

    Or, put some music on a USB stick and listen that way.

    Pick up a cheap external CD player powered from USB and plug that into the aux in jack.

    Yes, the voice commands are hopeless. My wife and I get a good laugh when I ask the voice command for something and it comes back with something completely unrelated (and that's after I gave it the voice training).
     
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  5. Lisa Vay

    Lisa Vay New Member

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    I sort of got the impression that the Prius was kind of the most popular car being sold, based on the sheer quantity I see on a daily basis. Who knew Toyota held a grudge against their own success?

    I am hoping we get an update to allow Android Auto or CarPlay like they are doing with certain other 2019 models so I can feasibly use the giant screen for more than ridicule.
     
  6. mistermojorizin

    mistermojorizin Active Member

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    I was spoiled with android auto on my Hyundai from 2015. Yes, 4 years ago. I knew this would be a problem on the prime.

    What I do is I mount my phone next to the Nav, and run android auto on my phone (not needed, but it's a good interface). Connected via bluetooth, I can play whatever I want, just have to select it on the phone. The infotainment source is set to "bluetooth" and it doesn't change. I mostly listen to podcasts via pocketcasts and stream music via pandora. Also use maps and waze for navigation.
     
  7. bisco

    bisco cookie crumbler

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    prius sells better in cali than elsewhere, but i don't think it's that popular compared to some other models.

    still, most cali sales are based on green love or hov stickers
     
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  8. Lisa Vay

    Lisa Vay New Member

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    I wonder if there will be a huge drop-off in sales since I believe this is the last year for the tax credits.
     
  9. mistermojorizin

    mistermojorizin Active Member

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    they're only half way through the federal credit: Federal EV Tax Credit Phase Out Tracker By Automaker – EVAdoption

    I don't know what's the deal with the state rebate or my favorite, my local air district rebate, which is bigger than the state.
     
  10. bisco

    bisco cookie crumbler

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    model 3 sales are slowly gaining, but there isn't much other competition from one particular mfg.

    there are a ton of other hybrids and plugs ins available only in cali though
     
  11. jb in NE

    jb in NE Senior Member

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    Toyota is not close to using up their tax credits. Unless the laws change, these will be available for at least 3 more years, and probably longer based on current sales numbers.
     
  12. bisco

    bisco cookie crumbler

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    to the contrary, our local prius expert thinks prime sales are going to the off, with CarPlay, 5 seats and increased supply
     
  13. jb in NE

    jb in NE Senior Member

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    We'll see. Those are minor changes and may not attract buyers in droves. 27.5K units sold in US last year, and every month so far in 2019 down from corresponding 2018 month.
     
  14. mistermojorizin

    mistermojorizin Active Member

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    One reason why sales are falling is Toyota went all in on making other cars hybrid. The corolla hybrid is basically a prius that looks like a normal car. So that will definitely cannibalize sales. I briefly looked at the corolla hybrid (not enough features, only LE available), and the Rav4 hybrid (too expensive compared to Prime with about $8800 back, corolla money). I looked at model 3, that promise of a $35k car with bigger rebates, but besides that car never existing, I realized it's reliability is apparently below average now. But I don't think most people look at car purchasing the same way I do.
     
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  15. jb in NE

    jb in NE Senior Member

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    I was at the dealer today pricing transmission fluid. Parts guy told me the CVT in the Corolla hybrid Is different than the Prius and uses different fluid. If that is true I wonder what else is different in the Corolla hybrid.
     
  16. mistermojorizin

    mistermojorizin Active Member

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    I am skeptical that the drivetrain is different. Online toyota says it's a 1.8L, eCVT, 120hp, just like the Prius. Is there somewhere we could look this up?
     
  17. Elektroingenieur

    Elektroingenieur Senior Member

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    Some—but not all—of the changes in features, relative to older models, are because Toyota has chosen to follow NHTSA’s Visual-Manual Driver Distraction Guidelines for In-Vehicle Electronic Devices. See the Guidelines (PDF, 78 FR 24817), guidance (PDF, 79 FR 55530), and Toyota’s explanation in Course TIN517B, Fall 2017 New Technology Update (available by subscription to techinfo.toyota.com).
    The Owner’s Manual (PDF) for the 2020 Corolla Hybrid states, on page 500, that it uses 3.6 L of Toyota Genuine ATF WS, as on fourth-generation Prius cars.
    I’d suggest the relevant New Car Features book, available by subscription to techinfo.toyota.com.
     
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  18. evpv

    evpv Active Member

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    Toyota infotainment is widely criticized here on the forum, which is part of the reason I went with the Plus model that gives you the ability to install an aftermarket stereo.

    My suggestion... load up your music library on a small USB stick.

    SiriusXM works pretty well, as does HD Radio. FWIW, my iPhone streams Bluetooth with no problems, and connected easily.

    63B6F19A-2F93-44DA-AA53-93DBA2AEB8A4.jpeg
     
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  19. NSXT

    NSXT Active Member

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    I have the plus model as well. I never use the CD but it is there. Bluetooth + Spotify, HD Radio no issues at all.

    The main reason I chose the plus model because of the physical buttons :D
     
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  20. bisco

    bisco cookie crumbler

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    agreed. his premise is that 2019's were limited in supply during the transition. hard to know demand though.
    we did have some comments here regarding difficulty in finding inventory over the last few months